Pacific Grove Hospital

5900 Brockton Ave, Riverside, CA 92506, USA

Category:	Psychiatric Hospital
Address:	5900 Brockton Ave, Riverside, CA 92506, USA
Phone:	+1 951-330-3649
Site:	pacificgrovehospital.com
Rating:	2.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 27

Reviews 9

Domz Di Marco

I went to pacific grove in 2014, and recently they called me to let me know that I overpaid them $500. I spoke to Jackie in charge of the financial department and set it up so that I could go pick up my refund after I got out of school at 6pm and since it was after hours she would leave the check in the front office and I would show them my ID and get it. No surprise when I got there that the check wasnt there, and they would make no attempts to contact Jackie. The director let me know that it was a COURTESY that theyre giving me back MY OWN MONEY which they over charged me! Unbelievable! I had just wasted my time, and Id have to get back on another bus, and if I didnt leave she would call the cops on me! If youre looking for recovery DONT COME HERE! After dealing with them YOULL WANT TO USE!

Rachael Strossman

Apparently youre not allowed to call and speak to a family member here unless you have the magic number. Works out great when you werent told what that number is and your family member calls you without leaving a message. Cant reach them. Answering desk wants you to play guessing games by calling every possible department on your own until you get the right one just to return your familys phone call. Additionally the answer desk is apparently either unable to understand english or they blatantly lie to avoid taking responsibility because if you ask for a supervisor or manager, suddenly that person who answers the phone is ALSO a manager...oh really? Sounds like you just want the complaint to go missing and never reach an actual manager. Go to hell

Tiny Thundaa

Horrible place to be, I had abdominal issues so I went to the er and after returning to the facility I was still in pain so they said I have to go to a GI specialist to get checked n cleared to come back, i did that and now their saying Im not allowed to go back at all because Im a liability to them , dont ever go there if ur really trying to get help , metally or phycially , they dont care even when they say they do. I loved a couple compasionate workers that actually sat with me and helped but other than nope. Im relapsing n after telling them that they said to find another facility so never go there

Derril Harvey

Except for the lack of screaming patients, this must be what asylums were like 100 years ago. None of the staff seem to know what is going on. If you call the office they cannot connect you with a patient. Instead, you are given a number to call which is the common phone for all patients. Most of the time you get a message machine. The rest of the time the phone is answered by a patient who will tell you they are not the person you are trying to contact. It is amazing that Kaiser subcontracts to this "hospital."

Alicia Songer

I spent 4 hours back and forth between my insurance company and the hospital trying to get approved for emergency intake. I am still sitting at home, a complete mess, waiting for help I so desperately need. I dont know about the hospital itself, but the intake staff I dealt with leaves a lot to be desired.

Bemo 790

Once you are in the program your life and any progress you have made previously is stripped away by the quack doctors that you are supposedly assigned. They dont listen or help you in any way. This place sucks ass.

Frank Ceps

nice service and caring people but need to be more organized in paper work

Ruthie Ann C.

Just reading these reviews makes me hope they shut it down.

EDWARD Hendersen

If you dont stop stalking me I will arrest you!