USF Health Morsani Center for Advanced Healthcare
| Category: | Medical Clinic |
| Address: | 13330 USF Laurel Dr, Tampa, FL 33613, USA |
| Phone: | +1 813-974-2201 |
| Site: | health.usf.edu |
| Rating: | 3.5 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
Location
Photos 1
Reviews 6
CA
Catherine Bare Sanchez
I am very sad to say that my experience with the Morsani center was less than satisfactory. Ive been dealing with fibromyalgia symptoms for many years and now more recently its affecting my career and personal well being. I was told to USF had the best doctors so I enlisted for a 3 month wait to finally see a doctor that could treat me. The day of the appointment I was denied a moment with the doctor directly, and was asked a list of questions pertaining my symptoms all of which checked positive for my condition. Still I was merely written a prescription for an MRI and bloodwork, and rushed out. Paid my doctors copay and left. Its been an entire month since the results have been ready and I have not received a single phone call to follow up. Each time I call I get a run around, and the final answer was that I had to schedule and appointment for the end of the year (6 months) if I wanted to know my results. We are now in July, I dont think thats fair. And if thats not all great, I just got a letter in the mail stating the doctor has quit her job and will be leaving in a few months. Today I received a bill for an additional $112.00 and still no one to ask or speak with. Ive called the records department to see if they are so kind to send me my records so that I can self diagnose, and they still have the audacity to say that I would need to pay.36 cents per page. Im sorry but this is sad and depressing to me.
GR
Greg Kinney
I have never written a medical review and would not have started with this one if I had not just had the worst possible medical service. I am not talking about the doctor or the PA both seemed to be well qualified and I have no complaints. The breakdown to poor patient relations starts and stops with the "office nurse" that one must call to try and reach the doctor or PA when there is a problem. It turns out that I am allergic to the antibiotics I was given when released after septoplasty surgery. i called the office number and the only option was to leave a message for the nurse.Never heard from anyone on this. I went to emergency room where I live which is 60 miles from USF. I have left numerous voice messages for the nurse to call or have the doctor return the call. The nurse just ignores the messages. i need to know what pain medications were used in surgery and the first pain medicine that was sent home to me so my new doctors in Sebring dontt end up giving me again. The severe yeast infection I got from the pain meds is now under control, but I still have a sinus infection since septoplasty. I wont be coming back to this place. They were highly recommended by my chest doctor I will tell him about my experience and Iask him to please find out what pain meds were used so that info can go in my charts.
MA
Mason McMurray
I have had great experiences with USF as my primary care location. All my doctors have been excellent. I had a pretty rough year health-wise and they all have been very supportive. I was a workaholic for years and had put my health on the back burner. I went in for a physical with my PCP at USF and she suggested a healthier lifestyle. Sounds simple, but was definitely a change from past suggestions focusing on medication-based treatment. Since connecting with my team at USF, I have taken up yoga, Pilates, physical therapy, cognitive/behavioral therapy, meditation, accupunture and cupping. These have done a lot for my panic/ptsd, stomach issues and back pain. Im very thankful for my team at USF. Their whole-body approach to health care and the ease of communication using My Chart has helped me a great deal. It is very easy to keep them in the loop and ask for support or referrals. They are always willing the help me with my many questions.(lol) They combine eastern and western medicine in a logical way that delivers clear benefits. I have seen this with many of the medical offices in Florida which has been impressive. I only wish the campus was located closer to my home. 5 stars for each provider and USF as a whole.
TE
teresa wehunt
Lets start with I am a transplant patient and have been having gastro issues. So my Doctor at Tampa Likelink referred me to Dr. Saloumn. First visit was good, saw the doctor , made a follow up for June 11,2014 Then problem with script, got that straighten on my end with absolutely no help from the staff there. Finally got the scrip, took the ten days then gave it 10 days to work., didnt work. I called back and left a message that it did not work still in pain and hurts even worse. Thank god, I had some pain medication another doctor gave me . Waited until Thursday still no return call. In the mail that day I received a note card telling me they bump my follow up appt and to call and reschedule . I did and the first available appt is September 24th. At that point I insisted to speak to a nurse in Dr. Saloums staff. The mes sager told me that Leslie said for me to call patient assistance.. I then ask for the directors name, they by passed that and gave me a patient advocate who was very nice, but not very helpful.. Bottom line is you go to a doctor because your sick, if you cant communicate with the doctor or staff they are useless.. Getting another Doctor., one I can actually make an appt to see.
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Sarah Person
Absolutely the worst doctors office experience I have ever had in my life. The other reviewers are correct - it is impossible to get in touch with your doctor or nurse at Morsani and the messages you leave with the call center dont make it to anyone most of the time, and when they do the nurse *might* call you back. You have to call constantly and stay on top of them to hear results of anything. And I was given wrong info pertaining to my blood test results by a call center person who was incredibly rude, and when I contacted the office manager about it she never even responded to me! Currently on the second time of waiting more than two weeks for blood test results (which the lab on campus told me would be available in 3-5 days from when the blood was drawn and are available electronically at Morsani as soon as the lab gets them)... Theyre just awful Its great to go to an academic health center since theyre most likely up on the most current treatments, etc. but if the office is this inept it defeats the whole purpose. I have absolutely no confidence that my health is in good hands. As soon as I get my results I am promptly taking them to a different doctor and never returning to this fiasco.
MA
Marie Toze
Very disappointing experiences. Despite having doctors under the same USF umbrella, their records systems seem to be separate and dont talk to each other, making it frustrating to have to answer the same questions and fill out the same paperwork. I saw Dr. Mattingly back in mid-December and did a battery of testing for about 3.5 hours. I was released afterward without being told what the next steps were and was too exhausted after the neuro testing for that to cross my mind. A few weeks later when I called, I was told my records would be mailed to me. About 6 weeks later I called since I still hadnt received them and was told I had to fill out a medical records release form to get them mailed to me. 4 weeks after sending those forms in I still havent received my records. Ive not made a decision on the quality of the doctors, but the patient experience from an administrative standpoint is a nightmare.