Eyecare Plus - Green Hills

Reviews 7

XA

Xavier Johnson

Went to this place to get contacts and glasses. After the eye exam I put in the contacts and they were very uncomfortable. The letters werent clear at all. I expressed my concerns to the optometrist and he checked my eyes a second time. He said the prescription was correct even when I told him something was wrong. He said well try a different brand of contacts and that itll take some time to adjust. I wore them one day and never wore them again. Fast forward to a week later I went to pick my frames up. I put them on and immediately became extremely nauseous. I couldnt even read the sign across the road. The letters were blurry. I told the staff once again that the rx isnt correct. They offered another exam. This time by a woman optometrist. She was very nice and understanding. She gave me another eye exam and determined that the previous rx was incorrect in both eyes. They offered another box of trial contacts I declined. I still dont have any glasses and today I received a bill saying I owe another 90 dollars on top of the 202.96 that I paid almost 3 weeks ago. I wouldnt recommend this place what so ever and next time I need more glasses Ill go back to Sams Club. I paid less at Sams out of pocket vs going here with vision insurance!! Very dissatisfied last time customer here. She said I wouldnt get charged for the third eye exam but you but you never know with this place.

---

TR

Trace Carlson

I would not recommend using this business. I used their services about 3 or 4 times and I had problems every time. The first time I went there I got charged $60 for a "contact fitting." Essentially, they charge you $60 to try a new prescription contact after they change your prescription strength to see if the the change in prescription is right. Thats unnecessary. The prescription should be right because they just checked your eyes with the big machine they press to your face! The second time, I called to order contacts. When I went to pick up my contacts, they had ordered the wrong kind, even though the correct brand was listed on my chart. The third time was another regular visit, but this time I specifically told them I didnt want the contact fitting. I also told them I needed my pupillary distance checked so I could order some glasses online. They said my pupils should be dilated, so I asked how long it would take before I would be able to drive, and they said about 20 minutes. After the optometrist gave me the pupil dilating drops, she checked my pupillary distance. I didnt think much of, but my pupils had already started dilating and my distance was wrong. That lead to me having to reorder my glasses because the distance was wrong. Also, I spent 2 hours sitting in their parking lot because my pupils were still dilated and I was unable to drive.

---

JU

Justin Trimble

The people working the front desk are nice, but they arent very informed on the correct information. I was initially told I would get 50% off my frames and a $50 rebate because I was buying a year supply of contacts. I ordered and purchased the years supply, but I didnt get the 50% off frames "because of the type of contacts I bought" and I didnt get the rebate from Cooper Vision because it took so long to get my contacts from the manufacturer. My exam date was 9/29/16 and the doctor had me come in several times to see how the trial pairs were doing. It took a month to order the first pair of trial lenses and then she had me try another trial pair which took another month to order. It then took another month for the boxes I ordered to arrive. Long story short, the fine print states you have to purchase the contacts within 90 days of the exam date for the rebate and my contacts didnt arrive within that time period. I got the contacts on 1/4/17. Their office is very close to my house which is why I chose them, but the lack of correct information from the front desk staff will probably result in me choosing another eyecare provider.

---

JO

Joel Desselles

I brought in frames that they carried in their store, but still charged me $25 since I didnt purchase them from their company. I have eyemed insurance and just needed lenses. My copay according to the store and the printout she first showed me is $40. I paid $65 and she said 45 min to get them done. I left, came back and she said she was frazzled and busy and didnt see that I had to pay another $40 copay for polycarbonate lenses. Im upset because of the incompetence and poor customer service. I also could have been told that I didnt need to have polycarbonate, that it was an option which is the reason for the extra $40 copay. I made it very clear I didnt want anti-glare and all these extra features that I had contact lenses and was only going to wear them while at work. I also feel if eyecare plus carries the same brand of frames that I brought in, than why the $25 fee for not being bought at their store. What should have been a $40 copay turned into $105 because of no consultation=poor customer service. I would not recommend the store or even the company.

---

SU

Susan Turner Haynes

This place is truly awful. There is always a long wait even when one schedules an appointment and they consistently mess up orders. My husband and I have only gone a few times over the past two years, but they have somehow misplaced our contact orders FOUR times. I was once charged for contacts, told they would arrive in the store in a couple weeks, never received a phone call, went into the store in person after four weeks, and then was told "oops, they seem to have never been ordered." I then asked if the contacts could be shipped to my house, they said yes; and then later forgot to do so and called me two weeks later telling me to come into the store. My husband has had a similar experience, having to go into the store multiple times to try to retrieve contacts. If you are looking around, I advise you strongly to go elsewhere.

---

A

A Private User

I started going to this optometrist a few years ago and was very pleased with the service and the prescription. At some point the doctor I saw moved to a new practice in Cool Springs, but the office stayed open on Hillsboro Road with a new optomestrist. Last year the practice moved to Glen Echo road with the same records and files, but it might even have another doctor again. In the time since I first visited, the quality of treatment has declined significantly. The doctor and the support staff are nice, but not very good at making sure the patient is satisfied.

---

A

A Private User

Terrible business. I tried to get a Saturday appointment, I called Green Hills and they said they are too busy and cant see me. They told me to go to Cool Springs. I went there and there were very few frames on display. The girl that sells the glasses just gave me a box full of frames to look through.....very tacky!!! She was too busy at the front counter laughing and playing on the computer with another girl. Find a new place to go!

---

---