Western Dental & Orthodontics

Reviews 5

KE

Kerri Knight

If I could give a negative rating I would. This place is rude, filthy, mean and dont care how they treat you. Dr. Dillon is by far the worst human being I have ever encountered. He told me he would extract my 4 wisdom teeth in under 15 minutes. I got there at 10am. I did not leave until after 5pm. He treated me terribly during the extractions. Told me I wasnt in pain. Told me I couldnt make a sound. Told me I was not allowed to cry. With each whimper I made when he hurt me he told me if I dont stop it he wont finish and will make me go somewhere else. When he was on the final tooth I was in tremendous pain and I made the slightest whimper and he yelled thats it Im done! He ripped off his gloves and threw them on the filthy floor and said Im not going to finish because I wasnt cooperating as a patient. After he and I went back and forth he told me he said if Im in pain I was to raise my hand. I said youre a liar you never once said that and as a matter of fact when I did bring my hand up to rub the side of my jaw you yelled at me and told me to put my hand down and never put it up again while youre working. After a solid hour of ripping and wrenching at my tooth he finally got it out. He said I would be slightly swollen. Today my whole face neck and ear are swollen. I called him to tell him how much pain I am in. He told me after my behavior yesterday he quite frankly doesnt care. I can barely open my mouth and he told me hes not helping me anymore and is dismissing me immediately as a patient. I said you made this happen and youre not going to help me?! In the end he hung up on me. He was by far the worst dentist I have ever encountered. And I am filing a complaint with the dental board and will sue him

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RO

Rocky Vargas

Ive been a patient for Western Dental for a few years now, Ive had a good amount of work done since. Recently they hired a new Doctor, Dr. Slater. She is an awesome Doctor, friendly always smiling always making her patients feel comfortable. The manager Skarleth also very friendly always greeting me with a smile a good morning or a good afternoon. The receptionists are very polite and friendly as well always making conversation , they even know me by name. At one point I stopped coming because of Dr. Dillon. One day I came in for a appointment and witnessed him yelling at his employees which made me feel very uncomfortable, that I would miss my appointments because what I witnessed was NOT professional especially by a Doctor. Then one day I received a call from one of the employees here to remind me of a appointment I had coming up and told them that I was sorry but I wasnt going to be coming back because of what I had seen that one day. The employee that I was talking to told me that this particular Doctor was no longer working at this office that he was only here once a month. I then asked the employee I would only come back if they were to schedule my appointments on days that he wasnt there. Ever since then Ive been coming to my appointments and feel much better now. These employees are super awesome and make me feel like family when Im there. If this office was to ever lose any of these people it would be a HUGE mistake, I would stop coming here and go somewhere else......and thats the truth!!!

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ME

Mellisa Sather

People STAY AWAY from Western Dental Peoria Ortho Office. Their Orthodontics Dentist is nice and the Ortho Staff in the back is nice too. However the problem is with billing and no one in the front office wanting to take responsibility and correct a problem. The Ortho Dentist told me that my son needed a dental appliance and the price was out of my budget so I said Im sorry Doctor I cant afford that. He then turned around and said ok how about $98, can you do that? I said of course, and they went and fitted my son for that. I paid the office the fee of $98 which the dentist told me on May 5th. Well now were in July (2 months later) and Western Dental decides to send me a bill stating that I owe the $231.67 for my sons appliance. HMMMM that doesnt sound right. So I call them to see whats going on and tell them that I already paid their fee of $98 which the dentists told me. Well now their corporate office is telling me that my sons account was randomly selected for an audited and they found an error and I owe them $231.67. Hello I paid the amount that the dentist told me and now these people want more money. This is the most ridiculous thing that I have ever heard of. Even better yet they Billed me on July 5th and expect payment by July 15th. Are they CRAZY! I dont understand how you can tell me one price and I agree on it, pay it, and then 2 months later you said that I was charged wrong and want more money.

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SH

Shirley Pennock-Tilley

I had not been to a dentist in many years due to the fear factor. I knew the teeth that I had left in my mouth were in bad shape. A toothache finally forced me to the dentist. As expected, I needed dentures. The total cost for dentures and implants was more that I could afford so I just went with the extractions and dentures for now and will do implants later. Dr Dhillon and staff were very kind and reassuring to me. I had a lot of anxiety about the extractions and the needed bone removal in the jaw. Dr Dhillon explained my sedative options and I chose the one he recommended. The day of the surgery the only thing that hurt was the numbing shots which I hummed my way through. Dr Dhillon made sure I was thoroughly numb before he started. He kept checking to make sure I was OK which was very reassuring. I never felt a thing and left with my teeth in my mouth. It is a week later and my mouth is healing great and I am getting used to the dentures. I know there will be future visits for fittings and or sore spots but that was all explained. Other than some confusion on how much my insurance is going to pay so far this has been a better than expected experience.

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KA

Karley Brown

I definitely do no recommend this place, the dentist said I needed fillings because I had cavities forming, so I said okay fine when could I have it done and he said it would be an all-day thing and I can schedule it in a few weeks- which was fine I could live with that… the part that pissed me off was that he eventually decided to tell me that I couldn’t be seen that day because the hygienist was out of the office. I would have been okay with that but I waited 45 FREAKING MINUTES for him to tell me that I was there for nothing? Are you serious? I’m one of those people that have a job that’s really hard to get away from, so not being able to be seen the day I was supposed to be seen was very frustrating- I understand things happen, but don’t leave your patients in the waiting room for 45 minutes just to tell them they can’t be seen! The kicker is- I decided to try a new Dentist, who my family has been using for years, she told me I HAD NO CAVATIES WHATSOEVER!!! So those assholes at western dental apparently just wanted my money… don’t go there- they ALWAYS have a long wait time and all they are after is your money

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