Eye Care Center

Reviews 6

NI

Nick Kolen

0.5 star. Half a star is only because I think Letherer is a good eye doctor. That being said, the support staff is inadequate to say the least. My experiece: went in for exam, met with doctor, was happy with his service, recommended a prescription and contacts that work well. Equipment and frames outdated but I dont really care about that. Ordered my contacts, thank you and we will call once they are in. 3 weeks later: I called, hey are my contacts in? "Not yet, we will call you" 6 weeks later: I called to check on my order. "No they havent made it in yet, but we have an order coming in at 1pm, we will call you" No call, called back: "no they didnt come in this shipment, we will call you" . At this point I insisted they look into the matter. Called back that afternoon: "looks like we placed the order and the contact company misplaced the order, but we put a rush order on your prescription, we will call you when they are in." Two days later (had enough) went in to cancel, low and behold they had my prescription and had already billed insurence. At that time I asked for a written prescription for glasses (planning to take my business elsewhere). "We will call you when its ready" 2 weeks later I received a written prescription for contacts (which I already purchased through them) in the mail. Today: I called after about 20 rings the doctor himself picks up, and I explained to him this was the third request Ive put in for a prescription for glasses. He said he would look into it and call me back. Call back #1: "your file says you already came in and picked up your written prescription" (never happened) but I have it right here for you, come puck up whenever youd like. Call back 2: "actually Im going to have to have the doctor write a new one, we will call you when its ready" My Co worker is still dealing with a double billing issue after 6 months of working with this office. They just cant seem to figure it out. Wish I had read reviews before going.

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DE

Dean Halverson

In giving constructive criticism one should always start with a compliment, give the feedback, then end with another compliment. I am unable to do this, unfortunately. This is not personal. I do not want anyone to go through what I am STILL going through with them...over 2 months later. It took nearly a month just to get my prescription. Then they billed my insurance incorrectly. It took 2 weeks or more to figure out how I was going to get that money back, because without it I cannot order contacts. They have followed through with ONE call back and that was because I had to express how frustrated I was with my experience; however, Im still waiting on a call back that my refund will be ready (waiting 2 days now) and unfortunately dont expect to hear from them...I am pretty sure I will have to call them up, just to be told that the doctor hasnt signed the check yet. Unfortunately, and I do mean that, I could write pages on how poorly I have been treated and cared for by this clinic. From the financial end that I just mentioned to the front reception that are 50% of the time congenial, to the doctor who simply doesnt have it together. I hope this is not how everyone is treated. But I find it of great importance to share mine, so that people can be wary before choosing this clinic.

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A

A Private User

Over all exam was good. Found out what exactly I needed. Wait for glasses is far to long. I live out of town and only come in once a week. Glasses were delivered on Friday but was told that because they are short handed they could not go through to find them. I told them I only come in to town on Fridays that lady said she would see me next Friday then. Very unprofessional. Customer care is very low priority for them. Will never do business there again.

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JE

Jennifer Pena

Seems I have had the same experience as others. The Dr. is a nice, knowledgeable man. I was VERY satisfied with his knowledge and expertise. However, NOTHING can make up for a bad office staff. I am shocked at how unorganized, unprofessional, uninterested they seem. In addition, the lack of competence with billing/scheduling/phone professionalism all contribute to this office suffering.

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PA

Pam Elbrader

Such nice staff. The doctor made my son feel very comfortable and had us laughing. They spent plenty of time with us making sure my son could properly use and care for his contacts.

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HE

Heather Holshue

Customer service is not a priority at all. These people seem to have forgotten who is paying who here. They are not the only eye center around.

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