Buford Family Practice & Urgent Care Center

Reviews 4

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Christina Rauls

I went to this clinic for a year until I couldnt take it anymore. Theres so many things wrong with this place, its unbelievable. Lets see if I can name them all without running out of space. The wait is always over an hour (which I wouldnt mind if I was getting decent care) and youre seen by different people every time you go...you dont ever get to see just one dr or NP. They staff turnaround is incredibly high which is one main reason youre always being seen by different people. Theres just a couple of the staff members that have worked there for over a year. The nurses will not call you back...I cant tell you how many times I left messages and got no response. I ended up calling the appointment line and asking them to get the nurse. My pharmacy tried for a day and half to call them about a medicine for my son but of course, the Drs office didnt respond. This place is all about the money and not the patient care. The dr told me he couldnt prescribe me a medicine during my well check appointment, bc they wouldnt be able to bill for it. So I had to make an appt for the next day just to get a prescription. They give you 2 refills max on your medicine, bc they want you to keep coming to the office so they can bill for it. Most Drs do 6 months, but then again most Drs dont run their clinic like this place. They wont ever call in medicine for you even if its something youve been seen for. I asked them to call me in an antibiotic for something Ive been seen for numerous times.....they refused. I went to the office and asked them to look at my arm quickly so I could get an antibiotic....they refused! I ended up in the hospital with cellulitis and almost lost my arm. That was the last straw. I could go on and on about this place and how unprofessional they are, but Im just going to leave it at this. I honestly wish I could give this place ZERO stars...they dont deserve a one star rating! Youre warned...this place is terrible!!!

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Maria Sanchez

This WAS actually my primary Doctor. But I couldnt take it any longer! They have a beautiful new office closer to the 85. And the ladies there were very nice thats why I gave it 2 stars. The service is definitely a 1 star. As a walk in, theres an expected wait time of about 45 mins. to an hour. And if you have a scheduled appointment wait time is......45 mins to an hour! Whats the point?! So for one appointment I had an ultra sound done and was told it would take about 2 days for results. So, after a week I called to see what was going on. Who ever answered the phone at the time got my results and started reading them to me and then she said "something about a cyst on your kidney...". I said "Uhh, what? Can you elaborate?" She said, "Oh its fine nothing to worry about." I said "So what do I need to do?" She said "Come back in 6 months so we can give you another to make sure it hasnt gotten bigger." So instead I scheduled an appt. to go in for a well check a few weeks later. I scheduled my appt. at 8:15 am, 1 because I had to fast and 2 because I have a life. Well, as usual I waited OVER an hour. Then I finally got triage done, went to the room got my blood drawn and undressed to wait for the GYN to come in. 20 mins., 25, 30, 35 finally after 40 mins I had to go to the restroom so bad because I had been sitting there in my paper gown freezing. So I decided if I get dressed Im not coming back. So thats just what I did. I slowly got dressed and left the room, no one around. So I told the girl that triaged me I was leaving. The worst part is they didnt even give me a courtesy call to see if I was okay or if they should reschedule NOTHING! So if you want to wait for ever and ever go ahead but if youre someone whos time is just as precious as theirs then RUN! They dont care about your time at all!

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Amanda Diggs

Today was my 1st and last visit with Buford family practice .I arrived at 1150am and was told shortly after that the doctors had all left and went to lunch and wouldnt return until 2:15. In my mind that was thought to be a very long lunch break but myself being the very patient person that i am i waited. Finally i was called back and asked what was the reason for my visit , I explained that i hadnt had insurance for a couple years now so it was a few thing I was visiting for , the assistant suggested that i get a physical and that before I leave i should schedule one, and that the doctor would be right with me. 5 minutes later one of the doctors with short blonde hair and long nails came in and asked if i were here for my sinus infection I recited what i told the assistant and response was "that seems to be the case with a lot of people with your insurance" Offended instantly i remained calm as she checked my heart rate and looked in my ears and told me that ears were clogged with ear wax and that was the reason for my drainage, this was after i explained to her that i have sinus issues since childhood and it wasnt because of allergies.And after two hours of waiting i was out of the room within 10 mins. Her statement lead me to believe that she was very unprofessional and prejudice whether or i have peach state insurance, I am a 22 year old African American who working full time and i am also a full time student who at this stage of life can not afford better insurance at this stage in my life and by no means does that mean im abusing the system by her preconceived ideas . I still deserve the same health care just like everyone else. Not only was i offended my needs were not heard out or lead to believe they mattered and for these reasons i will not be returning .

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Chris Gilley

At my first appointment I had blood drawn and sent off to the lab and was informed I would be called once the results came back. Several weeks later when the results were posted on the patient portal, I never received a phone call explaining the results. I called the office and left a message with the nurse, only to never have my phone call returned. I then sent a message via the patient portal that was never acknowledged. I made a second appointment since it was clear that was the only way to talk to anyone. I arrived 10 minutes before my appointment time, waited 30 minutes only to find out the ignorant girls at the front could not figure out how to bill my insurance correctly. I left and instructed them to call me when they figured it out because I was able to call and verify my insurance right there in the office even though they some how couldnt figure it out. After a week goes by, I sent a message via the patient portal letting them know of how fed up I was with the practice. A week later I received a phone call letting me know they got my insurance squared away but at that point, I had vowed to never return to the office. I had my new doctor request my lab results twice, only to never be acknowledged. I called to request the results to be faxed to my new doctor only to be told they could not find me in the system, I began to laugh at the little girl on the phone so she put me on hold. When she came back on the line, she had miraculously found my records so I provided her the with the fax number. The records were never faxed. The office should be shut down by the Georgia Board of Medicine for malpractice.

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