Category: | Hospital |
Address: | 2435 Forest Dr, Columbia, SC 29204, USA |
Phone: | +1 803-256-5300 |
Site: | yourprovidencehealth.com |
Rating: | 2.3 |
WT
WTGS Phone
I took my wife and her mother to Providence Heart & Vascular today for a heart cath procedure. We arrived at 10 AM, probably earlier, which is right on the dot. They took her back around 11 AM and my wife and I went to get something to eat while we waited. We got back to the hospital around 12:30 and they still were not ready for us. At roughly 1 PM we were finally allowed to go back in and see my mother in law after the procedure was done. At that time, we were told that she was stable, and she would be able to leave by 5:30 PM. Well, 5:30 PM comes and goes, and they have not even gotten her up and out of bed or even dressed her yet, nor have they taken her for a short walk around the cubicle area to make sure she was alright to discharge. So we waited another 2 hours just to find out at 7:30 PM, that as of 3:00 PM, the staff already knew that they would need to keep her overnight because her blood pressure was far too high to release her. Yet we did not find this out until almost 4 hours AFTER they knew about it. Then, it turns out that not only did they NOT tell us about her high blood pressure, but a nurse was not even checking in on her regularly to make sure it was going down. My mother in law was complaining about dizziness and headaches and they basically shrugged it off. These people are a joke. They kept us waiting for 4+ hours, knowing damned well that it was all for nothing because she would not be able to go home tonight, despite the fact that we had told them multiple times that I had to be at work at 5 AM tomorrow and that we had been there for almost 10-11 hours straight, and we had a 80 mile drive ahead of us just to get home. We are filing a formal complaint tomorrow morning as soon as I get to work. This entire experience was just ridiculous. When I complained to the staff on Floor 3 that we had been told we would be able to leave with her at 5:30 PM and that I had enough of this, she literally told me "BYE SWEETHEART, HAVE A GREAT NIGHT!" and then proceeded to play on her phone while ignoring my complaint, and my mother in law. We are also going to be speaking with our lawyer about this, whom we already have retained for unrelated matters, and we will be filing a complaint with the BBB. So I suppose all I can say, is "patient beware." EDIT: Oh, and I just found out from my wife that after I left the waiting area on the 3rd floor, one of the women that I was just complaining about the situation to was apparently mocking me, and saying things like "that cracker can get an attitude with me any time, I will just call my husband and have him take care of him" Thats nice. Real professionals you have working here. In light of this, I am DEFINITELY speaking to my lawyer about it. Sorry hun, but this "cracker" doesnt tolerate racism one bit, and just because youre black and Im white, that doesnt mean you "cant be racist" towards me. So unless your husband is a lawyer, you might want to call someone else to "deal with this" because you are going to wake up a week from now wishing you had never said this when you are served with legal papers.
JE
Jenny Mack
I would like to share with you the experience my mother and I had at the Forest Drive Providence Hospital Emergency Room on Sunday, June 16, 2013, at approximately 9:30 am. My mother was experiencing nausea, back pain and high blood pressure (we have been checking it at home at doctor’s orders) and just feeling bad. I understand those can be signs of heart attack in women so we went to the ER at Providence as that is the only hospital her doctor will go to. When we arrived at about 9:30 am, there was NO ONE in the either of the intake desks. We waited a few moments and then knocked on the side door that is locked that you have to go through to get to the ER facilities. No one came. I was wondering what would have happened if someone came in bleeding to death or having a stroke or heart attack! We knocked again and I was getting very upset. I have never been to an ER where there was no one there to take the patient. A lady came walking in from outside, dressed in street clothes not scrubs, and I told her no one was there! She said she would call on her cell and get someone there……which she did so she must have worked there …….I then said thank you but THAT was not the issue! The issue was: Why wasn’t someone there in the intake offices in the EMERGENCY ROOM?! Shortly later, someone came and then took the information while someone took mom in Triage. Mom said the lady in Triage was “abrupt” with her and the person who came to take the information was abrupt also to me. Not rude, just abrupt and non-caring………and we certainly didn’t even get an apology. Which was just as well as I don’t think I would have accepted it – it is OUTRAGEOUS to go to an ER and experience what we did. After Triage, mom came back into the waiting room to wait. At that point, an elderly man and woman came OUT of the ER to exit. He must have had blood taken because when they got to the exit door, he started bleeding again pretty badly from his hand and turned around to come back in to get more bandage……..AGAIN, there was no one there in the Intake offices to help him…….they knocked on the door again but no one came to help them…………. He was dropping blood on the floor in the waiting room. No one came. They then said they would walk around to the other side and go through the ambulance entrance…………then they came walking back and said they couldn’t get in that way either! About that time, someone came and let them back in. I hardly can express what I think about this situation except that it was very unprofessional and outrageous. When we got to the back, the doctors and nurses there was fine and helpful…..but the Forest Drive ER Intake/Reception experience was a nightmare!
AN
Andy Sidden
If I could give this facility, no stars I would. I have been forced to use your service twice in 2003 and yesterday, Jan. 13, 2017. Staff is rude and incompetent -- beyond imagining. Nurses cant take blood. No one introduces themselves or seems to give a damn. They laugh at your ailments. In 2003, at the height of flu season, I set in your ER while throwing up from kidney stones and enduring horrendous pain for eight hours only to hear a nurse in the wee hours of the morning tell me to drink a beer. That was better than the care I received yesterday from your registration, pulmonary department, and ER. No -- and I mean no one -- introduced themselves or treated me with the slightest bit of respect, compassion, or common decency. CT scan was down on a Friday afternoon of a holiday weekend. Had to transferred to the NE facility and then transferred back. Pulmonary folks laughed at my sickness. No one asked for my name or phone number or next of kin -- even in the ER. Yet, I was asked repeatedly for my insurance card. The only word I got from the blood cultures was a question about if I had recently been drinking. I dont drink. At this point, the nurse decided I must be dehydrated -- something that I could have told him six hours earlier. I received absolutely no discharge info. I was disconnected from the tubes and told to dress. I wasnt even shown how to get out of the building after coming in completely disoriented from where the laughing pulmonary test folks had shown me the door. I intend to fire my doctor for associating with such a place. And, let me say, that I have lived with chronic illness for more than 25 years and I am a pastor of more than 25 years. I have been in lots of hospital for lots of reasons. Yours is by far the worst.