McLaren Macomb

Reviews 4

CO

Connie Falmer

So round two of stitches for Tyler tonight, after he fell riding his bike and split his chin open. As if its not hard enough rushing your kid to the ER covered in blood, our experience at McLaren Macomb emergency was horrific. As I sit here in tears writing this... I should have followed my mommy gut and taken him elsewhere. Ive had plenty of experiences in ERs and clinics, but this was the worst and most questionable regarding proper care. The people registering us didnt offer a towel to catch blood flying from his chin or to wipe his arms & neck covered in blood. Couldnt make eye contact to ask if he was ok, barely took his vitals as if we were disrupting their evening. Get into a room and the ER nurse slapped numbing cream on his chin with gauze, then thew him some baby wipes for him to clean up his own bloody body. Never checked for other wounds, cuts or even clean his scrapped up hands for him. As he shook in being wet, cold and upset she couldnt be bothered to offer him a blanket. He was left for an hour and forty five minutes before I had to ask for a doctor to see him. In comes a newbie resident (its July after all) who doesnt introduce himself, does a basic half ass exam and goes to get the attending. Twenty minutes later the attending comes in as I am helping Tyler get dressed to leave for another hospital. We stay as she looks at the wound, says he needs 3 stitches and then leaves. The resident comes back in to clean the wound ( which is now two hours after weve been there) does a half ass job since I just got home and still had to clean gravel from around his chin & mouth. The resident then "attempts" to stitch, after his third failed attempt to stitch my kids chin I ask for the attending. What a joke, for it being a quiet ER night why wouldnt the attending supervise this resident stitching my kids face, why would it take 1.45 minutes to see a dr or 2 hours to clean a wound. They didnt clean his other wounds and scraps or even remove all the gravel from the area surrounding the cut. NEVER AGAIN. Should have trusted my mom gut and taken him elsewhere. Oh and to the final nurse that couldnt be bothered to take 2 minutes to clean the blood away from the stitches, thanks for just slapping some gel and a bandaid on my kids face to end on an even worse note!

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Shannon Duke

I would give them zero stars if I could. 4 hr. wait in the emergency room EXCRUCIATING PAIN!!! Finally they call me back and it takes the nurse FOREVER to come in! When she finally did she was everything but nice! Soooo many of the nurses LACK bedside manners!!! They are in the WRONG profession and just knowing they make more money then those that work at Beaumont that is SAD!!! That is where I prefer to go but the pain was SO HORRIBLE I thought I was dying. They poked me 4 times to get blood. Like seriously where did they go to school? I was admitted for diverticulitis. GOOD LUCK with getting ANY kind of pain management. I was hurled over bawling in PAIN and the nurses kept saying they would tell the doctor. You see the doctor once every 6 hours if that! Then they say they are gonna put in for pain meds an hour an half later you might get pain meds and what they give you is an ABSOLUTE JOKE!!!!! Just know if it was their mother she would be feeling NO pain! The nurses when they switch shifts NEVER come in and check on you! Thank God my husband took off work to stay with me otherwise I would have gotten worse care. If there is such thing. ALWAYS ALWAYS try to have family with you. We tested the nurses. I pulled my nurse cord 20 min. later they still NEVER came so my husband went down to the nurses station while they were all sitting around laughing and on their phones and when he approached them and said my wife pulled her help cord 20 min. ago and it is still going off. He asked them why has nobody been down there? They responded with, What can we do for you? RUDE! RUDE! RUDE! LAZY! LAZY! LAZY! They sooooooooooooo LACK compassion!!!!

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BA

Barby Potter

Arrived with my boyfriend who had post op complications from a femoral bypass in his right leg. His leg had been tender and swollen and suddenly his scar opened and blood poured out. They checked his vitals in triage and put us in room 12. After 2.5 hours I approached the nursing station because we had not seen a nurse or doctor since we were put in the room, his leg was still bleeding and he said he was feeling woozy. I found approximately 10 nurses sitting there doing nothing except chatting with each other and laughing. When I inquired about the doctor I was told there was a pediatric emergency. When i asked if there was only one dr in the whole er I was scolded with "maam. Its a child!!!!" "All the doctors are working on it. Its a child!!!" After another hour a nurse came in to tell us she was taking over for Melissa. Interesting since we have never seen Melissa. She said let me update your vitals. Last time anyone had bothered to check was 3.5 hours ago in triage!!! About 30 minutes later a doctor came in felt his foot and told us they would start an IV take blood and call the vascular doctor. She was there for 5 minutes. About 20 minutes later someone came to take blood. Nice lady who was very good at her job. About 40 minutes later a vascular surgeon came in looked at the wound and cleaned his leg since no one else had!!! They never started an IV. Long and short of it we were sent home with instructions to follow up with surgeon. Saw him today about 36 hours later and wound is infected and requires in patient care and surgery. This ER is a death trap. Lazy uncaring nursing staff and understaffed with Drs.

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A

A Private User

I went in to the Mt. Clemens Regional Medical Center Emergency Room this past Saturday because I was quite depressed and feeling strong and impulsive suicidal thoughts and had failed to find help elsewhere. The experience I had there was very positive. Everyone from the intake nurse, the nurse who attended to me, the nurses who did an EKG and drew blood, to the doctor were all very polite and caring. The social worker who spoke with me, his name is Gregory, was also very helpful and very caring. Because I have no insurance and no state ID (I just moved here a couple weeks ago), it was very difficult to find a place that would help me. Gregory made a lot of phone calls trying to get an exception made for me. Ultimately this did not happen but he was very thorough in his attempt to get me some assistance. He showed that he genuinely cared for me and my situation and did everything in his power to help. Gregorys care and sympathy for my situation gave me a lot of hope that I will find someone that cares to help me and that I can pull through this. His effort gave me the motivation I needed to fight this depression and pull through to live my life. I will be writing a letter to the hospital to commend him for his excellent work. I HIGHLY recommend this hospital to anyone for any medical reason. They show that they go out of their way to assist their patients and that they truly do care.

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