AVC Manchester Emergency Veterinary Care 24/7

Reviews 3

NI

Nicole sinnott

If I could give this place a zero rating I would they are absolutely horrible at treating your animals we went to avc Manchester sept 2nd into the 3rd our kitty was panting and throwing up so we rushed him in their they took him in and cared for him so we thought, we went to our reg vet yesterday and picked up the paper work that avc wrote their notes on from the visit and found that they had wrote some DISCUSSING things on their they said we smoke marijuana which is a total lie my fiance works at an insurance agency and i work in an office as well so neither of us can smoke especially with our jobs i told them the story several times what exactly hapend to our cat they got it all wrong said he was puking blood and pooping blood at home which again was NOT true then while at the vet they said we only had to put down partial payment and then at the end of the night they said the doctor was going to make us pay the whole bill or they were going to euthanize our cat they kept threatening us that they were going to call the cops and kill our cat for NO REASON there were several other people in the office that night they all got ignored and the girl behind the desk kept taking off and not attending to customers up front they kept taking our money for tests and never did anything they said they were going to do an ultrasound never did said they were going to give him a urinalysis and never did they then told us sat morning that we had to come pick our cat up and bring him to an internist because there was nothing they could do for us must i mention that in the paper work that doctor kelloway stated to this doctor that was on that night who had only been there for 2 months she said that she could DISCONTINUE services on my cat basically going to let him die on us while he was in their care that is disgusting and totally wrong to not follow through with caring for an animal and abuse the owners who are paying their bills and saying that we smell like marijuana which is a total lie and i would love to take a urine test to prove that we have both been clean to prove false accusations on us we then picked our cat up sat afternoon after they basically told us they were not doing anything else for him brought him to another er vet and when they took him out of the carrier he was filled with blood urine and feces all over his belly from neglect while being in their care we spent till 3am sat am with our cat and after 6 hrs at the vet that night they had no answers for us and gave him a bunch of drugs and he had vomit all over him from them not caring for him thank god our cat is still alive but i would like to bring this to the attention to you guys of the abuse my pet and my family went through the girl Brittney who was the secretary that night gave us attitude many time and told us to be quiet and stop crying while we could hear our cat YOWLING out back in their care i will never bring my cat back there my family and i have called several times went down and also sent emails and doctor kelloway (manager) is refusing to give us a call back!! also i would like to bring it to your attention they said they were going to continually check on him and such they left him locked up and no notes or care on the paperwork till 11am sat the next day i am just totally appalled that they would write these horrendous things for other vets and expecting that we would never see this!

L

l l

We love AVC. They took care of our very sick Sphinx baby in his last days, and they gave him so much love and attention. I cant recommend them enough - the staff is kind and the vets are very smart and professional. Dr. Kelloway diagnosed our baby, Percy, with FIP. She was realistic and up front about his prognosis, but that wasnt what we wanted to hear. She was honest, and discouraged us from spending a lot of money on treatments that she had never seen effective. We couldnt have listened at that time because we had hope, but FIP is something that does not disappear because you are hopeful. Its devastating, and Dr. Kelloway and her staff were there for Percy, and for us. Percy was given so much love by Dr. Kelloway and the staff. Whenever I called in the middle of the night, I was given an immediate update. Dr. Kelloway made herself available to us after Percys death to discuss what happened and if we should pursue testing on our other cats. She didnt have to do that, but she did, and she was realistic and open to helping is in any way that she could. Dr. Kelloway also sourced meds for us that we pushed for, and obtained them when other vets either refused or said they couldnt be found in the US. She didnt have to do this for us, but she did. Im reading some of these reviews and just have to shake my head. I had the option to take Percy to the other place, "up the road" and I can tell you that I paid exorbitantly about a year before for one of my cats to be evaluated there. The vet said we needed expensive blood tests and we agreed, but never looked in his ears. Later that morning, he had fluid dripping from his ears, and as my regular vet was open, we took him in and he had a massive ear infection. You would think that a vet would at least check an animals ears upon initial exam. Our regular vet said that with how severe it was, it wouldnt have been missed. So if people are saying to, go down the road, good luck with that. Youll spend a lot more money and perhaps they will find the cause, and perhaps they wont. I cannot recommend AVC enough. We recently took our ill Devon Rex to be seen, and they were wonderful- even when I was fretting and was ready to pay for advanced testing, the vet discouraged us from spending and told us what to look for. She was bang on with her recommendations. I could have easily spent hundreds more, and if this clinic were as money grubbing as some say they are, well, that has NEVER been my experience with them - quite the opposite. I brought my boy back today to them for a re-check, and they do NOT charge for an additional visit within the first 24 hours. We saw a different vet who had been there for us when Percy was sick, and she a wonderful job with my sick boy. I wont hesitate to take my sick animals to AVC.

TI

Tiffany Merry

I wish I could give them 0 stars. My dog had recently had a run in with a porcupine. Well of course it turned fatal. One of the quills had punctured his lung and his chest had filled up with air. Because I already knew he was going to need a CT scan from previous emergency and non emergency vet visits for the same incident, I brought him there because they had that capability and I didnt see a point going somewhere else to get his chest tapped (get the air out with a needle) then end up having to go there anyway. This vet is an hour from where I live. I called and talked to the front desk person and she knew the situation and knew we were coming. I went there under the impression that the ct scan would be about $1000 (it says $975 on their website). Well when I walked in the door she proceeds to tell me its going to be about 3500-4000. Of course I was shocked! I just drove an hour here with my dog in severe distress. So I asked why, she proceeded to tell me that because it was a quill they MIGHT not be able to find it with the ct scan so they were just having a SURGEON cut him open to search around and try to find it!! ARE YOU KIDDING ME!! Keeping in mind they havent even seen my dog yet as he was big and very scared and wouldnt come out of the truck. I told them I never agreed to have surgery nor was I sure we would do it if it was necessary because without a ct scan there is no way to know for sure how bad it was internally. I told them I had $1000, she said she would go speak with the "medical director" and see what they could do. She left me out there for probably a total of 30-45 min, where I finally went outside since my 4 year old was getting antsy, she came out and gave me the name of some place in Boston and told me there was nothing they could do for me! All while I was bawling my eyes out. They didnt even offer to at least take him in and take a look at him! NOTHING!! I was super pissed, so I went "down the road" to the other emergency vet. And wouldnt you know it they took him right in to at least get him in and try to make him somewhat comfortable. Her exact words were "We arent going to just let your dog suffer." BEFORE asking about anything financial. I understand they cant do everything for free, of course, but I had $1000!! I just dont get it. And unfortunately the ending to this story isnt a good one, as of yesterday my 2.5 year old Alaskan Malamute, Kuma, my baby, my bodyguard, has passed away. I begged them for help on Friday Aug 26. We couldve saved him had they found it that day. :(