Columbus Eyeworks

Reviews 11

JA

James Carpenter

When I was looking for the perfect place to get glasses, I found out Columbus Eyeworks wasnt the place for me. I had to walk up to associates who were sitting at their desk, before they asked me if they could help me out. I responded, "Of course, Im curious why I should shop here." After one associate rolled her eyes, and scoffed at me, the other associate replied "Because were in an awesome location, and we have stylish glasses." I was then told to browse the store on my own, then let them know if theres anything I like, or to write it down myself incase I wanted to come back. When I go into any retail space as a consumer, its imperative to be greeted by an associate whos eager to help me, who is in touch with the company culture, knows how to sell their brand beyond the fact that they are in the short north and have overpriced eyewear, and an associate who is standing because standing literally shows the associate is available and respects you on a basic level of human interaction. I proceeded to browse through their glasses and saw typical assortment of overpriced Ray Bans, Polo Ralph Lauren, etc... but I wasnt that impressed with their selection. No one seemed interested in making a sale.. I didnt have a prescription at that time but thats not anything to discourage someone from offering me assistance. Any associate worthy of their job would have insisted on taking my information, the styles I preferred, and would have offered to follow up with me if I needed them to. A week later I went to lease crafters and spent 1/3 of the cost to include an eye exam, lenses and frame for the cost of frames would have cost me at Columbus Eyeworks.... Just to be clear cost WAS NOT the reason I shopped elsewhere.

---

A

A Private User

I have been seeing Dr. Koch since 2003. Every check-up is very thorough and he is very responsive to my concerns. I am disappointed in the last review becuase it is completely opposite of my experiences. I wear contacts also with a high prescription. Dr. Koch would put me through the tests and if there were even slight changes to my prescription, he would bring out several different contact lenses for me to try. We would work together on fit, comfort, vision improvement, and plus/minuses of the individual contact to find what is right for me. These check-ups would take almost 2 hours as he also would check for several eye related diseases, etc. If my contacts had changed, he would give me a new pair of what he prescribed for free right there on the spot, no questions asked. His staff would also go out of their way to maximize and rebates from manufactures and they knew all the ins and outs of my insurance. To me, he is the epitome of the Short North area, as he is a hip, locally concerned professional, who goes out of his way for patients. As I said earlier, he is the standard I apply other Dr.s to.

---

AS

Astrid Hendrix

Called and was given an appointment the next day. When I arrived, I was helped promptly, Doctor Hickey was courteous, and answered all my questions as the exam went on (as this was my first exam ever, I had kind of a lot). Lastly, when cluelessly trying to pick out frames, the wonderful Carla lead me around, make a ton of suggestions, and help me figure out what did and didnt work on me. I had a wonderful experience, and will definitely go back for my yearly exams. Update: Went back in around a week later to pick up my glasses and Carla again was a wonderful help, making adjustments on the spot, and just generally helping me get used to how I was wanting to wear my new glasses. The entire process from calling for an appointment, to finally picking up my glasses was an amazing, painless process, and I dont plan on going anywhere else for my exams/glasses.

---

LE

Les Adkins

Ive been going to Columbus Eyeworks for a couple years now. I have terrible eyesight and they are always very patient with me during the vision test. I have never seen Dr. Koch, always see Dr. Hickey or previously the female doctor who was there a few years ago. The staff is friendly, very knowledgeable. I agree with one of the other posters that sometimes you have to wait a little bit when you have an appointment, but the place is always busy, and I dont mind. The doctor isnt rushed when hes treating you, he takes the time to answer any questions, Dr. Hickey is extremely friendly and chats while hes doing your exam so it doesnt feel like a sterile eye appointment. I have recommended Columbus Eyeworks to everyone I know and will continue to do so. Thank you to the team at Columbus Eyeworks for the awesome service.

---

AL

Alice Staaby

I have been going here for 4 years. They are amazing at suggesting great glasses styles for my face. Even if they werent styles I would have picked, they ended up looking great on me and I would get all sorts of compliments. Their frames are expensive because they carry high end brands. I have never regretted paying extra for glasses and sunglasses because they last twice as long as discount frames. The only time I had to go back to have my frames adjusted were after I was in a car accident. The glasses flew off my face and were only a little bit bent. and are on my face ALL THE TIME.

---

AL

Alicia Purvis

Beautiful glasses, frequently get complements on every pair that I have purchased there. More importantly, the docs are thorough and knowledgeable. Dr. Koch has helped my family identify some minor and in some cases serious vision issues that were missed by others. Dr. Hickey is just as amazing. You can buy a pair of Prada frames many places, so I come here for eye care from intelligent, thoughtful, and respectful professionals.

---

JO

Josh Slaven

Great experience! There wasnt anyone else in the office when i went in so I had instantaneous service. The Dr. was all business and got me through the exam pretty quick. I spent way more than I intended to when I woke up this morning but its not the offices fault I like nice things. Come with me if you want to live but more importantly, Ill be back!

---

CR

Crashaun Janayy

My family and I have been going here for quite a while. I am highly disappointed in the low reviews because I cannot believe that anyone could ever be treated poorly. Dr. Koch and his staff has always been polite and very patient with me. As long as this office is open and I cant see clearly, I will always be a patient/customer lol. ☺️

---

A

A Private User

Terrible customer service...basically walked out after being treated poorly. She followed us out to the car and said do you want me to cancel your order and her excuse for treating so bad is that they were shorted staffed but when we walked in we were the only customers. Really??? Just plain horrible service!

---

AF

Affinity Roadster

A guest came to the front desk at the Hilton Columbus Downtown asking if we could fix his glasses while he was in a meeting. Called ahead and was able to get a walk-in. Fantastic value for the work done and Orie (sp?) did an amazing job fixing the frame. Nice selection of sunglasses too!

---

A

A Private User

Great atmosphere, great staff. Very thorough exam, made me feel very comfortable. I was amazed at the amount of tests performed as my last eye Dr only conducted one or two. Heard about this place through my roommate.

---

---