Ulery Dental & Orthodontics

Reviews 11

MA

Mary Armstrong

This was my first visit to the office in Pasadena. Previously my dentist was located in the Glen Burnie office and recently transferred to the Pasadena office. Since it was my first time at the Pasadena office, I got there ten minutes early for my 11 a.m. cleaning appointment to take care any paperwork they may need me to take care. I signed in and sat down. At that time there were three people waiting. One was called as I was sitting down. Shortly afterwards the other two were called. I read for a while then realized it was ten after 11. The lady at the desk called me up about a minute later for my insurance cards. Though I was curious as to why it took her over 20 minutes to ask for my insurance cards, I didnt ask. Instead I asked did they have my paperwork. She had my paperwork in her hand at that time and said yes they did. She told me to sit and I would be called shortly. Ten minutes later I had watched two more people come in and be called back. Realizing that there may have been an emergency, I went back to the desk and told the lady at the desk I had an 11 oclock appointment and it was 11:20 and asked her was there something I needed to know. She stated that I would be called shortly. I told her if there was an issue, Id reschedule. She said there wasnt. I sat back down, another person came in. That individual was called. With that, Id had enough. I told the lady at the desk I was leaving. She told one of her co-workers to give me another appointment., I told her not to bother, I wouldnt be coming back. At that time I was finally called for my cleaning, I told the individual that I was done and told the lady at the desk not to charge my insurance. When I walked out of the office, I had been there for over 35 minutes without being seen. Ive never experienced having to wait such an extended period of time after my scheduled appointment for a cleaning to be seen. Worst dental experience Ive ever had. Ive scheduled an appointment with a new dentist that is not a part of the Ulery group.

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JO

Joseph DeAngelo

Average dental clinic and so-so reception staff. I only go there twice a year and half the times Ive called to schedule an appointment I was left on hold and forgotten about. Face time with an actual dentist varied, but its usually brief and rushed and made me feel like I was inconveniencing them. Theyve been polite and professional, but any attempts to talk about anything outside of the cleaning resulted in being told to make another appointment and/or to talk to a specialist. The dental hygienists varied from excellent to torture depending on which tools they used and their individual skill levels. Lastly, you have to make appointments 2-3 months in advance if you dont want to take off half a day of work.

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Jessi K

No complaints against skills but in regard to customer service where timeliness is concerned. My appointment was at 1p, and although I arrived 10 min early, I had to wait 45 minutes for the dentist to see me for 5 minutes and another 25 minutes for a cleaning that took no longer than 10 minutes. (a month later 1/11/2016) They apparently no longer have a late-night dentist. I would lower my rating from a 3-star to a 2-star but but for how quickly they notified us. Question is: why dont they just hire a new one? We had to schedule that appointment something like two months in advance because of the demand, so its odd.

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LA

Laura Chapman

The reviews speak for themselves. The staff are young and inexperienced, so be prepared to have the just a number feels. Definitely a money pit. I took my children there for dental cleanings and such because their old dentist was such a hassle to drive to and this was so close. HA Should have continued the drive. At any rate, they really have a hard time with processing claims to insurance companies. They tried to bill me multiple times for services that were covered in full by my insurance. Oh, and to add insult to injury, told me I had to pay in cash, in full, that day.

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RI

Richard Morton

It was my first visit to Ulery and had an appt. with Dr. Demizio. After signing in I waited 45 minutes with no communication from anyone. I then asked the receptionist what was happening and she said he was missing an assistant and was running behind. I mentioned it might have been nice if someone had told me that so I could have decided if I wanted to wait. So I waited another 30 minutes with no contact and I just left and will never return. There has to be a dentist with better customer service than Ulery.

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chris gorman

Went in for emergency.tooth cracked n in pain. Was scheduled for an app a week later.offered pain killers for pain instead of fixing prob. Returned for app only to be told they needed 980. Dollars up front to do anything.even with private insurance and the lady telling me a week before hand that i can set up auto payments through my bank account. Still in pain over a week later and offered no solution to the prob other than well make sure she knows that we need money upfront next time?

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Raymond Malone

Joke rude I was not the one getting work my wife was when I was in waiting area blond hair girl was complaining about my wife complaining about her tooth hurting The receptionist then looked at her and said hes with a patient she just proceeded to walk threw the beige door behind the receptionist desk and the two offices definitely work to get all the cash out of u they can I wish we would have called around

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EM

Emely Godinez

An amazing place. Although wait time can be a little Exasperating, its worth it. I was more than joyful with the ending result of my teeth after braces, it never felt so good to smile. They have a wonderful team that promotes a positive environment and keeps their clients as happy as possible, they really put pride in their work and make sure you are kept satisfied with your dental needs.

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SH

Shawna Jarrell

This dental office is awful. the worst I have ever seen. Makes you wait 2.5hrs for just getting an x-ray when you have a terrible tooth ache and they wouldnt pull it made my husband schedule an apt for 2 weeks out to see the oral surgeon and then they only had him scheduled as a consult this is the worst place to go. the receptionist is the worst

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RO

Ron Liston

Well, I did not listen to the reviews to be fair. But the reviews are accurate. they are very disorganized and had to call me 3 times with different stories about a root cannel. Needless to say, they did give me my deposit back and I am going to someone else. Guess I should have listened to the reviews in the first place.

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Charles Raygor

I WILL NEVER DO BUSINESS WITH THEM EVER AGAIN! I took my son there and after what they said was only going to be $350 treatment, I got a $1500 bill. Once I paid that, now I received a $350 bill from a collection agency for lab work that I knew nothing about. My next stop is the Anne Arundel Better Business Bureau.

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