Munster Animal Hospital

Reviews 3

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Teresa McCann

On July 28, 2017 it came time for my beloved fur baby to cross the Rainbow Bridge. I had been a client of Munster Animal Hospital with all three of my fur babies for the last few years. I contacted the clinic that morning asking them about bringing my dog in to be euthanized. This is the first time I have ever done this and I did not know what to expect or how it would happen. The receptionist was very understanding and kind towards me and the overall situation. When we arrived, we were taken right back to the room. After some misunderstandings they came and asked if I wanted to stay with my dog. I told them yes. They said ok. A few minutes later they came back in and tried to take him away. I was already upset and did not understand as nobody explained why they were trying to take him away after I told them that I did not want them to (they wanted to put a catheter in and I told them no, I wanted the process to be as gentle as possible – and my dog was still fully there mentally, his back legs had given out). Dr. Wan Hon came in and was immediately defensive. I had never met this vet nor had he ever cared for any of my pets. He was defensive that I did not want a catheter put in. I tried explaining to him that my dog did not like needles and does better with a tourniquet. His defensiveness increased and started arguing about how he knows how to do this procedure. My only concern was my beloved pet. He continued yelling at me while I am upset about the whole thing. I left the room to ask the receptionist to have the other vet do the procedure. When I returned to the room, Dr. Hon is yelling at me to shut the door, he will call the police on me and nobody will do the procedure on my dog and we will have to leave. I did nothing to deserve this nor did my dog. This man has NO business working with pets. He does not have the compassion to work on beloved fur members of families. After yelling at both me and my mom, he leaves the room and continues yelling in the back (and all the clients in the front as well as the staff can hear him). After about 10 minutes he comes in and apologizes saying that he now understands that this is distressing for me (putting the blame for his behavior on me). Thankfully, the other vet, Dr. Foster, came in and did the procedure. Dr. Foster was kinder and I am grateful. However, by now, the last memories that I have with my beloved fur baby is filled with horrific acts by Dr. Wan Hon. The reception staff did everything they could to rectify the situation (especially Angie – which I am overly grateful for). I am leaving this clinic as there is never any guarantee that we will not have Dr. Hon again (the vets rotate and it is a walk in clinic). And I urge everyone to avoid Dr. Hon. He has no business working on beloved fur babies.

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Cristal Lopez

After 12 years of taking my dogs here, I will no longer seek any type of medical attention at this location. I brought my dog in on a Thursday with extreme discomfort and after a $700 vet bill, I had to call the vet on Saturday at 1pm to see if they heard back on any of his labs (I repeat, *I had to call*) for them to tell me the vet that saw him is out until Tuesday and hell call me then. So heres my dog suffering and Im told Im not going to hear anything or get any type of relief for him for another 3 days. After expressing how wrong this is and asking for ANY doctor to talk to me, they said a doctor will call before they close at 5. By 4 oclock I had to call (yes, *I* had to call them) and finally a doctor read off a sheet that the cytology is inconclusive and I may want to come in when the doctor that saw him is back on Tuesday for further tests. At this point I made my decision to NEVER return and asked for all his records to be emailed to me before they close so I can seek medical attention elsewhere. I had an appointment made at another clinic for Sunday at 2 pm, but Saturday night my dog started to vomit and bloody diarrhea. Let me remind you, Munster Animal Hospital has yet to give me all his labs from Thursday that I paid $700. My dog has been taken to the emergency vet and all these tests were repeated (at this point all I wanted is answers because his condition was rapidly getting worse) and he is now being treated with fluids and his pain is being managed. Munster Animal Hospital made me pay $700 for NOTHING. They did NOTHING. And wanted me to wait until Tuesday after paying a ridiculous $700 for doing NOTHING to help my dog. This is the very first negative review I have ever left anywhere but what happened was wrong on so many levels. I fully understand now that this facility looks at pets with dollar signs in their eyes. The experience has been callous and impersonal ever since they moved to the larger facility. NEVER again will I return and I will be sure to tell every pet owner in the area of this horrible experience. You have lost a 12 year customer, Munster Animal Hospital.

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Goran Vrcel

Im basing this on my experience only. My cat Rogi went in for a regular yearly checkup. Since hes a strong cat, the vet had to sedate him. During his deep sleep, his nails were clipped, but clipped too much. Today, Rogi is having a hard time walking on his hind legs and cannot jump. He keeps falling even after one day since his visit. During his sleep, ointment was placed into his eyes. Today, his right eye looks injured and he can hardly keep it fully open. This worries me the most. Also, they checked his teeth and said he needs dental work. Good to know. However, Rogi would not eat today. He kept trying, but every time he got food into his mouth, he didnt seem to want to eat it. He kept smelling his food but walking away from it. Also, the last time they had to sedate Rogi, they put him into a box (that released some gas) and he fell asleep shortly. This time he got over four shots. I dont get it. What for? Their form has no legal explanation or footnotes for any administered shot. This should be changed by including such information in footnotes or on a reference page that should be attached to the receipt. We should ALWAYS question what chemicals go into our pets, and everything should be referenced or explained in footnotes. This will only change if we demand it. The point of all this: After this experience (even if my assessment is not 100% accurate) I no longer trust this hospital and I will never use their services again. Id rather pay a lot of money for the hospital I trust than for the one I dont. Trust has a lot to do with business, whether a business is doing something right or not. When you take your pet here, ask whats necessary, and if weary, ask if there are other options. If your pet becomes wild when scared, like my cat, then ask to have your pet sedated...This is where I stop trusting them. Id like to be in the room with the vet... at least with with a vet at this hospital... Cheers.