Derry Medical Center

Reviews 3

KI

Kimberly Hanna

First off I want to start off with the fact this is not a review of the doctor me and my husband have, who is Doctor Lynch...INFACT Doctor Lynch is a GREAT doctor, this review is of his office staff. His nurse Linda is also very helpful, its the people in the prior authorization department that need to be retrained or need to find people skills or a combination of both. My husband is a new patient and needed to fill out paperwork which is common, but the staff misplaced some of the paperwork he filled out, one form being a Hepa form that gives the staff authorization to give me information in regards to his appointments. My husband is a very busy man with a job that gives him little to no time throughout the day to make and recieve calls, so he asked me to set up a MRI appointment for him, which had to be done at a local hospital after business hours, hence why he needed the prior authorization. So since that form was misplaced they asked if he would come in to fill out another.....he also works Saturdays and was unable to go while they were open, so he called and gave a Debbie or Diane permission to give me the appt info, which was fine but our insurance was giving them a hard time so they were unable to give me much info. After not hearing from anyone for a week, I called and talked to a receptionist who took the info as to who I was and apparently called Debbie, the receptionist came back with "because you are not ***** we cannot give you any info", I said he has spoken to Debbie and gave permission to her to give me info, but the receptionist said but he never filled out the form, I freaked.....I told her to put me through to Greggs nurse, who allowed my husband to fax the form (why couldnt this be done 2 weeks ago??? You would think that a doctors office would not want to inconvenience their patients, what if he was immobile???). Back and forth and frustration between us and the staff and insurance for 2 weeks. At first it was our insurance that had been holding us up the first week, but one evening we were both home by 6:00 and able to call the insurance and they were confused as to why he hadnt had his MRI yet. I said becuase you had not given DR Lynchs authrization dept the authorization. They said yes we did, we faxed the authorization a week ago and left the lady I referenced above a voicemail, and we mailed you a letter explaining you were approved and the steps you needed to take next. I looked through the mail and sure enough there was the letter. I call the following morning, and of course I was upset, thankfully for Debbie she was not working after that call, instead I left her a stern but infomative voicemail detailing my conversation with the insurance, and had given her all of the information she would need to set up the appt at the hospital. We spoke the following morning, and the first words out of her mouth were "you are not ****** I cant give you any information". I held my composure and just asked for Linda, she said why? I said because my husband faxed Linda the form you needed to give me information, maybe before jumping to conclusions you should go speak to her. She stuck me on hold for a bit and came back on the phone with all of the information in regards to his appt which she had finally gotten around to making that morning. At this point its 2 1/2 weeks since his initial appt with Dr Lynch. And one week was wasted arguing about wether or not they could give me info about my husband because his office misplaced an important form. I am not impressed with his office, and wondered what if my husband was on life support and could not read or write or speak, we are young we have no will, would the doctors office just wait for him to wake up and be healthy before giving me any information? I am his wife, I even offered to fax them my marriage certificate, and I pretty much got laughetd at, which is insulting. Good thing this wasnt a life or death situation.

BR

Britney Croteau

This place is about as effective as a dog trying to echo-locate the toothpaste at a hardware store. Where do I even start?? I should have trusted my gut on my first visit when a doctor actually laughed at me when I told her what I had been diagnosed with, and told me the person making that diagnosis was wrong and that I needed more testing. (This was after 15 years of testing, more than 100 doctors total, and zero answers, mind you.) Somehow an office manager convinced me to give them a second chance with a different doctor. I opted to see the same doctor my boyfriend saw. He ended up passing any and all of my boyfriends ailments off as not a big deal when in reality, (come to find out!!) he had 3 tears in his labrum, and thats just the start of it! I dont know if he was just being lazy, or honestly didnt know how to handle the issue??????? Next, I cant even put into words the frustration that ensues with every. single. phone call to that facility. There is quite obviously ZERO communication within that business. You have to call multiple times to get a straight answer to one question, and the unprofessionalism is unreal!!!! I call in EVERY single month to refill the SAME prescription. And EVERY. SINGLE. MONTH. it is another hassle!! two to three phone calls to get a prescription refilled????? Holy smokes! If I cant trust my doctors office with the MOST simple of tasks, how am I supposed to trust them with my HEALTH??????? I was completely blown away when the nurse told me it was my pharmacys fault and said "oh, you use ________?? Ugh. I hate them; theyre terrible over there." REALLY??? Again, zero professionalism, and Im quite surprised because my pharmacy has ALWAYS 100% more help helpful than Derry Medical Center has ever been!!!!!! This place is despicable.

RO

Rosemarie Andlauer

Im a business women and travel a lot and have owned homes in many states. I find Derry Medical Center one of the best I have come across. I see many 1 star complaints on here but they are all based on billing. I cant say anything about that because I have insurance, pay my copay while there and any bills I receive in a timely manner. I would say though that the days of a small town Dr that everyone in town knows personally and you can pay with a chicken or loaf of home made bread are unfortunately long gone. The medical community is over run by the insurance companies demands and the need for them to pay theyre bills so they can remain open to serve you. Like it or not it is a business. I find this a wonderful medical center for numerous reasons. The most important and exciting to me is that they are open minded to new ideas and implement them. Most medical centers treat you after sick or injured they do that too but they also promote prevention and offer many choices for preventative medicine. They are modern, clean and offer multiple services. They make scheduling appointments or prescription refills very easy with the on line patient portal. They have a gym!!! They offer healthy lifestyle free or inexpensive group meetings, vitamins & supplements, nutritional programs and so on. And I love my Dr (Dr Egenolf)! She is a great Dr, friendly, considerate and never rushes or makes me feel like Im on a time clock or just a number. Any nurses or receptionists that I have dealt with have always been very courteous and friendly. They offer evening and Saturday hours too : ) I now live an hour away but decided not to switch. I drive an hour each way to stay with them. I recommend them highly.