Countryside Veterinary Clinic

Reviews 6

JE

Jennifer Cohen

I took my dog here get spayed and boarded while we went on our honeymoon. Unfortunately, the surgery was botched and my tiny pup ended up with a scar that covered her entire stomach when it only should have been a small incision. My puppy also formed mange which the vets at Countryside misdiagnosed and treated her with incorrect medication. When she was not getting any better, after they changed her medication twice, I sent a photo of her fur and skin to another vet who asked me to bring her in that day for testing. They did a "scrape" test of her skin and it came back positive for mange. Countryside said that they did this test and it was negative which concerns me that they are not diagnosing their animals correctly. After we took our pup to the new vet she was quickly healed and we have had no problems. Beware of Countryside-- they dont seem to know what they are talking about and they are extremely rude when they are put in a difficult situation where they might be at fault. Needless to say I called Countryside to complain about our experience and once the head doctor did not want to talk to me anymore she got an attitude with me and hung up on me. It was very unprofessional. Countryside refused to refund any of our spay/boarding fees, or fees we paid for brining her in for the mange that was misdiagnosed. They did say they would post some of the money to our account for further visits. I declined that offer because I felt it was unacceptable the way they ran their business -- and the fact that my dog had been suffering from an illness that could have been cured easily , but Countryside misdiagnosed. ***** In response to the comment by Lida. You are obviously a presumptuous fool. If the skin test was so difficult to diagnose then why did it only take 10 minutes for another vet to get a positive reading? Also, we were blessed that our honeymoon was paid for by family (not that that is any of your business) and I would pay any amount of money to make sure my dog has had the proper care- which we did not feel was provided at Countryside. End of story. That is my honest opinion and experience and you will have to deal with it. It is funny that one bad review gets posted and people immediately get defensive and attack. Im sure if you had a bad experience with something you would want to voice your situation as well. By the way only the crazies type in caps!*****

---

JE

Jennifer McGreevy

I rushed my dog to the Emergency Animal Hospital of Ellicott City on the weekend, where he was diagnosed with a likely back injury. After two days of Rimidyl, my dogs pain progressively got worse to the point where he was in excruciating pain. My own vet referred me to Chesapeake Vet Surgical Center, and they said they couldnt get my dog in for two weeks unless I went through their ER (paying another $500). The only other option my vet offered was a place in Bowie which didnt answer the phone. I had heard about Countryside from my neighbors, so I called and they got me in the very same day. I saw Dr. Watson, an incredible veterinarian. She gave my dog a steroid shot, which immediately and completely relieved the horrible pain he was in, and she explained that Rimidyl isnt a very effective pain killer for dogs with back injuries. She put him on a three week course of steroids, along with pepsid to prevent a stomach ulcer. She even called after I had left a message the next day to let her know that the steroid shot helped, and she reminded me to give my dog the pepsid (she really cares). I am SO blown away by this vet clinic and by Dr. Watson. I am going to switch vets and take my dogs to Countryside from now on.

---

JO

John Vo

We saw Dr. Burgess. It was the worst experience we have ever had with a vet professional. Weve seen many vets. Our dog had a large tumor on his rear leg. Dr. Burgess made immediate and unscientific assumptions and gave the professional option to amputate my dog. What I mean by unscientific, she didnt even take a biopsy or gather xrays or do anything but look at our dog and feel around. Her tone was also very degrading, "How could you let it get this bad" or "I cant believe other doctors said this isnt bad." In fact, we saw Dr. Watson less than one year before visiting Dr. Burgess and she thought our pet could be a candidate for debulking. The best part of that advice was that she actually did a biopsy and made that medical advice AFTER collecting scientific data. In conclusion, we took our dog to Dr. Falon up in Falls Rd Animal Hospital. He successfully removed the tumor. The advice was that it was low risk, just like Dr. Watsons advice. Also just like two other practicing vets in the area. Bottom line, we will NEVER come back based on Dr. Burgess unprofessional, unscientific and painfully uncomfortable bedside manner.

---

TO

Tony Gochal

Elvis, the Scottie, has gone to Countryside for 10+ years. He visits for annual checkups, an occasional medical issue and to be boarded. On every visit he is met by a smiling and friendly reception staff. They make him feel welcome because you know how concerned our pets are about visiting "The Vet". During his visit for a checkup or medical issue, Elvis is always treated with the utmost care and the same friendly approach. Whatever is happening, receiving shots, inspecting his teeth, etc., the vet and the assistants always make him feel at ease. We especially like Dr. Soverns. She has a very good manner with him. She is also very knowledgeable on Scotties and always takes a special interest in Elvis. If he could talk, he would say - "shes the best". And for boarding, be it an overnight or several nights, the boarding staff takes extra good care of him. When we pick him up, he always seems to be in good spirits and good health. We trust Elvis in their care. So overall we are very pleased with the care and service Elvis receives at Countryside Vet and to echo him - it is the best!!!

---

A

A Private User

I started taking my two dogs, a Yorkie and Weimariner, to Countryside about 18 months ago. I was having my puppy spade, and I went to Petsmarts vet. I understand that they do charge a bit more, but when I given a $500 + bid to do spade my pup, I looked elsewhere. I believe it was close to $200 less there. The customer service is excellent at the desk as is their Vet’s “bedside manner.” It cracks me up when we receive birthday wishes for our pets the month of their birthday. Pets are part of the family, and they know it. Additionally, they have very affordable kenneling services that are about $25 a day. I have gone away for holidays, and I did not worry. Keep in mind; I don’t think they give the same service as certain kennels: I know they take them out several times a day, but I don’t think that there is an extensive play time with other animals. I hope this helps! I always give 4 stars because there is always room for improvement.

---

HO

Hope Ayers

Ive been trusting these wonderful people with my babies for many years. First with my Phoebe who passed away in 2012 at 15 yrs of age. And now with my Lizzy who is 7. Dr. Kimberly Webster is our primary doctor. We adore her! Not only is she an excellent doctor who is knowledgeable and has excellent bedside manner, but just as important she genuinely cares about her patients. I tend to be a worried mom who needs lots of reassurance. She always gives me as much time as I need. She truly goes above and beyond. The same is true for all the doctors at Countryside. Its such a relief knowing that we are in the hands of a whole practice of top notch veterinary professionals. I cant end this without a very special thank you to all the wonderful staff at Countryside. From the time we walk in the door until the time we leave we always receive the best of care from everyone. Thank you for all you do. Im forever grateful.

---

---