Magic Smiles Dentistry
| Category: | Pediatric Dentist |
| Address: | 5009 Windplay Dr, El Dorado Hills, CA 95762, USA |
| Phone: | +1 916-941-2341 |
| Site: | magicsmilesdds.com |
| Rating: | 4.5 |
| Working: | 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM Closed Closed |
Location
Photos 78
Reviews 11
KA
Kathy Clausen
El Dorado Hills, CA 1.0 star rating 10/11/2013 Horrendous experience earlier this week. I took my 4 year old to get 2 small cavities taken care off. Originally, Magic Smiles proposed 2 visits to restore the teeth (probably so that they could charge an extra Nitrous Oxide treatment). The cavities were small and close together on the same side thus I asked Dr. Vickie (Dr. Victoria Sullivan), or I guess I had the audacity to ask, whether it would be possible to repair both cavities in one visit... All I was looking for with my question was a professional opinion and explanation on why 2 separate visits were necessary. If I had received such a response explaining the necessity of 2 visits adequately and comprehensively, it would have been the end of it. Unfortunately I was treated to a highly attitude-laden response that was so rude and disrespectful leaving me somewhat astonished. Dr. Vickie proceeded to agree with repairing both cavities in one visit and literally stomped out of the room when my son was getting prepped. Unfortunately, things got even much worse from here: none of my kids had ever experienced any pain during any dental procedures in the past, probably due to the correct application of nitrous oxide. This time, however, Dr. Vickie stormed back in the room and gave my son 6 shots. With the first injection, he started screaming and crying so loudly that my older son (6 years old) came running in from the waiting room upfront to check on his brother. During the entire procedure, there was no eye-contact with me, no explanation or conversation with me, no reassurance, nothing. Instead, Dr. Vickie conversed with her assistant about her mother buying an expensive vacation, Halloween parties, happenings outside of the building, Halloween costumes, etc. Obviously, my son was not the center of their attention, and I - as a parent - witnessing this was not acknowledged one SINGLE time sitting in the corner of the room. After Dr. Vickie concluded her "work" she was about to stomp out of the room again, when I simply asked her why my son had been in so much pain from the first injection of pain medicine, as I had never experienced this type of reaction during similar procedures before. Again, I was "treated" to a highly arrogant and unprofessional response (and I am quoting here): "He was not screaming until the 3rd injection" (which is a lie apart from being extremely rude and compassionless towards your 4-year old patient). Her other response: "See, thats why we dont like to repair 2 cavities in one visit"...like my 4 year old son had it coming when I was just simply asking...After that "nugget" of a response she just left the room with no good-bye, nothing. I never write any reviews, but I am still in shock on how poorly we were treated. Dr. Vickie is probably the rudest, most arrogant and unprofessional medical "professional" I have ever encountered, and having been in the medical field for 20 years, that is saying something....
DO
Doug Hohloch
WARNING !! DO NOT GO NEAR THIS PLACE . NITEMARE TO SAY THE LEAST .. IT IS DIRTY FIRST OFF . WE TOOK OUR DAUGHTER HERE TO HAVE EXTENSIVE DENTAL WORK DONE. EVERY TOOTH THAT DR. VICTORIA SULLIVAN DID IS NOW INFECTED AND HAS TO BE PULLED ALL 6 . MY DAUGHTER LOST 2 CAPS DR SULLIVAN DID WITHIN 4 MONTHS AND DR SULLIVAN DOES NOT STAND BEHIND HER WORK . SHE WILL MAKE YOU PAY OUT OF POCKET TO FIX HER MESS MAKING EXCUSES THAT MY DAUGHTER WAS A HARD CASE ON AND ON FOR HER HORRIBLE DENTAL WORK . , DR SULLIVAN IS NOT CHILD FRIENDLY SHE IS IMPATIENT AND GREEDY TO SAY THE LEAST . ALWAYS IN A HURRY LETS HER STAFF DO MOST OF THE WORK . SADLY MY 5 YEAR OLD IS THE ONE WHO SUFFERED WHILE DR. SULLIVAN GOT HER MONEY . THERE ARE OTHER WONDERFUL PEDIATRIC DENTISTS IN EL DORADO HILLS TO GO TO . MAGIC SMILES IS NOT ONE OF THEM IN OUR OPINION ........... I DO NOT EVEN GIVE IT 1 STAR BUT GOOGLE MADE ME TO POST THIS ...
JA
Jason Duval
Im not sure that the other reviews are necessarily fair. I understand that sometimes people have a bad experience or just have a plain bad day and that billings can be difficult to deal with. I have taken my three children to magic smiles for the past 4 years. They all love it! My kids love the atmosphere, the games, the movies, and the friendly interaction with staff. I wish I had a place like this to go to when I was a kid. I have never seen any unhappy kids in there during any of our visits either, although Im sure it happens from time to time. Dental work can be stressful for adults too. Dr. Vickie has responded quickly to several after hours incidents where my kids have accidentally hurt each other and broken teeth. Weve had nothing but good experiences thus far.
ES
Estelle Tansey
Dr. Vickie was absolutely marvelous with my great nephew. He was so worried and anxious about having a small cavity done, & getting his teeth cleaned, but Dr. Vickie and the staff were so patient and kind that the experience was really a good one for all of us. Hes only 3, so this was such a relief. Magic Smiles was recommended by my girlfriend who brings her 3 little granddaughters there. The office is clean and filled with playrooms, a big movie screen in one part of the lobby, a teen activity and game room, reading areas and wonderful toys, a huge doll house and so many things to play with that I had a hard time getting my little nephew to leave when it was time to go. We will definitely be back, & I highly recommend Magic Smiles and Dr. Vickie to anyone.
TY
tye - to - win - it all
We entered a relationship with Magic Smiles tentatively. Our oldest son, at the time 6 years old, had some pretty traumatic dental experiences at other places. We have been in this relationship for 6 years now, and we cant express enough how Magic Smiles expert care, friendliness and professionalism has won our utmost respect and appreciation! Thank you for all you do! The Kautzky Family
CH
Chris Johnson
We have been going to Magic Smiles for 8 or 9 years now and I am very happy with everything they do. The staff is so nice, friendly, and they communicate very well with each other and their clients which makes it easier to check in and out for scheduled meetings.
AM
Amy Johal
My kids love going to the dentist! The team at Magic Smiles always make my kids feel welcome and they do such a great job of taking the "scary" factor out of each visit. Friendly faces and super sweet doctors. Im happy to recommend friends to Magic Smiles!
KA
Kari Daniels
My favorite thing about Magic Smiles Dentistry is that the staff is so personable and friendly. I always feel comfortable when being there and confident in my smile when leaving. I recommend to anyone interested.
DA
Dawn Henry
Ive been a patient here for about 8 or 9 years now and I wouldnt go anywhere else. The staff is wonderful. Theyre always very welcoming and really go out of their way to make sure you are comfortable.
TI
Tina Wilkins
Every time I go in for an appointment it is always positive and comfortable at Magic Smiles. The are very accessible and easy to communicate with and schedule appointments around my busy schedule.
DE
Dennis Savard
I trust Magic Smiles Dentistry 100%. A family friend highly recommended them to us. I am glad I took the advice because we now have been going there for almost 5 years and dont plan on changing.
35 most recent searches
Other organizations
Photos
