West Portal Family Dentistry

26 W Portal Ave #4, San Francisco, CA 94127, USA

Category:	Dental Clinic
Address:	26 W Portal Ave #4, San Francisco, CA 94127, USA
Phone:	+1 415-661-7779
Site:	westportalfamilydentistry.com
Rating:	4.5
Working:	Closed 9AM–6PM 8AM–5PM 9AM–6PM 8AM–5PM 8AM–5PM Closed

Location

Photos 20

Reviews 11

Tiffany Ung

I came to West Portal Family Dentistry on last minute appointment to have a regular cleaning before switching to new insurance. Julie was extremely helpful and accommodating from the moment I called, unfortunately, things definitely took a turn for the worst from there. Dr. Laura informed me that I had 4 fillings and should have a deep cleaning-- which cannot be done in a single day due to insurance reasons and the procedure is just too much to handle in one day. I opted to start with one side and to come back later for the other. I was told that my insurance coverage is as good as it gets, so I should really try to squeeze the most out of it. With that, I made the stupid decision to come back the following day for the rest of the deep cleaning and SOME of the filling. I shouldve known better since half of the procedure was already so much to handle. The next day, I told Dr. Laura, Julie and the dental assistant multiple times that I didnt think I could handle 4 fillings and the deep cleaning, but they all told me that I might as well do it all at once since I was already numb and proceeded to continue with the 4 fillings. After about an hour at the office and multiple breaks, I even told them that my jaw was starting to lock and their response was to use an ice pack on it. When the other doctor came in to take over for Dr. Laura, she was extremely rough and caused a lot of pain. The final straw was when she was cleaning my permanent retainer in an area that was not numb at all-- I told her that I really couldnt handle it anymore. Her response was to slam down her tools and tell me rudely that it was up to me. Yes, it is absolutely up to me-- why wouldnt it be? I ended up walking out of the office in tears because I was overwhelmed by all the work done the my teeth over the course of two days and the unprofessional hostile patient care I was given by the 2nd doctor. Dr. Laura ended up calling me later that evening and even left me her cell phone number just in case-- so the single star is for Dr. Laura and Julie. I felt like I was pushed to do certain procedures all at once even though it really shouldve taken place over multiple visits. The staff kept telling me that I had great coverage and it was in my benefit to use it even though I was going to have new coverage in a month. I felt like I was taken advantage of and I would never go back again. My experience was a nightmare that not even Julie or Dr. Laura could salvage.

Nimmi S

I’ve been going to West Portal Family Dentistry for over 14 years. I found them when I lived in SF proper and now, even though I live in Alameda, I still make the trek all the way to West Portal for my dentistry needs. Dr. Terry and Dr. Laura are not only very skilled, they are extremely patient and will take the time to answer any questions and go out of their way to make you feel comfortable. I do not enjoy going to the dentist but I have to admit they have made what they can a pleasurable experience. My favorite part of the visit is chatting with Julie, the receptionist. She knows EVERYTHING and goes out of her way to accommodate just about any request dealing with insurance, surgery referrals, to life in general. I know I can reach out to her any time. She, and they, are like a little family and make me feel a part of it. I highly recommend West Portal Family Dentistry.

A Private User

My family and I have been patients since 2004, we travel from the East Bay to go see our Dr. Terri and Team. Even when my daughter left to go to college she still want Dr. Terri to be her dentist and every time she is home she makes her appts. We would not dream of going any place else. I have had extensive work and her and her team has held my hand every step of the way they have made me feel like their only patient. So Dr. Terri and Julie keep up the good work!!!! Nina, Jazmine and Shantel

Lisa Keppel

This dentist is a CRIMINAL. She told me that my son needed 1800.00 in ROOT PLANING and that he had two cavities. The only reason that I knew that he did not need root planing is that I was a dental assistant in my early life. This dentist was WILLING to drill TWO holes in my sons teeth and fill cavities that did not exist. WOW!!! Why are people like this not doing TIME in the County Jail.

Scott Rice

Dr. Nguyen is very professional, kind, and thorough. Showed up late to an appointment, and they still saw me and gave me a thorough cleaning and checkup. May was great about cleaning my teeth, and Julie kindly updated my paperwork and scheduled my next appointment at the front desk.

r b

All the staff are caring, knowledgeable, and do excellent work. Ive been coming to West Portal Family Dentistry for 4 years and have never been happier with my dental care.

Schulmynn Leung

Dr Laura and Dr Teri are consummate professionals as is Julie their officer manager. Highly recommended and 6 Stars if I could give it!!!

Janet Lopez

I have been going for years. All the staff is always very happy, friendly and kind. Julie is great with any insurance question I have.

Sanjiv Jhangiani

Friendly, knowledgeable staff; skillful treatment, conveniently located near klm lines (in west Portal.

Cynthia Walker

Always fun and entertaining love Mrs Terri and her staff, thank you all.

Joe Weaver

My favorite dentist and receptionist of all time :)