Wilmington Animal Hospital

828 Philadelphia Pike, Wilmington, DE 19809, USA

Category:	Animal Hospital
Address:	828 Philadelphia Pike, Wilmington, DE 19809, USA
Phone:	+1 302-762-2694
Site:	wilmingtonanimalhospital.com
Rating:	4.4
Working:	9AM–8PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 9AM–1PM 4–5PM

Location

Photos 87

Reviews 6

Abena Imani

When we got our dog from the pound they gave us a free vet exam so we called WAH and I was on the phone with the front desk girl for close to 30 mins on speakerphone along with my bf asking what to expect from this first visit. I told her about the kennel cough ( she had when we first got her), the scooting her butt on the floor, and that we were transitioning her food. (We transitioned then had to transition back to her old food cause she wouldnt eat the new food). I asked the girl a few times how much would any additional service outside of the free exam would be. She kept saying we would discuss when we got to the appointment. When we arrived I asked again how much would todays visit be? I knew we had the free visit but I also knew she needed a few other check ups that may cost. She told me the vet would tell me, which was strange because docs never talk finance only treatment. I take our dog to the appointment and ask when we check in how much will todays visit be? The young girl at the counter says again the Vet will tell me and rushes us into an exam room. The vet expressed my dogs glands, checked her over, gave her a preventative, talked to me about antibiotics, and asked for urine and stool samples for labs. It was a pretty pleasant exam. I was bothered when the doc made a joke about my dog being smarter than me when needing to go to the bathroom, the joke was a little tongue in cheek, but Iaughed it off. So when we go to check out an older lady is at the counter and tells me its going to be a $165 visit! I was livid! This is something I should have known upfront. I tell her how I kept asking and no-one would tell me. She basically called me a liar and went to ask the other receptionists in the back if they remembered the conversation. If course they said no. Frustrated I asked for a bill for the expression which was 40 bucks. I left out of there so angry. They also set up a prescription for the nexguard and when I went to fill it the company wrote me back that it was denied! I will never take her back there cause they were so shady. And the bad part is that they did the exam, expression, and gave her her monthly flea and tick and another preventative so I had to pay for services rendered. Thankfully they only asked that I pay the 40 for the expression. The older lady at the counter was frustrating because she condceningly asked me, "When you go to the doctor they make you pay for labs too" I told her my insurance covers my labs. She shugged and said well mine doesnt. The attitude was thick with her. Again I held mg tongue and asked for the bill and a list of what I needed to have done on my next visit (which wont be there). She was reluctant to give me an invoice and I had to ask twice for my dogs records. Very annoying...I couldnt understand why she was being so snotty when everyone else had been so nice? It was a clear mistake on their part-why be a meanie about it? I dont care for bait and switch,which I feel like this was. Im hurt because I asked twice and got no answer on payment estimate. I am just because the receptionist was a tad rude. And most importantly I have to take my pup to another vet and start the process over again. We understand that some stuff is hard to price until they see the dog. But a lot of stuff can be estimated when the dog owner ready knows whats needed. For example if I said she was scooting then most likely she would need her anal glands expressed at the very least outside of anything major-tell me that price. Smh We are on the hunt for a new vet whose more upfront about cost.

Sebastian S.

Dropped my dog on Friday and was told to pick him up on Saturday at before 2pm. Drove back from Jersey came back at 1:45pm only to find out that they close at 1pm on saturday. Picked up my dog on Sunday charged for 2 days thankfully not 3 and he has canine cough. So I got charged for 2 days and got a sick dog in return...

Adam Matthews

These guys are friendly and really seem to put the health and well-being of the animals and their owners first. Top-notch staff, top-notch care and reasonable, clearly explained pricing.

Denise Esposito

The Vets and the staff are wonderful! They are skilled and very kind.

Heaven Sent

Love it here, family has been going for clise to 20 years now.

Mickey M

Great doctors! Expensive though.