Fenton Creative Health Care

Reviews 3

DA

darma34

Was told multiple times that my insurance would be accepted with the lab they send there labs to, Prior to getting my labs drawn! Wasnt the case at ALL! When I called them with the lab bills I was receiving that WASNT covering the cost they proceeded to give me that lab number and Fax number and told me to take care of it? I stated why wouldnt your lab tech do that since she has my insurance information and Dr. Tylers diagnosis codes? (I use to be a lab tech so I know how this process works) From the very first visit and testing that was done it was a problem from then on. I paid my co-pays every time I went and saw Dr. Tyler and four months after seeing her I had a bill from her office stating I owed $230.00 dollars when I called the office they stated if was from my office visits that I had thus far? I said I always paid my co-pay so still not getting why I owe you this much. Said they would look into it. I did get a call from Dr. Tyler herself apologizing for the bill and that the lab biller had been fired. Made me feel good she personally called me so kept seeing her while I thought they were taking care of the lab billing problem. Office staff never turned off the answering machine in the morning when office hours started sometimes 1 to 2 hours after they were opened. They would tell me they would call me back (when I finally did get one of them to answer the phone) the day of. Multiple times and didnt! Was also told that they would except my daughter and husband as new patients and when I called to make appointment for my husband would never call me back! They also told me that they would be getting a McLaren drop box at the office (I have McLaren insurance) for the patients who have that insurance so wouldnt have to go through big lab bills again. They NEVER followed through with that. So why would you tell me that? I heard a lot of wonderful things about Dr. Tyler and had been trying for a very long time to get in to see her and with our new insurance I finally was able to see her. I personally liked Dr. Tyler she made me feel comfortable. Office staff not so much the last time I saw her I had ANOTHER lab test and again insurance didnt cover the lab it was sent to! I havent been back, had called and expressed my concerns with office staff about billing and not getting called back with answers to my questions. They have NEVER called me in over a year to say your due for a physical NOTHING! I will not recommend anyone to go see her. I did express my problems with the office staff, not turning off answering machine during office hours, not getting answers to my questions regarding my HUGE lab bills personally to Dr. Tyler directly. Nothing changed so she was aware of the problem and to me just didnt care.

CA

CAT TRUJILLO

Love Dr Tyler and her staff. Dr. Tyler is extremely intelligent,which is evident as soon as you meet her. My favorite thing about this doctor is that she actually LISTENS to you....without her intent being solely to reply.She is interested in, and cares about you ,in whole, as a person. That is evident, to me, at every appointment, when even the most minor health concerns,symptoms or even little stresses that I had previously mentioned (and sometimes had forgotten about myself.. Lol) are remembered and revisited by Dr Tyler, to ensure Im healthy and taking care of myself both physically, and emotionally. That is a quality that, unfortunately,in my personal experience, was extremely hard to find in a physician.Dr Tyler having these (& more) exceptional qualities and practices,allow me to be secure in knowing my health is in the hands of someone who is not only intelligent and knowledgeable in her field,but is involved, genuinely cares about me and practices health care for all the right reasons.

AN

angie shelby

Fantastic doctor! She is thorough, insightful, proactive and compassionate. Her patients are not just another file. She genuinely cares about the well-being of her patients. I highly recommend her.