St. John Medical Center

Reviews 3

CA

Candy Beers

Worst experience at a hospital EVER and I used to like them but 2 big strikes & you are out! Last year when I had my baby they were terrible to me because I wanted to breastfeed. They are supposedly a hospital that supports moms who breastfeed but they were downright angry that I wanted to & I even had a doctor walk into my room, lift my legs, toss them over so SHE could sit down on my bed and this was after an emergency c-section & she also knew I had a fracture in my lumbar spine among other things and she coldly asked me WHY I would choose to breastfeed? I was speechless, but managed to say "Because thats the best thing for him & I want to try." I felt so attacked & the nurse lies to us & was bottle feeding our son against our will since that can mess up the moms ability to get the baby to breastfeed. A year later, we just had a major wreck involving injuries. A speeding truck rear ended us and ccaused our little car to go partially under the SUV in front of us and we were at a dead stop waiting on a street light to change when this happened. Our car was totaled & I was in severe pain from my neck down my entire back and into my right hip and right leg. Keep in mind I already had a fractured spine, a failed spinal fusion, psudoarthrosis, spinal stenosis, osteoarthritis, compression of the spine, free floating bone fragments, impingement of a nerve root, a herniated disc above my surgical site and so on. Being hit by a truck going 50 mph when we were in a car at a dead stop is not a good thing especialy when you already have a totally damaged spine to begin with and already suffer with chronic pain. Well, the EMTs were great and took excellent care of me & understood my pre-existing damage and pain and how I would require stronger pain control and they swore the hospital would be able to do a lo more for me once there. Well, I get there & they toss me into a hallway & leave. A nurse comes 10 minutes later & says shes going to give me more pain control via my IV so it gets working faster. She disappears and I never see her again. Im in agonizing pain, a level of pain that does not compare to abdominal surgery, child birth, or anything eIse can compare it to. Nobody there cared. I never got anything for my pain once I got to St. Johns in Tulsa. Thats inexcusable since Ive been to st Johns in Owasso for ovarian cysts and they gave me enough IV medications to be more comfortale, but after suffering a bad wreck they did nothing for me. I literally was better off once I got home so I could at least take a muscle relaxer, get into a hot tub, lay on my heatpad and cry from the pain at least in private instead of inside a crowded, loud hallway. Ive been to hospitals dozens of times for my spine issues, pregnancy issues, feet issues, and ovarian cyst and fibroid complications, and Ive never been treated so coldly. I got NO CARE at all. If we did this to a dog who had a fractured spine that had not healed after a few years not to mention the other spinal problems and the disabled dog was hit by a car causing him to scream and cry in agony, we would be considered to be cruel and get jailed and fined. How can you do this to people who have just had a major trauma and who is suffering? St. Johns hospital you have lost a patient and all my friends, family, facebook followers, twitter and youtube followers will be warned against you. Your monstrous for allowing me to lay there alone in agaony unable to even raise my head since my neck was in a brace. I felt helpless as I endured spinal pain which as you know is some of the worst and most difficult to endure. Shame of your doctors and nurses!!

JO

Jordan Chadwick

My review is on several facets of this hospital and all of them were horrible experiences. First of all..I was an OB patient at St. John back in September, I stayed for a total of two nights. On the first night/following day, the nurses were all very friendly and helpful, no complaint there. The beds are horrible, I was in severe pain just from laying in that bed. One hour post delivery, you are supposed to be moved to your recovery room for the remainder of your stay. I stayed in the delivery room for 4 hours before I could even get a nurse to come CHECK on me, let alone MOVE me. I called the nurse several times requesting heat packs due to the pain I was experiencing and she never came. I actually had to be moved by the recovery units nurse to my room because they never came, it was not a good experience. Then the day we were scheduled to go home, the lactation consultant just decided not to come by but they wouldnt let me leave without speaking to her, so I had to wait an hour for her to show up and talk to me. Everything was just so disorganized and took forever. My biggest complaints are 1) the billing and 2) St John Online Bill Pay the billing- everything for my stay was billed separately according to department i.e. room stay, anesthesia, etc. I received approximately 5 separate bills that were all billed to my insurance incorrectly. Every. Single. One. They either billed my primary/secondary backwards and caused the claim to get denied which was SO FUN to attempt to fix, or didnt bill my secondary at all. I was so stressed out by their billing department pretty much the whole time I was on maternity leave which really pisses me off. My daughter was born in September, it is now almost January and still has not been corrected because they are so incompetent. I mean literally you file papers I dont know how difficult that is. St John Online- worked well for a couple of weeks, then decided to lock me out and I have no idea why. Called the number given and was redirected SIX times to different departments, none of which said they could help me. Called Pulse Line and they said they would contact the business department to fix the issue, never heard from anyone..so I guess Ill just stay locked out.

SH

shrinkdoc49

I was asked by at least ten different persons, nurses, nurse practitioners, physicians, etc. over an eight hour period, "What is going on?" such that I had to constantly repeat myself. As an alert, intelligent, professional, I consider this to be a major breach in patient care. I now understand how less alert individuals can become disoriented or confused by this very ineffective process. Three of the inquiries were by different physicians between the hours of 11:00pm and 12:30am. I was hospitalized by my physician to stay overnight so there could be a determintion about how my cardiac issues manifested during sleep. Seriously? How can that happen when you are awakened at midnight from deep REM sleep and asked "Whats going on?" for the tenth time. Apparently, these caregivers prefer not to read the chart, which I would assume, should have accurate documentation collected from the previous few hours or ......are they are just lazy? Or unwilling to accept what has already been recorded? The justification given to me had something to do with determining if I was an "accurate historian." Really? That could not be ascertained by the the previous 6, 7, or 8 previous interviews? I became appropriately angry and agitated over this constant and totally unnecessary disruption at about the eight time I was asked. I think I am pretty realistic about the routine disruptions that occur during a hospitalization, but the "Ground Hog Day" routine was over the top ridiculous. Please give some consideration to the patient and coordinate your evaluations more effectively to lessen already heightened stress levels. Other than that my care at St. John was excellent.