Mercy Health - West Hospital

Reviews 9

KE

Kenneth Eads

Where to begin? My wife delivered a beautiful, healthy baby girl. After 48 hours Dr. Recommends baby stay till morning but mom can be discharged. Moms seventh baby birth. She is having severe cramping, from postpardom abdominal pains. She was given a discharge pamphlet of medication she would be receiving, looked it over was content her pain would be taken care of. She signed discharge papers. She of course staying in hospital with our daughter she asks me to get medication for her pain . I ask about the prescription, and was told she was not getting a prescription that she didnt need it. So now she is in pain, discharged and told to take ibuprofen, which she was clearly told not to take because she is on a blood thinner and she is not supposed to take. I have tried calling a supervisor, clearly ignored and getting run around. The fact is she was misinformed and she signed discharge papers thinking her pain would be under control, now she is uncomfortable, stressed, few days before Christmas and a nurse lets us know she personally seen the prescription in her name. There is a different doctor on call everyday. No one knows what last one did. One Dr prescribed meds, one took away, another represcribed, then nurse brings in only to be called back out. Very confusing. The 2 stars are for nurses

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Emerald Skirvin

I have never posted on a place like this before or given anything any stars before but I thought I needed to give my two cents since Ive been here so often. have had several surgeries done here and it has been the best hospital experience I have ever had. I am very sick and living in a nursing home currently but before then I was living on my own and dealing with chronic illnesses and needing surgeries every few months. When I found doctors that worked out of Mercy West I was a little apprehensive because Ive had such bad experiences with hospitals before. but once I got there I felt so much peace from the staff and the nurses and of course the doctors. They were so kind with their words and how they care for me before, during, and after every single surgery. I even had some of the same staff members for some of the surgeries and they remembered me and some of the stories I told and I thought that was so nice that someone would pay that much attention to something I was just making small talk about before I went into surgery. I would highly recommend this hospital if you need to go into surgery or have a test or procedure done.

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Agnabel Jimenez

I deliver my baby boy at Mercy West Hospital on October 7th. From the moment I got there I felt welcomed. The front desk girl was pleasant and warm. Another one came to the lobby to get me and showed me to my room, she was very nice and professional and had a big smile. The room was spacious, super clean. I have no words to describe the care I received by the Nurses Team. Best ones that I have experienced. All with great knowledge, experienced and professionalism, all made me feel at home, kept me distracted and informed by talking to me and explaining what were they doing at all times. I just love them and have to mentioned Nicole, Carrie, Robin the Lactation educator. Jennifer the team manager. Kent the Nurse practitioner anesthesiologist was super cool and great expertise and compassion. Then there was Dr. Rahe my OBGYN from Seven Hills women center. That team of Doctors is awesome. Everything from the Doctors, the nurses, the facility, the kitchen staff and cleaning staff were superb.

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Tee Edwards

Great hospital best hospital I ever went to my first time admitted there February 13th until February 17 2017 for heart failure Im glad I was taken to this hospital because I usually go to uc or good Samaritan but since I only lived in college hill the paramedics told me since I couldnt breathe they was taking me somewhere close Im glad they did because uc or good Samaritan didnt never find out what was wrong with me it was always a in and out thing now Mercy health took there time I was a first time patient and they found the problem with me wow awesome team of doctors and nurses I have nothing but love for this hospital I have to have heart surgery on my heart valve soon im pretty sure even tho Im scared I think I will be in good hands and they will take care of me!!! Update coming soon

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noah annichenni

Im using my fiancés phone as mine is dead. I delivered my daughter here June 22nd 2016. She was late and I was induced. BEST experience EVER. The nurses were super amazing , I loved my doctor (Dr.Raeh) and the nurse who helped deliver Ella (Abby) all the nurses were super nice and helpful, my birth was very easy and had no complications! I am pregnant again and due with my son November 11th and I can honestly say I am so excited to deliver here again! Even the cafeteria staff was lovely when bringing my food! I love all the security they have in tact in order to make sure the babies stay safe! The delivery and recovery rooms were huge and very clean ! My fiancé had a couch that turned into a bed in both the delivery and recovery rooms. Very happy with my experience

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Karen Foster

Keep in mind that I am a retired nurse and am looking each time Im there for any flaws. It just happens that way since I have knowledge about how a patient SHOULD be cared for. Ive been very satisfied with the treatment and care given to me each time I was there. My scary time with a suspicious mammogram was very personal and thorough. I felt that they knew what they were doing and what to look for while giving me a feeling of caring. They had no idea that I was ever a nurse. My husband has always been treated with kindness and respect and given the best care possible. I think that this hospital is one of the best. Therefore, 5 stars.

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Anna C

Great experience there, but their billing dept is HORRIBLE!!! I had one missed payment that I paid immediately after I realized it. Then they stopped sending statements in the mail so I had to login to my account and pay, and now I am with collections! Plus, the total they gave collections is more than I owe so I had to get all of my payments in order to prove I owe $600.00 less than what collections is saying I owe!! I am a very responsible person when it comes to my bills. I made one little mistake and fixed it with no issues. Never again will I recommend ANYONE to a Mercy Hospital again!

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Daidalos Falvius

I do not believe in telling someone they should or should not go here or there. Its up to them to make that decision for themselves. All we can do is share the information/warning with them. So instead of saying "dont go here, or dont go there." I will simply say this. Veterans, who serve their nation should be treated with more respect, dignity, and consideration, than this place ever afforded this Gulf War Veteran. Lets just say that based upon my experience. After having been a patient for several years. If this Veteran could hed give them less than one star. And leave it at that.

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Aaron Bronson

My girlfriend visited the ER tonight. She was seen abruptly so that was good. She was having stomach pains so they drew blood and ran urine tests. I waited in the lobby for about an hour and a half then went back to her room. I walk in and the first thing i notice is a trail of dryed blood down her arm coming from the IV. There was also blood from the IV on floor in a dryed pool. She called the nurse and it took 15mins for someone to come check on her. Unacceptable. What if she was dying? They didnt even have her hooked up to a heart monitor machine. This ER should be low on your list.

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