Ingleside Animal Hospital

Reviews 3

GA

Gamer Mini

I boarded my dogs here because of all the good reviews I saw. I left them on Saturday morning. I asked if we could go back to see what rooms they would be in. They mumbled about how they usually didn’t, but then told us to go ahead and go with them. Both the female and the male who were taking them back seemed surly and completely uninterested in my pets. This staff seemed irritated, as if my dogs were a complete bother. I understand my little girl had papilloma, so she was quarantined in a kennel. My boy was taken to a narrow standard room. The staff was very blunt, removed their harness and leash and then promptly left them, not even acknowledging them. I was nervous about having left them there and picked them up early afternoon the very next day, Sunday. At checkout, I had to ask for their toys back because they didnt return them. It made me wonder if they ever even gave it to them. I walked outside with my dogs to let them relieve themselves before going home and we noticed our boy had something wrong with his right eye. The sclera (white part of eye) was bloody and swollen. We went back inside and asked about it. Apparently no one knew about it. Since this is mainly a vet clinic, we asked to be seen. The whole process of waiting, finally being seen, and then waiting for medications took about 3 hours. I was charged for the vet visit and medications prescribed. No one offered me a conclusive reason as to what happened. Instead everyone tried to blame my dog, saying he was being very aggressive and lunging at the door. They said he was so aggressive they needed to use the rabies pole on him. I checked his mouth, teeth, nose, legs, paws, nails and nothing else seemed to be damaged, as one would expect if he was lunging at the door. The vet and assistant were quite nice, but I could tell even they knew something wrong had happened that no one wanted to admit to. The manager of the business, Mindy, was not there for the day, but they said they would be most likely able to fully refund it when she was back. The receptionist was nice and said Mindy would call me the next morning, so I settled for the phone. That Monday I got a call back from the vet to check on my dog, but not the manager. I called back in the afternoon to ask if I could speak with Mindy. She had left for the day. I was upset and told them I did not want to speak to the vet, I wanted to speak with the manager only. I took my dogs in to my own vet that very Monday morning for a second opinion. My vet said it was definitely trauma to the eye. He was not eating normally when he returned home and my vet gave him some medication, since she said he was likely in pain. Their vet did not say this. I asked my vet if the rabies pole could have caused it. She said that possibly the force of strangulation on his neck could have caused the hemorrhage. Mindy finally called me the next day. The only thing she refunded was the vet cost. She should have also refunded the boarding, since they did not take care of my dog properly, which is what I paid for them to do. Mindy promised to call me back the following Friday, once she had spoken with her staff. She did call, but again said nothing of substance other than state that my dog was aggressive. This time, however, she said it was only during the night shift only and it is likely when the injury happened. I asked her if they had any video recording of the events at night. Of course, she provided me no proof. In the end, they provided no proof of anything, charged me for boarding where they should not have, and gave me no clarity whatsoever. Though my other dog sustained no injury, I am glad I did not leave them for longer, since she could have also suffered at the hands of the irresponsible and uncaring staff. I am quite sure someone noticed my dog’s eye, or even caused it, but did reveal the truth so as not want to get in trouble. If you care about your pet and want to them to be cared for and safe, find somewhere else.

AI

Aimee Pierce

It may be a bit early to write a review, seeing as how weve only been here one time, and it wasnt for your normal appointment, but first impressions are everything sometimes. Our three year old baby boy, Isaac, passed away suddenly on a Monday morning. When we found him, we called them simply because they were the closest to our home. I was hysteric, I was balling and in shock, the woman on the phone was kind, and told us to bring him right in. I dont even think they were open yet, we walked in and we were helped immediately and taken to a room, where we were treated SO KINDLY. Still crying, we were handed a box of tissues and they explained the cremation process, they didnt push anything on us even though there was an expensive autopsy option, we didnt feel forced in any way to do this, we were simply offered it for closure. We were given hugs and empathy, which is what we needed. A vet came to meet with us and explained what she thought may have happened to give us some closure, she didnt make us feel like terrible pet parents, and seemed to almost feel really bad about charging us for his cremation. I didnt get any sense that I was another paycheck for anyone (which I did feel at Isaacs actual vet). The most terrible Monday morning I have ever experienced was made easier by the caring staff, who helped settled our options for us, and gave us time in the room with him (as mush as we needed) before we were ready to go. But it didnt even stop there. Today, three days after our visit, we received a sympathy card in the mail personalized to us and signed by what looks like their entire staff. WOW. I broke down when I opened it, the kindness was unbelievable. I cant possibly say thank you enough, I wasnt even a normal customer and they went out of their way to consider our feelings and make us as comfortable as possible. We will be going back and brining our other furry family members for any future health needs. Thank you Ingleside (other reviews are quite correct, the building is spacious and beautiful) I highly recommend this vet for your animals needs and care. UPDATE: I have now been to Ingleside four times since Our first visit, and these times for regular services for our other pets. I HIGHLY recommend Dr. Bart. She is straight forward and doesnt sugar-coat anything for you, which I love. She is honest and doesnt force you to do anything for your pet, she will even tell you when you can do something, but she doesnt think its necessary to spend the money. My other vet threw everything at us to get every dollar they could milk us for. Shes phenomenal and very knowledgable. I have yet to run into an incident were we didnt have a great experience with the staff here.

JE

Jessica Jenkins

Front office staff was very friendly and kind - Dr. Bart is knowledgeable but brash. I did not feel like she took the time to meet my dog or listen to my concerns and the entire vist felt combative. She began listing the problems (from previous vet records) and a bevy of medications before walking over to introduce herself to me or my pup. I will go back - because I have an insurance policy that prefers them as a provider but Id recommend new clients request another doctor. I cant stand behind a veterinarian who puts the pressure on for costly meds with lines like "If it were my dog Id do it but I dont know about you." That line does not carry a sense of compromise or care - I want to leave knowing I chose the best possible outcome and I will feel better returning when the environment feels collaborative. Bottom line: establishing that you are cost conscious early in the visit will make for an unpleasant experience. You can be a talented and knowledgeable doctor - which Dr. Bart is - but bedside manner, tone and interpersonal relationship management is key. Overall I was pleased with the outcome of the visit and my dog is feeling much better and on a course of treatment but I would feel much more comfortable with the cost if I left feeling with a sense of positivity. Ive worked in a veterinarians office as a tech and receptionist and I know its stressful but I much preferred working with the Doctors who put empathy first in their practice. I found it to be a more sound business decision because it improved employee retention and patient referrals.Things should always be driven by a sense of goodwill - not greed and passive aggression (It makes it better for everyone involved).