New Market Animal Hospital

Reviews 3

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Cynthia Lewis

I took my dog, Pixie, to New Market Animal Hospital probably 8 or 10 times. At first I was fairly happy with them, when treating Pixie for her hip pain from arthritis; the only negative was inexplicably long wait times. But after having had several VERY bad experiences there in recent months, I have now switched to another animal hospital, in Frederick. The worst problems: * Once we showed up for our appointment and an unfamiliar vet came into the treatment room when we were expecting to see Dr. Chand as usual. He was clearly not up to speed on Pixies medical history, even when referring to her file. I asked to see Dr. Chand and was told he wasnt there. The practice manager was apologetic. We left without seeing a vet that time. I was not happy with having to waste time driving from Frederick for no reason, but I decided to give them another chance. * When Pixie developed inexplicable weight loss despite eating well, I didnt feel like Dr. Chand was taking this issue seriously enough. He focused on things that were not life-threatening and shouldnt have been a priority, like her very slightly hypothyroid test results, or her mild diarrhea that she happened to have one day when we went in. I felt like I continually had to remind him that her weight loss was the #1 priority. The last time I talked to Dr. Chand, his plan was to take the new meds he had prescribed, "wait a month" and see how she was. But if she had kept losing weight, SHE WOULD HAVE BEEN DEAD IN A MONTH. His plan was especially odd given the fact that he stated that ulcers could not be the sole reason for her weight loss. * Dr. Chand was very difficult to get by phone for explanations. He apparently just expected me to come pick up meds and give them to Pixie without talking to him. Some of the med labels did not include important directions, such as with/without food, or 2 hours away from other meds. I only found these things out from searching online. The first medication Pixie was given was antibiotics for a supposed Clostridium infection. But later her test results came back negative, so why was I not told to discontinue the antibiotics? The last time I went there, I picked up FOUR new meds. Two of those meds were for ulcers, which it was later determined by ultrasound Pixie did not have. I question giving a dog FOUR new meds all at once. If she has a reaction, we wouldnt know what was causing it. Instead, I started her on one at a time. She did not react well to one of the ulcer meds; it caused vomiting. * Since switching vets, I had to pay AGAIN to have x-rays taken because the ones from New Market were unacceptable. I had wondered at the time Dr. Chand reviewed them with me why a big part of the lungs was not imaged. I dont know whether the staff who took them was incompetent, they dont have sufficient equipment, or what. * After doing my own research, I found that the fecal test that was done at New Market that supposedly diagnosed Pixie with ulcers was the kind that has a VERY HIGH false positive rate for dogs who eat raw food. Pixie eats raw food, and that was not only in her records, but the vet techs generally ask each time what shes been eating. I resent paying $68 for that SINGLE test alone, which was worse than useless for her. * Speaking of which, I am still paying, and will be paying for months, for her substandard care. Just the last two appointments with them cost $271 and $291 respectively. For inaccurately interpreted test results and poorly done x-rays. * When I wanted copies of Pixies records, I was told it would take 72 hours. Since her issues were time-critical, I asked if I could physically come in and take pictures of ONE of the pages, her most recent test results. I was told I could not. I think this should be illegal. I would like to see HIPPA law apply to veterinarians as it applies to human doctors. Those records are mine, I paid for them and should have easy access to them.

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mona kuo

This is the worst hospital Ive ever met. My first dog were wrongly diagnosed by them, when he had cough for several months and also had fever, I took him to this office at least six times, every time vet tells me different argument: tonsil inflammation, season Allergy, etc .. After few month, I took him go there cleaned teeth, finally when they opened his mouth, they saw it was awful, he got tonsil cancer. He passed away a month later. Last month I took my dog ​​to the animal hospital for teeth clean, because he had heart disease ,so the doctor told me they want to give my dog take a lung X-ray, I agreed. Next week I need bring my dog go to CVCA to check his heart, I asked animal hospital for a x- ray copy, I went four time, but I still cant get it, they told me the reasons doesnt make sense, they told me 1/ because computer is shut down , so they cant get it, 2/ no copy x-ray service, even I pay copy fee, 3/ they cant use email to send x-ray document to me..... A woman who claims to be a manager, the attitude is even worse, she let me go to CVCA to take a X-ray, I asked her why I have spent extra money to take a X-ray , she just cut off my phone. Now I have every reason to suspect that they did not give my dog ​​take a x-ray, they told me computer shut down , that was completely lying. So every pets owner should be careful, When they tell you that your pet is not a serious illness, maybe your pet has been very sick, when they tell you that your pet is very sick, and maybe your dog is no problem , they just try get your money they can , they not care your pet.

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Kathryn Hnatio Vicere

My family has been taking our animals to Dr. Rawls since the early 1970s. It had always been a wonderful place, and the care we received for our pets was always fantastic. Unfortunately, since the practice was sold, the standard of care is far below expectations. After my parents experience this weekend, we are looking for a new vet for our families pets. The owner is money hungry. The nurses took our dogs, who were brought in for overdoses of meloxican but opted to withhold care/run blood work or provide us with updates on their status unless we paid them thousands of dollars in advance (no option of a payment plan was discussed or offered. They did offer us a credit card to apply for). Calls to get updates were met with harassment and refusal to provide any information until we paid. We retrieved our dogs after 24 hours, and took them to an urgent care vet. When the dogs arrived, they were dehydrated and both had fevers. The records we were given were incomplete. The emergency vet had to look at our itemized bill from New Market and guess at treatments and dosages. Straight up: the staff at New Market doesnt care about animals or people, just money. We have filed a complaint with the state veterinary commission and will speak out against this practice to help other families avoid this sort of treatment, substandard care and lack of empathy, ethics or morals. Or, even worse the loss of their beloved pet.