|Address:||4800 Mills Civic Pkwy #110, West Des Moines, IA 50265, USA|
|Working:||7AM–6PM 7AM–6PM 7AM–6PM 7AM–5PM 7AM–5PM 8AM–12PM Closed|
I had surgery scheduled for my pup at Animal Doctors for close to two weeks. Her surgery date is in a few days. My dog has a busted ligament in her back leg, and due to her being a larger breed, she is in a lot of pain, and there is a great risk that her other ligament will blow . We get a call today, three days before her 3000$ surgery, for the receptionist to tell us that they are not equipped to do the surgery and that I need to go elsewhere. She seemed like she couldnt care less and she didnt seem to understand why I was so outraged. We have been waiting for two weeks; they told me this is the surgery they needed to do two weeks ago... How were they not aware they werent equipped to do it then? Now my dog has to withstand pain for however long it takes us to get an appointment at a fancy specialist. Which will likely be a couple more weeks. Which maximizes the chance of my dog needing another 3000$ surgery on her other leg. Meanwhile my husband and I are struggling to live. Other than that, when I took her in previously to get her leg checked out, I was given very minimal information and the doctor never graced me with his prescence to give me the info. A nurse gave me the info and she wasnt aware of what type of drug was given to my dog to counter the sedative. Very unsatisfied and digusted with this place. They dont think things through. Or they do and they just dont give a damn. UPDATE: The receptionist called the specialist for me and made an appointment. I felt this was their duty in the first place after they hastily canceled surgery but am really happy they made the effort to fix the mistake.
I was very disappointed with my entire visit. My cat decided to urinate on himself as I put him in his crate. He had never done this before. Had no choice but to go so I wouldnt be late. To say the least he smelled very bad! When I got to clinic the check in was sooo sloow. 12 minutes later I got to check in. A man had brought his dog in 30 early, so he got my appt. I voiced that I hope I go before him since I was on time for my scheduled appt with a smelly cat. No they took him first. I had asked the receptionist if they groomed she said yes. She would check to see if they could bath my cat. No they couldnt. 40 min into visit i see the vet. He mentioned that my cat did smell and would see if they could clean him up. Nope, they just sprayed smelly stuff on cat and that was it. When leaving I tried to make appt for grooming next morning, no they couldnt see him. So I needed shampoo to try and bath him at home. $10 bottle for 1 time use. I asked if they just had some sample because I dont bath him and no they didnt have any. THis was the most unhelpful disorganized vet I have ever been to. To say the least I will NOT go back. No one care less about the issues.,
A Private User
This is by far one of the best veterinary establishments Ive ever been to (and my 3 cats enthusiastically concur!) Dr. Sanders is extremely knowledgeable, detail-oriented, thoughtful, and compassionate, qualities that have translated to excellent care for my feline family members over the years. I have never been made to feel ridiculous or irrational about concerns regarding my pets health, and Dr. Sanders is always available to address my questions thoroughly. His diagnostic style is comprehensive without indulging in a lot of unnecessary and expensive procedures, which I sincerely appreciate. The support staff at Animal Doctors are also fantastic--courteous and efficient. They even ask after my parents cats and dog when I come in for appointments. Seriously, I cant say enough good things about this place. Its hands down the best care for your furry companions!
Dr. Lloyd is an incredible vet! She takes the time to teach me about the care she is providing for my cat with great detail and is sure to demonstrate an incredible amount of love to her along the way. The entire staff is respectful, welcoming, and efficient. I completely trust the decisions made by Dr. Lloyd and her team and would recommend any pet parent to visit this clinic!
Anyone who loves their pet in the Des Moines area should consider bringing them here. Dr Lloyd was outstandingly knowledgeable and caring. She followed up with me a few days and a few weeks after our initial appointment to check on our pup, took her time in our appointment to cover everything, gave us tons of resources, and acknowledged our concerns.
I am very grateful for the care and support that my dog and I have received from Dr. Sanders and Dr. Lloyd at Animal Doctors. They helped me find solutions for behavioral issues for my dog. Their kindness, attention, and compassion for our situation was outstanding. I would highly recommend the veterinarians and staff at Animal Doctors.
Decent vet... Convinient, clean and personable. We left them because they kept providing expensive bandaids to my dogs complex issues. I am not going to fault them for never actually coming to a solution for my high-maintenance dog. Recommend this vet for anyone in the area. They are smart people that work here.
Dr. Lloyd is the greatest vet Ive ever had! She is so caring and passionate about animals. She takes the time to really evaluate your animals, their illnesses, and gets to know them. She follows up days later and takes the time to explain whats going on to me. Thank you!
Love love love this group! I feel their care for my pets, and get sound educated advise. Cannot recommend it enough!
Great doctors at this clinic! Very caring and compassionate.
very friendly and helpful with our small pet