Apria Healthcare

9143 Philips Hwy # 280, Jacksonville, FL 32256, USA

Category:	Home Health Care Service
Address:	9143 Philips Hwy # 280, Jacksonville, FL 32256, USA
Phone:	+1 904-363-3200
Rating:	1.3

Location

Photos 10

Reviews 15

Deven Cross

THEY ARE THE WORSE PLACE IVE EVER DELT WITH I would rate them a 0 if it was an option Today is 7/23/15 just left WORSE PLACE EVER. My mother was given the wheelchair in the hospital. Ive been calling for 2 weeks now to get an appointment set up for them to come get it, but no returned phone calls or anything so I decided to take the 45 min drive to take it back in person to the Philipps highway location.. The receptionist was absolutely rude and I told them that they could take it and shove it right up their *** and that this would be the last time any of my family members/friends use any of their equip. So then I called to report the receptionest and to tell a supervisor what had happened when I finally go thru and transferred to the philipps location, I began to explain what happened and she stated there was confusion between their company and another. I stated that sorry but thats not my problem, that someone should have called me. And that they needed to get their s*** together that Ive been ran around the bush the last week and 1/2 because they cant get their stuff together. The. She did the most disrespectful thing any business can do and that was to hang up on a costumer. Wont be long before they go out of business if thats their idea of customer care. They can take it and shove it.. There are plenty of other med equ places around the area.

BraveryUSA

This company has at almost every encounter messed up and dropped the ball one way or another, in dealing with my mothers Oxygen needs. Mind you this is oxygen ... without properly supplied oxygen my mother will be in the hospital or worse. It seems like they view this as if this were some luxury item that really isnt necessary to be supplied. Case in point... my mom is needing extra oxygen tanks because she is running low... I called Friday and was told they will deliver more tanks Saturday. Saturday morning they called my wifes phone (I gave them strict instructions multiple times to only call my wifes phone if I couldnt be reached). They left a message on her phone saying that they dont deliver Saturdays or Sundays... the soonest they will deliver is Monday. I called and the people answering the phone said they wont deliver on the weekends... we have to wait until Monday. BUT they were sorry. Hey, at least they were SORRY. Again, keep in mind, this is oxygen that my Mom NEEDS! This incident was just one of MANY!!! I caution anyone wanting to do business with a company like this!!! They talk a great game, sadly they just dont deliver... especially on the weekends (hey, who needs to breathe on the weekends anyway). If I could give ZERO stars I would.

Mike Sandifer

Unfortunately, the service this office and the company in general provides is nothing short of horrendous. God help you if you call their office and expect to get a convenient appointment or a returned phone call, but they do mercifully allow the option of sitting in their waiting room, hoping to get lucky and have an RT waste your time instructing you how to use CPAP masks that dont work. They give you thirty days to try different masks if the first one provided doesnt work, but youre out of luck if they cant give you an appointment that fits your schedule within that period. Apparently, they dont understand that poor service is often more costly than treating patients right, as Im returning the CPAP machine they sold me. Good riddance. Avoid this company if you hate hassles, apathy, and incompetence in a healthcare provider, especially if youre busy.

Donald Rull

Apria is a horrific company to deal with. They have the most customer unfriendly approach to business. You want to call someone at this location? Call the local number and you will get through to the national call center who cant help you. Even if you are returning a call, back in queue for their massive call center somewhere in North America. You want help with your supplies? Good luck getting through those phone prompts. Youll have won the lottery to get a live person that can actually assist with your problem. Apria has set up set a web of red tape for customers to get through, that Im shocked they can even do business. Apria is a prime example of managed healthcare failing patients.

Sheila Mahoney

I am disabled and rely on my wheelchair to transport on a bus equipped to move me in my chair safely. The tire continues to pop off of the rim. I was told my new chair would arrive today. Not as much as a simple phone call. Ive been on hold for 25 minutes. Please provide me the service that I am paying for! This has been a rental chair for 9 months. Ive paid for this chair once already. What Im supposed to be paying for by renting is CustomerCare. Please help me. I am relying on my wheelchair to ambulated around my home and to my Dr appointments. Disabled and extremely unhappy.

Luke Turner

Called me a few days ago to tell me to pick up my Auto-PAP today. Get there this morning and its not ready. I asked why they didnt call and they said they tried but had the wrong number. So, you had the RIGHT number to call me to pick it up but the WRONG number to call me to tell me it was delayed? I understand things happen and get delayed, but I dispise liars.

Shannon Thornton

OmG.. they left me stranded.. Im totally non weight bearing and going back to Georgia.. all orders were faxed from Shands Jax.. apria called my cell to confirm and process with insurance.. stated they would deliver to my room approx an hour.. 3hours later.. I call.. Cant find me in their system.. cost me another day in the hospital.. very disappointed

Gene Mills

Terrible! The most incompetent company I have ever had the displeasure of doing business with. Unfortunately I can not switch to another medical supply company for 2 more years or sooner if my Cpap unit is not repairable. My wife uses JC Medical and they are terrific, maybe I should give their number to Aprea.

TIMO OLAUGHLIN

There is no customer service! Was supposed to call with info on picking up medical device. Almost ran clock out on six month Medicare requirement. This would have required another visit to doctor. Total lack of customer service.

Shannon Anderson

Dealing with Apria has been a nightmare for the last several months. We have had nothing but problems, all the rumors you hear about them are true. The people are nice but just about everything else is terrible.

Vicki Cox

Horrible service. Rude people. They did not follow through with followup on multiple issues. They are costing me hundreds of dollars in insurance deduction dollars due to their ineptness over year end.

David M. Johnson

Deplorable service. Didnt issue refund when they delivered supplies to my old address, after I had called in to cancel the account prior to delivery. No one could help! Worst service!!

Donna Moore

This is the worst place I have ever had anything to do with. The so called resp. Lady had the worst attitude ever. I recommend choose some where else.

Kelly Licciardi

Worst customer service ever. Thank goodness my husband terminated them. We use Rotech. Better service & they are local.

Stephanie Dorsey

My husband has been waiting since October to get a machine from them. It is now December 10th....