Category: | Dermatologist |
Address: | 2570 Niles Rd, St Joseph, MI 49085, USA |
Phone: | +1 269-985-0021 |
Rating: | 3 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
KE
Kelley Simpson
Had a horrible experience today. Doctor Brown was 1 hour late to coming into the appointment. No apology. Actually said he was in surgery and "that was more important". Did not introduce himself. I was on the phone with a client when he entered the room (which I did not answer the phone without asking the nurse if it was ok), and immediately told theclient that the doctor had entered upon his arival and that I needed to get off the phone. The doctor offered to get the person on the phone off, and I responded with "are you going to tell them youre an hour late?". He was very abrupt and had terrible bedside attitude. When my son explained that he did not like a lump he had--Dr. Brown could not understand why not--that he is a boy. I stepped in to say that it makes others uncomfortable to rub lotion or massage in that area on his back, and said it may be uncomfortable for his wife someday. He said "hes 15--whos going to touch him?". Well hello--we were there because my child was uncomfortable and embarrassed by it, and people do have to rub sunscreen on him (in fact--my son had 2nd degree sunburn and the doctor did not even notice it today--the nurse did), and he avoids wearing it just so others dont have to touch the lump he was concerned with. He made my son feel shame. And embarrassment. I approached the doctor after to say he could have handled it better--the doctor kicked me out of the office for "being rude" that he was "joking" when he said he could get the person off the phone and it was my fault that the appointment went down hill. My son and I would not recommend him based on his people skills and his anger issues. This is not the first appointment where he has been VERY late in appearing and no apology. He demanded respect, even though the way he handled his business and this concern was not respect worthy. Came across very narcissistic! Did not humble himself at all when I approached him--literally raised his voice and commanded I leave that I was disrupting his business and that I was rude for attempting to speak with him after the appointment. His staff apologized--I felt bad for them too. I asked my son upon leaving on a scale of 1-10 how much embarrassment I caused him--my son responded, "That man was a jerk from beginning to end. He sure did not come across as a caring doctor to us. He wasnt like any doctor Ive ever seen before. We dont have to go back there, do we?" From the mouth of a 15 year old! No, we will not--and will gladly post this review for others to "consider" before they go. His receptionist is his mother, who seemed nice. And I heard her say they were booking out until October 2016--it is 7/6/2016 today. Maybe they should budge additional "what if" time, so they dont run 1 hour behind, and dont yell at people when they are crabby and behind schedule. They may be booked out farther if they allowed enough time for each patient to receive quality care and concern. PS--I would have given zero stars if it would have let me.
JA
James Jakeway
Probably the worst experience Ive ever had with a doctor. His actions bordered on unethical. He stood in for my normal dermatologist. I came in for a refill of a current prescription, which was only partially getting the job done, and to discuss trying a stronger medication to help where the other was failing. Not only was he extraordinarily rude to me, he completely changed the diagnosis that my originally dermatologist had given me after looking at my (treated) skin for 10 seconds. When I questioned his diagnosis, he tried telling me that the conditions were the same thing (they arent) and he then lied to me about test results, saying I had tested negative for something when in reality, i had never actually been tested for it, because it fit his idea of what was wrong with me. Id never go back to him, Im debated on whether Ill even go back to my regular dermatologist. Im not sure I want to be treated by anyone associated with him.
JE
Jeffrey Davis
Dr. Brown and his staff are very friendly and knowledgeable about all manner of skin issues. I have been treated for several different conditions and have always been more than satisfied. The care in the office was excellent, and the medications were called into the pharmacy right away.