Woodland Animal Hospital and Pet Lodge

Reviews 4

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Sue Solakian

I have been a customer with 3 cats and 2 dogs since this owner has taken over and since the original owner built the building. I am a lifetime pet owner of various animals. I have had many vets for my pets over my lifetime, always seeking the best for them as I have done for my kids. That being said… I have shared many of the complaints others have posted about excessive testing. It is correct that they seem to go to the extreme when recommending treatment/testing rather than star with basics and add treatment/testing when talking about the emergency staff. I also got phone calls for months telling me to bring my pets in for their shots after they had already been there and gotten their annual shots. It was always a different person calling each time. I wondered if they ever checked previous calls or my pet’s records. There was an issue with me being able to get onto their online prescription store and the person I was talking with wasn’t listening to what I was saying. The person kept repeating the normal instructions when that wasn’t what the issue was at the time. The office manager ended up sorting this out and did a good job. IMO, the emergency staff is where the treatment/testing goes overboard. I have liked several of the usual daytime vets and techs. I am in agreement with many of the comments made by others regarding the excessiveness of the emergency staff. I too have been there at odd hours with no cars in the parking lot and had to wait excessive amounts of time in the exam room for emergency visits. Their regular services, shots, etc. related to annual care seem to be in line with other offices. The office manager/staff is very helpful. Dr. Ann and another female vet, whose name I don’t recall, are very good with pets and talking to you explaining things. Overall, it is good to have an emergency vet to be able to go to, however they could use some work when it comes to diagnosis and treatment options. They do tend to spring right to the high cost extreme unless you insist upon scaling back and beginning with the basics. I would recomment them for vet services. They are knowledgable and caring with your pets. Just beware of the emergency staff and excessive treatment options. Make them explain. Youre paying for it.

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Carol Roberts

Although the facility is very clean and the staff was very good with our dog, we will not return to this vet. I arrived with a sick golden retriever and was made to wait for a very long time (we were there for approximately 3 hours the first night). Once the doctor checked our dog, he left the room and sent his assistant back in with the treatment plan. The cost was over $900 and included many things that I didnt feel necessary. I declined most of what was on the list and just decided on an x-ray and blood work to see if that would give us an idea what was wrong with our fur baby. After another long wait, it was determined that our dog was very constipated and needed fluids and an enema. We were told that she would need to stay overnight. We called to check on her several times the next day but were never given an answer as to when we could pick her up. I knew that I couldnt afford for her to stay another night with the fees quickly mounting. I am a single mother of 4 and we live on a very tight budget. We finally drove back to the clinic and again had to wait over an hour when there seemed to be no one else there. I am certain they would have kept her another night and just added it to the bill even though she was much better and ready to be discharged earlier in the day. I had declined most of the services and extras that they suggested on the first night due to the cost and we still had to pay over $1300 in charges. I will never go back to this facility. I felt very pushed into treatment that was not necessary. We are happy that our sweet Gracie is feeling better but I will be feeling the sting of this bill for a very long time.

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Anastasia Briggs

This place is the best there is in Indy! I cant imagine going anywhere but Woodland Animal Hospital. Dr. Michelle Gray is the BEST vet we could ask for and her staff is incredible! From the moment we walk in the door, Galileo (my 2yo Australian Shepherd) and I feel welcome and like we are a part of a family. The vet tech rarely ever leaves our side and Dr. Gray has spent more time with us than any vet we have ever visited. I always have my questions answered, and if not, Dr. Gray will call and email me until I feel completely comfortable with what is going on. My dog has had some health issues this year, and as any pet parent knows, it can really be scary. Dr. Gray and the staff at Woodland show the same concern as I do for Galileo and they always email and call to check up on my furbaby throughout the entire year! I cant tell you how amazing it feels to go to a place that loves my dog like I love my dog. They show general concern and compassion for Galileo. For instance, I had to take my dog to the Animal ER this year, and the first thing I received the day after the ER scare was a call from Woodland checking in on Galileo! Oh, and the pet lodge is great! Very clean, very warm and inviting, with great big “suites” for your furry friends. The grooming services are superb as well. Galileo always looks and feels like a BILLION bucks after he goes to Woodland Animal Hospital. Thank you, Woodland and Dr. Gray. You have truly shown my dog and I what good veterinary services include and what its like to get care from a team that truly cares about my dog and I. We trust you and we love you guys!

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Rachelle Gianzon

Not for cat lodging. I understand that they might be a good pet clinic and salon but this is not a place for cat lodging. Maybe they think that cats dont need as much attention and care as dogs, as people usually say that cats are independent. I just picked up my cat at noon and he seems famished and thirsty - we had him there for almost 5 days. When I dropped my cat off, they make you fill out paperwork where you can instruct how much food they should feed and if you want to bring your own brand of cat food (which I did because I only feed him natural and healthy cat food). I specifically let them know, and wrote down, that he eats 1/4 cup of food for each morning and nighttime. I portioned out the food to last exactly 4.5 days in a tupperware but when I got it back, only half was taken out. My cat always finishes this amount every time. As for playtime, I called everyday and found out that they only take out the cats once or twice a day for a short time. Theyre in this closet-looking "condo" and only open from 9 to 6. I didnt have a choice at the time as other pet lodge with better features and services were fully booked. If I had to do it again, I would just hire a cat sitter in my neighborhood or someone trustworthy to watch my cat. Never again.

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