Apex Dog and Cat Dentistry

Reviews 4

SI

Sidewinder 79

I went back and forth about writing this in hopes “time” would make what my pet and I went through more tolerable at the hands of Dr. Beebe and Apex Dental. It has not. What started as me caring for and loving my pet as a child, turned into an exploitive near death experience for my pet and 3,200+ in medical bills. After reading several good reviews of Apex Dental and Dr. Beebe, I decided to contact his practice and make an appointment for my dog. Scheduling was a snap and done very professionally. I arrived on-time for our preliminary appointment and was seen shortly thereafter. The appointment went well and my dog Pepper and I were both treated with kindness and compassion. An explanation of surgical procedures and related charges was given with a written and verbal estimate of 700-900 being the expected range with an absolute max 2,208 max (according to Dr. Beebe, jokingly if my dog needed dentures). Dr. Beebe said she didn’t need anything close. Wanting the best for Pepper and “feeling” that Dr. Beebe was capable of that, I scheduled Pepper’s surgery for the following week. That was the last good experience with Apex dental I would have. Throughout that day of Pepper’s surgery, I was not kept informed of her status or current condition. I called and noon and they said she was in procedure. They finally called me around 2:30 p.m. in the afternoon with a very cryptic message that there were a few extractions the needed to do. They couldn’t tell me anything about price so I was thinking closer to the 900 dollar range Dr. Beebe quoted. I called back again at 4 as I had heard nothing and I knew their office would close between 5-6 (or whenever they decide to go home). I was treated like a pest this time as opposed to a concerned parent. I was told, Pepper has been in procedure for 5+ hours. “Oh but don’t worry, she is just fine.” When I asked about picking her up, they said 5:30. Feeling as though something fishy was up, I went there immediately and waited. After ringing the front desk bell repeatedly, a vet tech with bloody hands finally came out to talk to me. She was more interested in telling me about the fact that she is training to become a mortician than where my dog was. That’s when they hit me with the doozie. Pepper’s charges had skyrocketed to 3,200+ plus with virtually no explanation. Dr. Beebe was nowhere to be found. When I asked if I could speak with him, he wasn’t available. At this point, I almost called the police and had them meet me at the facility as it felt like Pepper was being held at ransom. I reluctantly paid the outrageous price and demanded that I see Pepper immediately. She was returned to me at that point. She had been under anesthesia for 5 hours. She was out of it big-time which I found out much of that would become permanent in the form of brain damage. One day with Dr. Beebe at Apex dental, and she was never the same again. Ultimately Pepper never recovered and I put her down about 2 weeks ago. What Dr. Beebe might like to know: 1.) People come to you and pay your prices because they love their pets and expect top notch treatment. When you sell someone a Ferrari and drive them home in a worn out VW, they are not going to be happy. Your patients are family members, not procedures. 2.) Communication with your customers is king. Pets that are brought to you are family members not toasters. Communicate with the families while their loved ones are in your care. 3.) Follow-up. When someone is having problems, don’t just vindicate yourself of the problem and push them out the door for someone with another bank account that needs drained. 4.) Your ability to deliver a treatment plan is pathetic. I call what you do bait and switch with questionable legality and morality.

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WI

Winsor Demore

Dr. Beebe and his staff are fantastic. I have a cat who suffers from severe stomatitis. I had been to more than half a dozen vets before finding Dr. Beebes website. I originally emailed him about a different situation, but found his email so helpful, supportive, and knowledgable, I knew I had to take my cat in to see him. Dr. Beebe is all-around the best vet Ive ever worked with. Stomatitis is a very frustrating disease with few good answers, but Dr. Beebe took the time to discuss all of the options with me, answer all of my questions, and to thoroughly explain everything we discussed and all of his treatment suggestions. He, and his amazing staff, were patient even through all my follow-up calls, numerous questions, and went way above and beyond to be sure my cat got the best treatment possible. Dr. Beebe was honest with me about the odds of success for all of the options we discussed, and was clear and upfront about all of the costs and risks involved. The treatment we decided upon was more successful than I had dared hope, and Dr. Beebe and everyone who works at Apex are the reasons my kitty is alive and happy today. I cannot recommend Apex Dog and Cat Dentistry highly enough in every aspect. They are absolutely worth the trip to see a specialist if your pet has any kind of mouth-related issue.

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A

A Private User

Weve taken our dog, Lulu, to Dr. Beebe and his excellent staff twice now. The first time, Lulu broke her canine and had exposed root. Some friends suggested that we should just do nothing. Dogs hide their pain well, but knowing first hand how painful it is when you need at root canal, it just didnt seem like an option! Dr. Beebe did a great job saving the tooth from having to be pulled and did some nice restoration work where she had worn down enamel on other teeth. After the procedure, she was much happier, so Im guessing that tooth must have been painful for her! Last week, when we found Lulu had fractured one of her big molars, we didnt hesitate to return to Apex Dentistry. Dr. Beebe again did a great job, and managed to save the tooth from being pulled (no small feat in an older dog). Apex also does a great job with the anesthesia, and she was back to feeling herself that same night! We would not hesitate to highly recommend Dr. Beebe and the great staff at Apex Dentistry!

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JO

Jordan McHugh

Dr. Beebe was a miracle worker yesterday afternoon. Our 4 month old puppy was attacked by another dog, which resulted in two breaks in the left lower jaw- completely detaching the bone from the mandible. Due to his age and puppy teeth, there were extremely limited options on how to operate and attempt to fix the break, no veterinarian dentist in the Denver area felt confident taking the case. But Dr. Beebe helped us out immensely by taking our little guy in on the same day and doing his surgery into the evening hours. He thought outside the box and creatively and miraculously combined several different methods to piece his jaw and tissue back together. He and his helpful staff talked us through the whole event, didnt mind when we called throughout the long surgery to check in, and in a deeply traumatic incident made us feel so much better. In the midst of a terrible day, we were lucky to be referred to Apex Dog and Cat Dentistry. We are so thankful.

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