Quest Diagnostics Castro Valley - Lake Chabot

20400 Lake Chabot Rd #101, Castro Valley, CA 94546, USA

Category:	Medical Laboratory
Address:	20400 Lake Chabot Rd #101, Castro Valley, CA 94546, USA
Phone:	+1 510-881-1570
Site:	secure.questdiagnostics.com
Rating:	2
Working:	7:30AM–4:30PM 7:30AM–4:30PM 7:30AM–4:30PM 7:30AM–4:30PM 7:30AM–4:30PM 8AM–12PM Closed

Location

Photos 11

Reviews 9

Ken Akerly

Ive been going to Quest Diagnostics for over 10 years for blood work but this was the first time using this location and it was the worst. Before I even sat down in the chair the phlebotomist had my account on the screen and told me that it was overdue and that I owed over $200. She asked me how I wanted to pay. I was very surprised at this since my most recent blood work was just done about a month ago. She showed me the screen and it showed a $90 balance that was due just 5 days ago and then the remainder was changes for the blood work that she was about to perform. So the priority was not drawing blood from my arm but drawing cash from my pocket. When I told he that I would just pay online like I have been doing for years, she entered in the onscreen menu that "patient refuses to pay" or something like that. This seemed like a very rude and unprofessional way to treat patients. I tried to call Quest at several phone numbers to discuss what happened, but there is no way to reach any kind of Customer Service rep. If you try to call the local lab you get stuck in a phone try with no option to talk to a live person. Do not use this location. However, if this is a new way that Quest is doing business, consider using a lab with a more professional attitude.

Yayuan Li

My OB doctor ordered the 1 hour glucose tolerance test for me. When I went to Lab, the MA gave me the 100g Glucose drink and draw my blood in 1 hour. This is my 3rd pregnancy and I know that I used have to 50g Glucose drink for this test. When I asked the MA the size and amount of drink is different from what I had. He answered me this is the size. I told my OB and she replied me that that is incorrect amount for 1 hour test. End up my result is invalid and I have to repeat the test again. I have to take time off from work again to repeat the test again. I am going to have blood work done there again. The advice for all pregnant women, please be careful what the MA does for the Glucose Test.

A Private User

This is and old facility who do not any communication between customer and them. I get a appointment and was confirmed. I reschedule my important meeting to get there. Once there it was closed. I will call all my customer when I have to go on vacation and why these lazy staff cant do it. Communication is thought in elementary school where they belong.

Lawrence Brown

After 1 hour wait, 3 staff could not even keep up with appointments! Appts were 25 minutes behind and there were still 12 ppl ahead of me! I was faint and dizzy from fasting on a light dinner the previous night, 17 hours earlier. I left.

Eric Morales

Very unorganized. Staff on break, only two persons working, lobby full of people with appointments that have been waiting 20 min.+. Had an appointment for 11:15am, didnt get seen until noon

Ahmed Abduljabar

I have been here 2-3 times didnt have any issue and my appointment was on time. I had extra questions and they happily answered it for me.

Randy Scott

This is the place to come for lab work if you like waiting for a hour and half for service.

Daniel Lawrence

Great place.. way better than the other office

Sabrina Turner

Not bad finding the place love my mevagation