Apria Healthcare Branch

2339 Courage Dr # G, Fairfield, CA 94533, USA

Category:	Home Health Care Service
Address:	2339 Courage Dr # G, Fairfield, CA 94533, USA
Phone:	+1 707-422-9901
Rating:	1.7

Location

Photos 9

Reviews 8

Craig Joseph

Delivery was scheduled, but the items were not delivered. No phone call, no email, nor any fax, communicating that their was any change or problems. 12 hours later, after spending an hour and a half the night before, we still have not spoken to anyone regarding getting the items delivered. Customer service starts internally first, if there is lack of internal customer service, between employees, you can rest assure that you will not receive good customer service as a client. Your service is related to the "Healthcare" industry, caring for health. We all get burned out at times in our careers, it happens, thats life, but you only spend 8 hours (10 at the most), please provide excellence in communication internally every hour of the day and consistent follow through so that we do not suffer any further because you have failed to provide us with what we need.

Henry Richards

Had an appointment scheduled for pick up of equipment yesterday between 3:30 and 7:30 PM. I got a call from their driver at about 5:30 PM stating they wouldnt be able to pick up the equipment today unless I was going to be up at 1:00 AM. He went on to ask me what time would be good for me on this date and I said between 1:00 and 5:00 PM. Well about 1:00 PM today I got a call and they said I was scheduled for a pick up on Friday. So at that time I called their Customer Service Number and I was on hold for about 10 minures. They then told me that they would be here between 3:30 and 7:30 PM. IF I COULD GIVE THEM A MINUS NUMBER I WOULD. SORRY, SORRY CUTOMER SERVICE.

rob mckinnon

Apria customer service sucks in the first place, so getting that out of the way first is important. Thats also ANYWHERE you go to Apria. I received several phone calls from the same person in India or Bangladesh or something of that nature who could not and apparently WOULD NOT understand that I answered the same question repeatedly during the same conversation. After several calls and emails, they STILL DID NOT GET IT. So dont be surprised with extremely poor communication skills with Apria. Otherwise, they can supply the equipment. Review done.

Larry Merla

Their customer service is absolutely the worst. They are all about themselves and efficiency, not at all about the patient or the customer. They are normally paid by a health insurance company, so that is who they consider to be their client, patient be damned, hurry in and out. schedule as they find convenient, not what you need, and NEVER schedule a delivery time as it cuts into their efficiency.

Mike Chatleston

The line has been busy all day. I have child with bad bad asthma and cant even start the process in getting a nebulizer. At this rate all be going to the E.R. for a breathing treatment in the middle of the night.

Yvonne Peterson

My sister has been out of the hospital for two weeks now a still has not received a b pap machine this is unexceptionable

harley McNamee

been on hold waiting for someone to answer for 30 minutes still waiting

Evan Neumann

Dont bother calling, you will only get a foreign operator