Alta View Animal Hospital

Reviews 4

NO

Noelle Carroll

STAY AWAY!!! I have been using this vet for about 20 years and the service is continually degrading. Aside from being the most expensive vet in the Bay Area they do not seem to care about the animals, only revenue. I have gone back a few times despite some bad experiences and this is the third bad experience. This time my newly adopted cat ran away and came back with an open wound/injury. He had been away for almost two weeks. I brought him in to get checked the same day he was found, and what do you know! My cat NEEDS surgery. When I questioned the prognosis I was pressured and admonished "You know he is also dehydrated!" Yes I knew that, my cat had been lost and came back hungry. They declined to treat the cat for an open wound, end sent me home without any treatment as I could not pay the $1000 surgery deposit up front. I took my cat home, and immediately made another appointment at a different vet. We just got back from there where the wound was debrided, antibiotics prescribed, and my cat sent home in good shape with no expensive, invasive and unnecessary surgery and no snide comments. Total at the new, good vet was just $129 and at the moment my cat is playfully hanging out at my feet. Another recent horrible experience had to do with my 15 year old large dog. One day he lifted his leg, to, you know, and fell down. Sadly he tore out both knees. I went in to Alta View on a Saturday for emergency treatment and was told, again, that my 15 year old dog needed double knee surgery. Invasive, expensive, with a long recovery, and my dog was already very old. My dog was sent home in very bad shape with advice for an $8000 surgery. Fairly well out of the question for a 15 year old 70 lb dog. The horrible part here was I believed I was going to have to euthanize my dog and went so far as to cook him his last Sunday supper (pot roast), and let my kids know their dog was going to heaven. HORRIBLE as it was not necessary! When I called in Monday to schedule putting my dog to sleep that is when Alta View finally prescribed some pain meds, which within a day or two did a great job getting my dog up and about. His quality of life now is good again. I have switched vets for good this time.

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HE

Heather Mitchell

I am so unsatisfied. I called and asked for a procedure called an overectomy, removal of the overies without the full hysterectomy. The doctor agreed to do the overectomy so i scheduled an appt. When we arrived he basically told us why he could not perform what he had already agreed to. We came to a compromise and went ahead with the spay. When we went to pick our cat up the vet informed us that he had basically double glued the incision, then proceeded to literally say how clever he was, which simply rubbed us the wrong way, he wasnt so much confident , more like arrogant. We had purchased a "comfort package" which included after surgery pain meds, before we left we asked if the meds were smth we took home or if they had already been administered. We were told that she had been given a shot so we asked what it was and how much was given, all we got in return was a name scribbled on a piece of paper and reluctance by the secretary to explqin any further. We left feeling dissatisfied. When we got her home we realized her nails had been clipped without us having been informed beforehand so we called to inquire. The receptionist said it was not standard practice and was only done when paid for, then the dr came on the line and informed us it was something he did as a safety precaution, understandable, just wish we had been told about it. One last thing, and i know i musr sound like a terrible picky cat owner, but the cone she has to wear was so tight around her neck i couldnt even get my finger under it, and i have tiny fingers, so yea, overall not a great experience, but what i can say is that the office seemed very clean and like an overall safe environment for thier furry clients.

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CO

Courtney Batterson

Mabel was seriously mistreated at Alta-View. We did not have a choice to go there or not for her spay as it was already scheduled by the rescue agency we adopted her from. She was given her rabies vac many weeks too early, the doctors notes state shes 11 weeks old on one then 15 weeks old on another, they gave the rabies vac via the muscle which isnt standard procedure, the doctor always came in and took my dog in the back without performing simple exams and such in front of me, he never clarified whether or not she had allergies which I kept asking about, I was sent to the waiting room after she was taken back and then a tech just gave her back to me and told me to go. This happened three times. Standard procedure is waiting in the patient room and having the doctor come back and tell me what he did to my dog. Theyve charged me up the wazoo for stuff I dont even know about, Im still asking for the bill. She was also given two of the same vaccine by accident. I cant express how upset I am with this clinic. To top it off, when she got her stitches out her wound looked so bad I took her to another vet an hour later. I took her to Advanced Vet Medical Center (AVMC) in Milpitas and they were AWESOME. Turns out Dr. Ghumman tied her stitches too tight causing her to bleed and get an infection. Hundreds of dollars later Im still cleaning up the mess that he made: antibiotics, medical wipes, and pain meds. None of that was offered to me at Alta View. See for yourself my dogs wound below! Remember, this is 10 days AFTER the surgery the same day as the stitches were out. Looks worse than the day she came home from surgery.

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KA

Kala UF

Terrible. If youre a good pet parent, please go somewhere else. Dr. Ghumman was very rude, not only to my cat, but also to me. My cat needed to get his anal sacs cleaned, and I asked to be with him. Dr. hesitantly agreed and said it would have to wait, then. So, I waited, and I was there. Dr. walked into the room and went right under my cats tail. No warning, no talking, no sweetness toward my cat, no respect for him either...did he even realize that hes alive?? I tried to comfort my cat during this very invasive procedure (and I understand thats just how it is), and out of nowhere, Dr. says to me "you wanted to see it, now deal with it!"...what?? I dont even know you sir, why are you disrespecting me, your client? No comforting words, no explanations, simply rude and dry yes/no answers to my 1 or 2 questions. Then, he tried to sell me three different types of antibiotics...what??!! why?? I demanded more scientific explanations, but I had to do so repeatedly, until he finally came to the front and explained the necessity for two of them (and confessed that the third one wasnt necessary). I highly DO NOT recommend Dr. Ghumman. He is not a kind vet, he obviously just does it for the $$. Please direct yourselves to the Alpine Animal Hospital which is just around the corner. They are MUCH more human and nice there. My regular vet is actually there, but she was booked today, so the receptionist recommended this one. I dont normally write reviews, but I had to take this time to let other caring pet parents know that this place is not worth your time or money.

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