LensCrafters

Category:	Eye Care Center
Address:	1415 FL-436, Casselberry, FL 32707, USA
Phone:	+1 407-679-8080
Site:	local.lenscrafters.com
Rating:	3.4
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 12–5PM

Location

Photos 25

Reviews 7

Steph Shalhou

Im not usually one to write reviews, but this incident really made me want to. So, I called in LensCrafters yesterday asking for a specific employee that had helped me in the past with a decision for my frames (mind you, Ive been here before and have been helped by another employee that was very rude..Renee). First of all, her name was HEATHER and she answered the phone very rudely. Listen, 1. if you dont like your job, QUIT or dont answer the phone the way someone who just woke up would. 2. The customer is always right and employees must be respectful and not insulting. I asked for an employee and I guess I mispronounced it...."Elias" HEATHER had the nerve to catch attitude and said, "well I dont have an Elias but I have an Elias". Hmmm, I guess thats the same thing? I mean, do you guys have two employees working named Elias so you had to correct me in a demeaning tone? Was that necessary? This sorry excuse for a LensCrafters employee had such attitude with me that I honestly wanted to come in with all my collegues (who come here often for eye exams and frames) and give them a piece of my mind. ALSO, why take my number down if youre not going to relay the message?!?! Isnt that in your job discription?!?! Ive been in the service industry for a while now and I can say that was probably the most sorry conversation Ive had on the phone with an employee and thanks to HEATHER sweet sweet HEATHER, you have lost a handful of customers and revenue for this location. Word of advice, if you want people to come back, hire people that are PLEASANT AND COMPETENT!!!!

Alyssa Tilley

Liliana and the rest of the staff were amazing! I needed an emergency pair of glasses ASAP, and everyone was willing to help me and I got my replacement glasses in less than an hour. She really put customer service first and was extremely helpful in helping my find frames and choose lenses in my budget. Wonderful experience all around, and they helped make what couldve been an extremely stressful situation a breeze.

Matt Larson

My wife and I have both purchased glasses here. Each pair has been properly made on the first attempt, and the service has been excellent. On our last visit, the manager was able to save us about $400 on my glasses and sunglasses by submitting one pair to my insurance and using a promotion for the other pair. Would definitely recommend this location, their techs and lab folks are first rate.

Steve Weakley

Horrible experience, youre asked to fill out paperwork only to find out youre signing to give them an extra $30.00 per person for some test that you thought was covered in the exam. Its a con, that test has nothing to do with actual exam. My wife and I both wear glasses and they told us both that we didnt need glasses. Were going back to Wal-Mart for our glasses from now on.

P Ferrin

I agree. The manager I spoke with about two weeks ago (early March 2017), gave me much of his time and knew quite possibly he might not get a sale. He still took the time to be courteous AND helpful. Not all locations are alike and this one has a manager that knows his stuff and is likeable!!

Larry Doty

They provided me with excellent service and the manager really seamed involved in his customers satisfaction

Kimberly Thomas

WORST customer service ever!!!!!! I will never return or give them my money.