Vets First Choice

Reviews 8

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Linda Gross

In March I ordered a medication late on a Friday that needs refrigeration. I advised that I am running out so can they ship it out that day. It is supposed to be shipped packed in ice, overnight delivery for which I paid extra. They confirmed they would ship it out that day. By Tuesday, I still did not get it so I called. Turns out that it could not be shipped on Friday because it was too late and they do not ship on weekends so it did not go out until Monday. I was upset as I was told it would go out Friday. I was advised next time call on any other day but Friday. I called in an order for Rx cat food and the same medication, refrigerated overnight delivery at 9:30 am last Thursday. I explained it must go out that day so I can have it Friday. I only had 1 1/2 days of meds left. I was told absolutely. By 11 am Monday I did not have the medication so I called Foster and Smith and ordered the medication. I called vets first choice and got a rude customer service rep. She was unable to trace the shipment as to where it was in their system, or even whether it was even shipped. I told her to cancel the order and that I ordered the meds through another vender. She said if she finds it did not go out yet she will cancel it. I told her this was the second time this has happened and this is the last order at least for this med. I was lied to twice. That was 11:30 am Monday. Today,Tuesday, at 9:30 AM, less than 24 hrs after my order was called to Foster and Smith my order came as well as the peanuts I ordered. Its too bad they do not carry all the meds I need or Rx food. They are a good company.

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Gayle LoganSilva

I ordered medication that my dog requires to stay in remission. She has an auto-immune disorder. I never received the order and had to run to the vet to buy it. I requested a refund (30 days later) and you investigated. Your investigation revealed that I indeed never received the medication. During the period between my paying for the medication and requesting a refund the bank card linked to my account was compromised and I had to cancel the card and request a new one. I was assured by Andrea that I would receive a refund check. Instead of a check I received an email from Andrea that a credit had been issued to my card. For obvious reasons it was never posted to my bank account. To make matters worse I received a snippy email from Andrea. See her email below: Hi Gayle, I appreciate your patience while we worked to resolve this issue for you. My shipping manager has reviewed your case and authorized a refund of your order for the lost package. I have submitted the refund request. As the credit card used is no longer valid, a check for $70.80 will be mailed to you AND TODAY: Hello! Thank you for contacting Vets First Choice! I apologize for the confusion. The $70.80 did get refunded back into your bank account although your card is no longer linked. As long as the account is still open, that credit will added. I hope this helps! Please let me know if there is anything else that I can do for you! Andrea ***Please notice all the angry exclamation points. Customer Service gets a zero but there was not a no stars choice,

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Darci Tucker

At my vets suggestion, I called and ordered Sentinel for my dogs. When asked if I wanted a 6 month or 12 month supply, I asked for 12 months. 12 days later the package still hadnt arrived. When I called to check on it, I was told that my vet had declined the 12 month supply because my dogs are due for heartworm testing in July, and my vet had put the 6 month supply into my shopping cart instead. Rather than send me the 6 month supply, Vets First Choice CANCELLED the order, and didnt even bother to let me know. My dogs are now overdue for their medication. I ordered the 6 month supply and asked if it could be expedited under the circumstances. I was told that Id have to pay extra for expedited delivery, despite the fact that they messed up by canceling my order instead of calling to let me know there was a problem. Not happy. When a company makes a mistake, they should own up to it and fix it.

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Bryan Smith

Not a very positive experience overall. This company acts as a vendor for my vet, but all communication is under my vets name. Finding what I needed was easy enough. Placing the order was not bad. BUT, my order was cancelled for some unknown reason. I contacted my vet to find out what was happening, but they could not give me any info. In the meantime, I kept receiving multiple emails from the company (using my vets email address) telling me to complete an order that was not there and telling me there were items in my cart that were not there. After repeated calls and a trip to my vet, they got in touch with the company and corrected the problem. I finally received a call from the compsny telling me to complete the order and enter my payment info again. I will not be using this so-called convenience again.

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Lauren Vitello

We have been taking our dog to Warren Animal Hospital from day 1. The vets always take their time with us and always are very warm and informative. They also offer convenient hours for those of us who work the typical 9-5 schedule. We did try a different vet only because it was conveniently around the corner. We quickly regretted that decision after being guilted into buying an abundance of medication that didnt even work. We quickly learned our lesson and went back to Warren Animal Hospital. Their prices are fair and they dont try to upsell unnecessary medication.

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Meghan M

Worse than snail mail. There were no hold-ups with Rxs. No holidays to explain for the delay. If my package does in fact get delivered tomorrow evening, it will have taken ELEVEN DAYS. Meanwhile, my dog has now missed 2 days of flea/tick and heart worm prevention. June 6 - Received Order Confirmation email June 8 - Received Shipping Confirmation email / “Shipment information sent to FedEx” >> Why does it take FIVE DAYS to be dropped off at FedEx??? << June 13 - “Arrived at FedEx location / Departed FedEx location” June 17 - Scheduled delivery “by end of day"

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Terrin Renner

Had a very good experience dealing with VIP Pet care. They micro chipped my pup along with running test for heartworm, etc. The results came back fast, faster then I expected. The vet and assistance were very friendly as well. They also recommended buying Sentinel for my dog since it wasnt as expensive as what I was originally going to purchase through a different company. There prices are right and the staff is great. Thank you for a good experience I will most definitely be back with my pup.

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Payam Hass

stay away from them. we ordered wrong over the counter med by mistake. Called them and asked how to return it. We were instructed to return the product to the facility. After a week have not received any refund. Called them and they said the box was damaged. They sent me a photo, but that box was not even ours!!! I have my own pic and going to sent to my bank and ask them to close out this case. $90 is not worth it to jeopardize your credibility, IF you have any!!!!!!

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