Jedrychowski Jerzy MD

Reviews 3

BA

Barbara M.O.

If I could rate the “Staff friendliness and courteousness” at zero, I would. It is virtually non-existent. Please read on for reasoning. Please keep in mind that I am trying to be as objective as I can, however, I do have quite a few years of experience with this practice, both from some of the times I’ve visited, my relatives and acquaintances (all above the age of 45) and have a strong understanding of both the Polish and American cultures. This is accompanied by a perspective on what values a medical practice should be built on from years of experience in management in both world-renowned investment and health practices. A few thoughts I’ve been meaning to share about this practice for a while now, that I know many of the patients won’t be able to due to a major language barrier. In my opinion, this review is desperately needed so I hope it sheds some light into the quickly declining customer service of this practice and drives a much needed change. Serving a predominately Polish practice, a majority of patients who come through this practices door are only fluent in Polish and have zero to no experience with what a professional, experienced medical practice in the U.S. looks like. Because of the language barrier, many of these patients have a very limited scope of medical treatment options in the Hartford county, which this office appears to takes full advantage of. A major example of this is the mandate to schedule an appointment every single time a patient needs a prescription or test done. This is a mere tactic to collect an extra co-pay for a visit that could have been very well mitigated by a simple phone discussion, which is common among most, primary care physician practices in this nation. I’ve seen quite a few PCPs in my lifetime and know the difference. When a primary care physician sees a patient and understands their symptoms clearly and holistically, there is no need for a visit every single time a prescription needs to be refilled or a test, such as an X-ray is needed. The fact that patients are often triple, if not quadruple booked, makes it extremely difficult to make this an option. Dr. Jedrychowski himself is polite, though appears to be burnt out. Too many patients with too little time results in a low level of service to the patients as well as a lack of a holistic understanding of the patients’ medical background. Each visit appears to be isolated from the one before, which I can’t help but think can increase a risk of missing a major health complication. What I mean is, treatment is inconsistent, patchy and often feels like an experiment. Most importantly, with the amount of patients this doctor is seeing, he needs a high caliber team that can keep up with the increasingly changing medical research, the constantly shifting treatments and the customer service and grit that these guys just don’t have. I’m sure this office was set up under a much different vision and has got to step up their game to keep up with the rest of modern medicine. The receptionist/office manager, who happens to be the doctor’s wife, numerous times now appeared disillusioned, rude and seemed to have lost touch with the reality of what a sophisticated, 20th century medical practice in the United States of America should look like. This has been demonstrated in the countless exchanges in person as well as over the phone, where she was repulsively disrespectful. You’re truly lucky if you can get complete a sentence before she cuts you off and tells you to make an appointment or go to the emergency room. Often times, she’ll say something personal, simply in attempts of hitting a nerve and insulting a patient. Many times, simply crossing the line. Any intelligent person would have a difficult time engaging with someone of such little class. This practice is stuck in its ways and needs a major facelift. Re-staff and revive the practice, though with Dr. Jedrychowski’s age, I think the best thing to do would be to retire and let someone with a fresh perspective take over.

JA

Jane Doe

Takes care of his Maserati better than his own patients. Do not waste your time here.

TH

TheG-Man

Very long wait times.