Edgebrook Primary Eye Care

Reviews 6

RA

Randy Mathews

I came to Edgebrook Primary Eye Care (EBPEC) when I learned that my long-time doc (Dr. Kittle) was practicing again here. I had great expectations since I had always thought of Dr Kittle as very thorough and considerate in his practice and recommendations. So now Ive had 4-5 visits over a couple of years and I have to say - Very pleased I have the opportunity to have Dr Kittle again for my eye care . . . but as for the rest of the experience at EBPEC Id have to say that they seem a bit unorganized, and even unknowledgeable depending who you are dealing with and on what day. This is a large practice by my assessment . . . . Ive referred to them as a "Costco of Eye Care" to some people Ive spoken with about my experiences; and Costco not necessarily in the good way, as very good products at great prices. But in that this place is always extremely busy when dozens of employees running about. In the couple of visits Ive had the first visit resulted in being over billed by ~$100 for my visit and contact lenses which after a little work with Sarah was cleared up, but from my own experience and listening to the technicians that actually sell you your glasses/lenses when Ive been WAITING, it seems like they are almost working on commission with a tendency to guide you toward higher cost products and add-ons (can you say "money-maker".) On another visit (I wear rigid gas perm contacts) I returned to have one of the lenses "remarked" (a small "black" dot applied to the edge of one lens) so that they can be differentiated between right/left; a practice that I have always had with my lenses (over 25 yrs.) In my experience the "marking" usually lasted 1-2 yrs before becoming almost too light to see. When I explained to the office staff/receptionist what I wanted she seemed like she had never heard of the process, but she took my lens and moved to the back room to have a discussion about what I wanted with a group of techs that were gathered there; I could see and hear their discussions. Eventually one of the techs indicated that she "knew how to do it" and disappeared with my lens for about 15 minutes. When my lens was returned it had a nice dark "dot", great . . . . not so great, the "dot" was completely gone after one wearing; just one WEARING and no cleaning. This resulted in the need for a follow up visit where my issue (marking" my lens) was handled by the office mgr. Again for whatever reason the marking does not seem to be nearly as "permanent" as I am used too and is disappearing after 5-6 weeks. The office mgr indicated I should get two different colored lenses to differentiate; Ive never had an issue with the "marking" in 25+ years . . . . . . In closing, the only reason Im personally with EBPEC is for Dr Kittle. If I could I would give 5-stars for Dr Kittle and 2-stars for the EBPEC operation.

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JO

John Le

Let me preface this review has nothing to do with the in-office care. I called in and needed a prescription faxed to the pharmacy or myself. The receptionist answered and told me all the technicians were busy and they would give me a call back. Two days later, no call back. So I decided to call them again. This time a technician was available and said she would fax me the prescription. I called back at the end of the day because I still hadnt receive the prescription. The reception answered again and told me they thought I wanted them to fax the prescription to the pharmacy and I told her faxing it to me or the pharmacy would work. She told me she would tell the technician. Another day later, still no prescription. I called back AGAIN the next day to remind them and the receptionist told me the technicians were on break and that they would give me a call back once they were done. This time (to my surprise) I actually received a call back, only to hear that I would have to come in to the office I order to receive my prescription. Why couldnt they have told me that the first time I talked to them? Needless to say, their over-the-phone customer service is horrible. However, I never had a problem with them in-office.

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CO

Corrine Keep

Went to Edgebrook today for an eye exam and had Dr. Hill. First and foremost he completely skipped the contact portion of the exam despite it being part of what will be billed to my insurance. In addition, it was disclosed after the fact that insurance wouldnt cover the contact portion of my exam. The tech who did the pre-exam tried to diagnose me and tell me I didnt need glasses despite the fact he was not at all qualified to do so. Once it came time to pick out frames I was told the frames I selected were sold and I would have to wait 3 weeks. 10 minutes later I was told those frames were available for me. When breaking down the costs to me I was told that the frames were a $120 cost to me, meaning the frames were being sold for $300. I found the same frames online without insurance discount for $125. I feel like Edgebrook has been deceptive and more in the business of making money than caring for patients. Choose a place that doesnt herd people around like cattle.

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AM

Amy Wiegert

We have been patients here for years because we like the doctors. Thats where it ends. Frames are ungodly expensive even with good insurance. We order contacts every year with the price match guarantee. Sounds great except every year we order and at pick up they try and up the price. We then have to haggle to get the price that was agreed to at ordering. They are ordered with one price agreed to by associate at ordering and then at pick up they say they are $20-30 more a box. Their excuse today "they didnt have the authority to price match because they (employee who agreed)werent the manager". What a horrible way to do business. Classic bait and switch! I agree to order based on price and they change it after order. How is this good business? Its NOT! I hope people wake up to this and stop using them. Im sure I can find a good doctor somewhere else.

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JA

Jacqueline Lamb

The workers are very rude not only to me as a parent but also to my son as well. They have zero patients with toddlers with disabilities. They made me feel very much so out of place there considering the insurance I have for my son as if I was less important. The vert first time I got my son prescription done and got them back the glasses were so strong that he was physically ill from wearing them I took them back and the man that helped me told that I was crazy his prescription was not off by that much and I was over exaggerating about how my son had reacted.... I would rate them a negative 10 if I could

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JE

Jessica Irons

In general, I really like my doctor - she is smart, knowledgeable, helpful, etc. The various technicians and people who work the front desk are not. Especially when I call the office, the front desk staff seems to be unaware that they work in an eye care office, dont do a good job of leaving messages for doctors, seem to struggle with basics. I keep coming back, though, because it is a nice office, I like my doctor, and I feel I have had pretty good service. I do wish there were more womens frames to choose from.

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