Los Robles Animal Hospital

Reviews 5

HA

Hannah Newman

Since moving to Tallahassee with my dog, I have been using Los Robles Animal Hospital as my secondary vet since his regular vet is in Jacksonville, Florida. I was pleased with the service for the past year, and was impressed with the friendliness of the staff. I did find it suspicious some of the charges i was issued for simple things like ear cleanings for $70, which my primary vet had never done, however, I overlooked these small differences between what I was used to because I trusted the knowledge and experience. However, after moving this past fall semester with my Chocolate Lab, 1 year old, I realized his eating habits were not typical and he was eating slower, smaller amounts, and was not his usual fast eater, he was finishing his meals slowly but surely, this had been occurring for a few days he was home with my parents and for the first week I had brought them up to Tallahassee. I called Los Robles hoping to make an immediate appointment, Richelle who I talked to was very friendly and helpful after I stated for about two weeks or less he had not been eating (poor wording, because he was finishing meals just not in typical behavior) she suggested I just drop my dog off when I could; after getting off the phone I realized that dropping him off was not something I was interested in, because he would be traumatized and I didnt want tests run without my knowledge. I called back and spoke to the most rude and un-proffesional staff member I have ever encountered. I calmly and politely stated that I would not feel comfortable dropping him off and leaving him so they did not need to accommodate for him that day, and I would find another vet because they had no available appointments. She accusingly spoke to me as thought I had no concern for my dogs well being. I was appalled to say the least that a professional woman could speak to a customer this way. As I became defensive about the issue she was increasingly more rude to me as though I had a lack of concern for my dogs well-being and "how dare I" not drop him off to see their vet. I have never been spoken too in such a manner, and it really shook me up to put it at the simplest form. This woman was rude through our entire back and forth conversation even as I explained the circumstances and my bad wording of the problem, stated I was only calling to be polite because I would be taking him to another vet in which i could be with him the entire time, not being a neglectful, abusive, selfish dog owner as she accused me to be. I am still in shock that this employee felt it necessary and acceptable to speak to a customer in such a manner, knowing I am a young student who may be seen as someone not to take seriously is no excuse, being a young woman who is also interning with corporations who highlight customer service and a polite friendly attitude, I can say that this is one of the worst situations Ive ever encountered as a not only a customer, but as someone who is aspiring to be apart of an industry dealing with customers. Needless to say, my dog and I will never under any circumstance be customers of Los Robles Animal Hospital and I will make sure to tell all fellow dog owners in this area of my experience and how belittled I felt. In the same day I took my dog to Tallahassee Regional Animal Hospital to which I was relieved and impressed by the amazing staff, genuine concern for my dog and myself, as well the service from the vets, techs, front staff.. everyone. I will almost be grateful for my horrible experience with Los Robles because I found a better vet for my dog and I.

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Mel Johnson

Los Robles Animal Hospital (All Veterinary Services) has been caring for my Beagle for 8+yrs. He has received exceptional care...(4th Beagle I have owned)...especially when he suffered a serious spinal injury (He is doing great again...exceptional recovery). LRAH, in all aspects of Veterinary Care, has a remarkable and noteworthy professional medical and business operation. Owner, Dr. Melanie Donofro, has assembled and trained a "seamless" Top-Notch Team...of Doctors, Technicians, and Facility Support and Administrative Staff. Always professional...from the care and cleanliness and maintenance of their most welcoming and attractive facility...to the welcoming and accurate Administrative Staff...to the most caring and knowledgeable Technicians and especially the Doctors...who have a noteworthy breadth and depth of standard medical care services and procedures, but also many exceptional optional medical care talents. At all levels, they are precise listeners and answer questions and concerns forthrightly. LRAH can be justifiably proud of their Veterinary Services. Recommended with "5-stars" without any reservations.

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A Private User

I was lucky enough to find this vet when my dog ingested sago palm. I had been looking for a good vet since I had moved and I have never had a better experience than with Dr. Janelle and Dr. Julie. There are few places you can go and have the best experience in every way, especially when dealing with a sick pet, but Los Robles Staff made every part as easy and enjoyable as possible. From the way the staff treated my husband and I, to the way our doctors made our dog feel comfortable before beginning exams, to the patience they showed us in explaining treatment options, there is nothing I can say but these people are what you imagine animal people to be like :-) generous, caring, and warm. Not to mention, after two plasma transfers, 3 close calls, and a dim prognosis, our dog made a FULL recovery. Needless to say, our normally unanimated dog gets very excited when we say any of their names. They even helped us with payment plans. Every doctor there is great and they even offer wholistic treatments if you prefer. Highly recommended.

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amy higgins

Dr. Melanie and her staff are truly wonderful and Ive been fortunate to have them care for 5 of my dogs throughout the years. My dogs are like my children and I worry constantly about their health and how they are being treated. I want a veterinarian who understands that and who feels the same way - thats what I get with Los Robles Animal Hospital. Each of my dogs has endured serious and complicated health issues and Dr. Melanie was thorough and accurate in her diagnosises and always provided us with the best treatment plan. She is kind and compassionate and takes the time to ensure you understand exactly whats going on and what needs or can be done. Its always about whats best for the patient. Ive recently moved to Maine and the most stressful thing about my move has been worrying about finding a veterinarian like Dr. Melanie. Well guess what? There isnt another veterinarian like Dr. Melanie. Shes truly one-of-a-kind.

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Nikki Z

These people were great. We got an appointment within two days of calling. Dr. Linda was a good listener, and handled my cat with care. She even took time to write an analysis and report of my cats condition, and advice for keeping her healthy, with some suggestions for better food than I feed her and where to get it. She prescribed medication and gave it to me at the appointment, and educated me on how to properly dose her. I was holding my breath when settling the bill, and was so relieved at how reasonably priced the services were. We have used another vet in Tallahassee who charged twice as much for the same service. We will stick with Los Robles. Great staff, caring service, no hassles.

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