BluePearl Veterinary Partners

Reviews 3

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Ann Rademaker

If Dr. Majoue is the doctor on duty please go to another clinic. Last night I took my cat to the clinic around 10:00 PM because he was coughing and gurgling. It sounded like he had fluid in his lungs. The concern is that he developed pneumonia. He had surgery three days prior to have a tooth extracted and he had a bad reaction to the pain medication. He had been at my private vet on Thursday and Friday. The vet said to take him to the clinic over the weekend if he had problems breathing. I explained to the doctor that my cat was scared and to please let me hold him while she listened to his lungs. She completely ignored everything I requested and brought him to the back room for an exam. Of course he started crying. Then they brought him back into the room with a very tight chook stap and a plastic collar around his neck. As she walked in she gleefully said "I bet you could hear him screaming - like she enjoyed it". I immediately check what was around his neck. This is an elderly cat that had dental surgery three days prior and was having problems breathing and they put a tight cord around his neck and leave it on when they bring him back to me in the exam room. They were going to leave him with me with the tight cord. What if I did not notice the chord around his neck. I expressed that I wanted it removed and the nurse said he was fine. I could not even put my finger under the strap it was so tight. I told them to remove it immediately. I have never had my cat treated so poorly. My opinion is when my cat got upset in the back it was payback and they put that tight cord around his neck to teach him a lesson. He is a small loving animal. Plus she called him overweight. He is 15 pounds and a large Maine Coon. He is not fat! The doctor said she was unable to examine him because he was upset and needed to go into a "time out. There was no way I was going to let her take him back into that back room again for an x-ray. I told her to give him an antibiotic and I will take him to his primary doctor on Tuesday morning. She did write the prescription but not sure when or how she did any exam but I was charged for the exam. Dr. Majoue is unable to think outside the box. Her response to everything is we are a corporation and we do things one way. She would not acknowledge anything I said. Her opinion and approach was the only thing that mattered. She appeared young and perhaps not mature enough to think on her feet. A corporate millennial robot. Really, the doctor could not listen to my cats breathing while he sitting relaxed on my lap because it was a VIOLATION OF CORPORATE POLICY. I will say I went to this hospital in March for another reason and that doctor was good.

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Dawn Stevans

Its all about the money and ordering tests just to make sure the bill makes you cry! My story--- took my dog in for fever and joint swelling. Saw similar symptoms with my dogs sibling two months ago and she was diagnosed and treated for tick fever. Gave history to vet and staff. They wanted to keep him overnight for observation. Also recommended, full blood screening as tick screen (less $$$) would not show anything when it was negative two months ago. Told I needed a full blood screen that they would send out to a lab to check liver functions, etc. I showed Dr. Marquez (vet) the prescription for antibiotics given to his sibling. I agreed to them administering anti-inflammatory meds for the pain and joint swelling. Told them I go to Diamondback Animal Pharmacy in Phoenix for meds as they are 1/5 the cost (no mark up) and I would buy enough pills from them to last until tomorrow, when the pharmacy opens to get the rest of the anti-inflammatory meds and antibiotics. Never saw the vet again. Instead, assistant came in with the bill which included a proposed blood test that would be sent out to a lab that cost $200 to figure out which tick fever he has (Rocky Mountain, etc.) Assistant admitted that the treatment would be the same no matter which version of tick fever it is--so why do it? No answer....When the assistant returned I was given the pills to last for 24 hours and sent on my way with my sick dog. They refused to provide me with prescriptions and told me to follow up with my regular vet who would give them to me.......Also said if he got worse to bring him back--NO THANKS.........................Like I said ---its all about the $$$$$$--- while there a lady came in with her dog for a baby rattler bite....slight swelling, but dog was acting well.....$1000 later for the anti-venom (versus $3500, because they recommended that the dog stay overnight, just like mine). Lady was smart enough to say NO to the overnight upcharge as well....... DO NOT GO HERE IF YOU DONT WANT TO BE GOUGED!

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nottheoneforyou

This place has wonderful staff. Of course the price is going to be a little high since they are an emergency clinic. I went back in December because I had to put my 20 year old kitty (and child) down due to her age. I didnt want her to suffer and had been a total wreck trying to call places to find the right fit. It felt like everyone I called was just cold, kind of turned off from my situation. I wasnt looking for a pity discount, Id pay anything to know she went peacefully. I wanted to feel like she mattered to them, like she did me. And that she would be treated with great care. When I called Emergency Animal and spoke to the front desk (I believe her name was Susan?) they were so friendly. I was struggling to gain my words and she just seemed to understand fully. We decided this was the right place for us, so my husband and I gathered Precious into her little bed and headed over. They took us right back and were quick to get Precious an IV going to make sure she wasnt in pain. They gave us plenty of time to sit with her and talk over any questions we may have. She looked very at peace, no pain at all. The doctor came in and when we were ready gave her the last injection. It was the most peaceful passing I could have asked for, for my little girl. We went with the cremation as well for her so she would always be with us. The staff was so wonderful and all gave me hugs. The front desk lady I had spoken to originally even became teary eyed and was wonderful with all she said to help me get through it. I wouldnt ever hesitate to bring any of my babies there if they need something. This staff really cares about you and your fur baby.