Category: | Medical Center |
Address: | 299 Kings Daughters Dr, Frankfort, KY 40601, USA |
Phone: | +1 502-875-5240 |
Site: | frankfortregional.com |
Rating: | 2.8 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
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Pam Marshall
There is not enough space to relate all my experiences. One visit I was told by the ER doctor that I had a condition that could not be treated there. I was told that I needed to be transported to Lexington. I couldnt go that night but was assured if I went the next day they would transport me. When I went back in the morning, I was ridiculed and told there was nothing wrong with me. Furthermore I was told the only way I was getting to Lexington was if I found a way. I did find transportation and spent several days in intensive care. I had knee replacement surgery a few years ago and was given too much medicine in recovery. I began to turn blue and if my friend had not noticed, I would not be on this Earth today. I went to the E.R. last night in mind-numbing pain. I explained that I hadnt eaten in a couple of days. I explained that I couldnt keep anything down because of the pain. I was literally hysterical in pain. I was given two pills and sent home. I vomited for 10 minutes. A few hours later I began vomiting again. I am terrified of your hospital now. It is frightening to know that I left your hospital in worse shape than when I arrived. It is also frightening to know that I must now travel to Lexington to receive adequate care. I have high blood pressure and that visit was absolutely terrifying. It could have led to a much more serious condition. BTW I have not left my bed since then and there is nowhere to go for help. My doctor is unavailable and I am in too much pain to look elsewhere.
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Alexia Victory
Horrid, its freezing. When I threw up the doctor yelled at me. I screamed for help, yet no one but a single nurse came. She tried to help me the best she could. She gave me some blankets and tried to wash my face. I was unknowingly thrashing and bleeding internally at the time. The doctors thought I was a druggie looking for some pills. A different hospital found out I was dying from internal bleeding and needed emergency surgery on the spot. This hospital was pushing me out the door in a wheelchair because..."They could not find anything wrong." When thankfully my family came as they pushed me out and got me to a different hospital.The female doctor screamed at me for vomiting and crying. The other nurses ignored me and my screams. I was left in a cold dark room with a thin sheet alone for 3 hours. I was left alone to dye. 3 hours no one checked on me nor my dying cries. 3 hours with no food,water, or help to the bathroom. I found out later they needed to make sure my insurance would pay so thats what took three hours. The one kind nurse was the only one who bothered to ask if I had any family and she called them. A Hospital in IL. St.Marys found out the problem within the hour and got me prepped for emergency surgery that night. And feed me and gave me blankets and a warm room to recover in. With a call light if I needed help or anything. And thankfully because of them I am still alive. Frankfort Regional Medical Center would have sent me to my grave. Do not go! Treatment is inhuman.
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T Knowles
First impression is everything. The front desk administrative assistant did not give a great first impression. As soon as I approached the front desk with a smile and a "Hi, I am here for an appointment." I expected a kind reply with further instruction on the next step since it is my first time visiting this hospital per a recommendation from my PCP. Well, the first reply is, "Do you have an order?" Unbeknownst to me, I have no clue what an "order" is since shes speaking in hospital language. My PCP did not explain to me that I needed to bring an "order" nor specific documentation to this follow up appointment. The young blond admin. Immediately replied in a frustrated tone and a huff & puff that threw me for a loop. Also, if an “order” is so important, when I pre-registered over the phone with hospital staff that called me from Nashville, THEY SHOULD HAVE TOLD ME THAT I NEED TO BRING AN “order” to my appointment. The gentleman on the phone did not mention it whatsoever. My first time hearing of an "order" was when I walked into the hospital for my appointment. My appointment went well with the nice staff upstairs and trumped the rude admin. downstairs. Again, first impression is everything and the young administrative assistant, blond in early 30’s totally ruined my first impression of this fine establishment with a stinky attitude towards me and other patients who also did not have an “order.” Maybe the hospital can “order” another front desk person with a better attitude.
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Rebecca Vandenberg
I was in a car accident broke my back.. the nurses took 2 hours to get anything for the pain... TRUST ME... i was in PAIN.. i went through an xray before i got anything when i got back and my nurse turns and looks at me and say you are actually in pain.. like seriously i was crying because of the pain how they got the license is beyond me and this is embarrassing but its reality with a broken back.. i was not allowed to get up so i had to pee.. they put me on a bed pan and left me i was on it for more than 5 minutes waiting i even called thr nurses station they said they would send someone waited another 5 minutes my mom a cna took care of it considering i was sitting urine for 10 minutes waiting for someone to get me off not to mention the pain i was in... i finally get into a room where i was admitted and nothing changed when i had to use the restroom i was left on it for over 5 minutes!! I am beyond pissed off at that hospital i would rather drive 30 minutes to an hour to get better help!! I was an mha at eastern state... my patients i escorted to uk hospital were treated better than i was when they would attack the staff!!!
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Sheena Eckley
I took my son to the Emergency Room following a dirt bike accident. X-rays were done and the ER physician told my son that his knee was not fractured and sent him on his way. After a visit to an orthopedic surgeon, he found out that he had not one, but two fractures. Yesterday, after dislocating her knee at school, my daughter was taken by ambulance to the ER. Her knee was x-rayed by a tech who was either a student or a new technician. She shifted my daughter around to the point where her knee almost dislocated again. When the ER doctor came in to speak with my daughter, he was aloof. My daughter asked for pain medication and the doctor said that she could take Ibuprofen and refused to prescribe anything else. She was put in a knee brace that didnt fit and slid down with every step she took. I asked for school and work notes and was told by the nurse that those would be provided by the doctor. After waiting quite a while to be released, we left the hospital and realized that we did not have either. The nurses that interacted with her were wonderful; however, the ER visit as a whole did not sit well with me.