North Raleigh Family Eyecare
| Category: | Optometrist |
| Address: | 10224 Durant Rd, Raleigh, NC 27614, USA |
| Phone: | +1 919-870-6116 |
| Site: | northraleighfamilyeyecare.com |
| Rating: | 4.7 |
| Working: | 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–1PM Closed Closed |
Location
Photos 4
Reviews 13
YI
Yijian He
I wish I can give zero star, because zero is the service my wife got. I picked this place for my wife, because of its excellent review. Unfortunately, we did not have a chance to see Doctor. I guess she must be very nice to her patient and her staff. When we tried to check in, the front desk told us that my wifes name is in the system, but there is no appointment.Then the staffs and nurse did their best to persuade us it is our fault. We mistakenly remember the location, we did not confirm the appointment, we should have done a pre-exam, we could not understand English, the nurse did not remember she called us..... Fortunately, my cell phone has the record of the appointment confirmation calling. Then they said they made this mistake and we had to make another appointment. My wife need to wait one more week to see the doctor. I cancelled my schedule that morning and I need to do it again. I was not happy, but I understood this kind of issues happens. Before we leaving, because my wifes name in the system is mistakenly spelled, I just asked if it is possible her appointment is under that wrong name. The nurse suddenly became very impatient and yelled to the staffs and us "just give them the paperwork!! but you have to wait!!" I do not understand why she was mad. Did I do anything wrong? I trust your doctor and your institute. I spent my time going to your place. I did not complain the nurses and the staffs cold faces.Then, I cannot ask one more question? Maybe, the nurse and staffs do not think we deserve their service, because our English has accent and we did not dress perfectly.
ME
Melanie Bunn
Ive been wearing glasses for about two years and wanted to transition to contact lenses. My previous eye doctor had told me it wouldnt be possible but Dr. Griffin got me fitted immediately. She explained everything very clearly, as did Lani when she taught me how to take the lenses in and out. My appointment was at 1:30 - I arrived around 1:25 with my new patient paperwork already filled out and I was in with the nurse, Lani, promptly at 1:30. Once she did my initial work-over, Dr. Griffin was in to see me within 5 minutes. Once the exam was completed, they talked me through my insurance benefits. The entire experience was great and I never felt uninformed. I will be coming here for years to come!
JO
John Huisman
Great local eye doctor. So glad I discovered Dr. Griffin and recommend her for all your eyecare needs. Ever since I moved to Raleigh I have been looking for a local eye doctor to replace the one I used back home for 20 years. I tried some of the big chains, but was always disappointed by the service and felt like the doctors never got to know you or your needs. Basically there was no personal connection. That all changed when I found North Raleigh Family Eyecare. Dr. Griffin gives a thorough exam, listens to concerns, and best of all I never felt rushed during an appointment. Her staff are also very friendly and helpful when it comes time to set my appointments and order new lenses.
AU
Audrey DiFilippo
Called and made an appt. When I showed up to my appt, the receptionist said that I was in the system but she didnt have any appts scheduled for me. I can understand a mistake but she told it to me like it was MY fault!! She just kept saying she didnt have an appt for me. No, apology, that it was their mistake, or anything. It felt like it was my fault or that I didnt schedule it. How could they have my name in the system? When I made the appt, she verified my insurance and everything. Looks like someone else had the same problem 9 months ago! I never got a call to apologize or to reschedule.
AU
Austin Snyder
Dr. Griffin and her staff were excellent. Probably the first time Ive ever been to any sort of doctor and didnt spend more time in the waiting area than with the doctor. Dr. Griffin took great care to ensure I understood her findings and options for correcting my visit. Her staff was also very helpful, friendly, and knowledgeable. Was formerly a patient of Eye Care Associates (or whatever they are called now) in Knightdale. Key word being "formerly". Will definitely be making the switch to Dr. Griffins practice.
JO
John Bishop
The ladies behind the service window were courteous, helpful, and very pleasant, the waiting area had comfortable chairs and an interesting Civil War history picture book which I enjoyed looking at during the brief wait, and, of course, Dr. Griffith was her usual pleasant, down to earth, and very knowledgeable self. Ive always been impressed by her knowledge and skill in her medical specialty, shes a pleasure to deal with, and I think the eye care I get from her is excellent.
DE
Denise Craig
I have been seeing Dr. Griffin ever since I moved to Raleigh several years ago. She is always professional and friendly and answers all of my questions clearly. I wear contacts with no trouble, but do have eyeglasses as a backup. Last year I purchased a new pair from the office to replace the very old pair I had. The staff member who assisted me was extremely helpful and patient, helping me sift through all the options. I highly recommend North Raleigh Family Eyecare!
MI
Michael Balser
I have worked with the team at North Raleigh Family Eyecare for years. I have found them to be professional and courteous whether I am getting a simple annual exam or picking out types/styles of frames with all the various options which that entails. While it might be possible to find something cheaper if I go online, the service and expertise of North Raleigh Family Eyecare are well worth the money because they go above and beyond regular eyecare and service.
RA
Rachel w
I chose to drive from Cary to visit Dr. Griffin after reading all the reviews online and I must say it was well worth it. I had my eye exam in March 2015 and when and came back returned for a 2nd time after having an allergic reaction in my eye. Each time the staff was friendly and fast. When I had an outstanding balance they were understanding and worked with me to get it settled.
LA
Lawrence Wiggins
After having a issue with my normal eye care provider I called North Raleigh Family Eye Care. The staff were so helpful, and went above and beyond helping me with my problem. Not only have they gained my trust, they have a new customer as well! I will be recommending North Raleigh Family Eye Care to my friends and family. Tanks again to Dr. Griffin and the entire staff!
CH
Chris Tutino
From reception to eye ware technicians to Dr. Griffin herself, my experience at North Raleigh Family Eyecare could not have been better. Anyone looking for an eye doctor in the Triangle should consider going to North Raleigh Family Eyecare! I felt totally cared for and taken care of, which is really important to me because I depend on my glasses!
KA
Karen Miller
My husband and I have been patients of Dr. Stephannie for over 10 years. She and her staff provide excellent care and personal attention. And in several instances they have gone above and beyond what one would expect. We strongly recommend Dr. Stephannie Griffin and North Raleigh Family Eyecare! Karen & Rod
KE
Kelly Burich
We have been so pleased with Dr. Griffin and her entire healthcare team. Rachel in the optical department is so friendly and helpful. They have good selection of frames, and I really appreciate their online confirmations, appointment scheduling and friendly service, for myself and my son.
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