Veterinary Emergency Center

Reviews 11

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Kimii Fenrir

Typically, all the staff there are extremely accommodating and professional and do a wonderful job taking care of my pets that are in need of urgent care (Dr. Shannon Bertolino in particular is great), as well as keep their rates low for an emergency center. However, when I went there last night with my dog I was appalled by what the vet told me I could do as a treatment option. My dog had surgery to remove some fatty tumors and then had his stitches removed but one incision didnt actually heal and was completely open, so I took him in. The vet (Dr. Kimberly Maier) flat out said I could just leave it as it was and it would "probably" heal on its own. It was a completely open incision through all layers of skin, and she said I could just leave it like that and he would be fine. I dont really think I need to say more than that. What kind of professional veterinarian suggests you can just leave your dog with a 2+ inch open incision slice on his shoulder? It was large and deep enough that I could have stuck two fingers under his skin straight into his body. I had them put staples in to keep it closed, but I still doubt Ill ever take my pets back there, emergency or not, I no longer trust that they know what theyre doing.

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Julie Newman

Our sincerest thanks to the staff in this office. I cannot remember the names of the people who helped us but they were wonderful. Our beloved cat passed away on Thanksgiving day and we rushed him to this hospital hoping there was still a chance. Unfortunately it was too late and our baby had passed but the exemplary staff provided us the humans the best care and utmost respect. They were able to provide us with peace of mind and explain that his untimely death was likely caused by a heart defect. We were offered the option of an autopsy but the staff member was honest and said it would not likely provide any additional information. We never felt pressured or rushed, and we were given as much time as we needed to hold and say goodbye to our pet, who they had lovingly wrapped in blankets for us. When we were ready to leave they made us a sweet clay paw print and placed him in a nice cardboard casket for burial. The staff was so comforting and allowed us to cry and grieve and be emotional. Thank you so so much to this hospital. Your kindness means more than we can say.

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Alex Garvey

I was extremely impressed and satisfied with the care this facility gave to my dog. Dr. Bartalino and Dr. Haier gave a great explanation as to what was going on, and called me to provide me with new discovered information. They were very caring and comforting during this extremely difficult period for me and my family. I knew my dog was safe with them and was provided great medical assistance. Please be advised, it can be very difficult for pet owners of any kind to rush and bring their pets in for immediate medical attention and provide important feedback regarding their experience while being fair. For sure I will continue to bring my pets to Veterinary Emergency Center. I recommend this establishment to anyone. Thank you, Alexander Garvey

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Kayla

To start, my family and I had to make an emergency decision to put our cat down. Due to the time of day our family vet was closed. We brought him and right from the start the whole ordeal was very rushed and done so without any respect towards our family and our pet. They made no effort to try and make our cat comfortable. Instead they just threw him down and asked inappropriate questions while we tried to calm him while also making us pay mid euthanasia. The whole experience was extremely disturbing and I hope no other family has to go through this let alone the manner that these vets went about it. Please consider your pets and bring them somewhere else. No animals last few minutes left with us should be spent in added pain and distress.

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Amber Guite

I had to put my dog down & although that situation is difficult regardless I did not at all like how it was handled by kim maier...I didnt feel like she truly knew what she was talking about & towards the end just wanted us to hurry up& make the decision to euthanize her..i had to put a dog down in the past and the vet made us feel cared for and confident this was the best decision...here it seems like money talks..of course they need to be paid since its how they make a living but as a true animal lover I would work with people or at least come up w payment plans instead of denying any of this. .i know i will never bring any pet here again

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Aimee Luna

I had to bring my baby Bob to be put down last week and despite how terribly heartbreaking that was they made it a little easier. I have never met Veterinarians and assistants with that much compassion. You could feel that they were genuine. Before leaving he was beautifully placed in a cardboard coffin made to be viewable looking peaceful and they did his paw print in Clay with his name. I cherish that paw print so much <3 They handled my baby with such care and compassion I couldnt have asked for more. They also sent me a nice sympathy card. I would like to thank the Veterinarian and staff. Highly reccomend them.

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Keith Havemeyer

I would like to thank the Emergency Vet for the way they handled the passing of our boy Jackson. A few things really set them apart. First and most important is compasion: they handled a sensitive and emotional situation with respect and concern. Secondly the whole staff was sensitive to my needs. Third the Vet herself listened. Unfortunately my wife was away and the vet listened to stories I had about Jackson and sat with me until I was ready to go. This made a very painful situation, less painful. Keith Burlington CT

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Lisa M

I cannot express adequately in words our sincere gratitude and appreciation for everything that Dr. Bertolino and her staff did for our family. They are a compassionate and truly caring staff and do not rush you into any decisions but rather talk you through the options and listen to your concerns. We can honestly say that our dog would not be alive today if it werent for the efforts and guidance of Dr. Bertolino and her staff. They are the best!

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Matt Champeau

I rarely rate places online but I have had 4 visits to the VEC, all at different times , all with different animals. Im just unlucky things happen when my vet is closed! My experiences have always been good, the care is outstanding, and for emergency services I think the price is very reasonable. Dr. Bertolino is so pleasant, approachable, and realistic. I would highly recommend her veterinay center.

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Victoria Haskins

This particular center has saved the life of my dog on multiple occasions- usually after she ate or drank something she shouldnt have before we could yank it out of her mouth. The staff are courteous, caring, and professional. I cannot say enough good things about this place and the people who run it, but in sum without them my dog would never have made it to two years old.

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Nora Mills

Thank you to the entire staff for being there for my family and our pets this last month. One thing after another, but each time warm and professional care for our sick critters. Thank you especially from Kali, who had a low blood sugar crisis over the weekend. I am so grateful for having her stabilized and home with me again. Bless you all!!

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