North Austin Animal Hospital

Reviews 9

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Debbie Turner

Ive been taking my dog here for 5 years and have always been very happy with her care until yesterday. Im sorely disappointed by the care she received and will not be returning. We had an appointment to have my dogs blood sugar checked and to see a vet for follow up for an inoperable insulinoma. She had her labs drawn and was returned to me with the statement that a vet would call me back in two days. Her attitude was so cavalier that I figured her blood sugar must have been ok. When I asked she said it was 48. This is nowhere near normal and in past visits at this and a specialty vet blood sugars in this range have required further intervention. Waiting two days to hear from a vet for a fairly critically low lab value is unacceptable. Also, remember that I specifically made an appointment to see a vet to tweak her medication regimen to keep her blood sugars stable and never did. I will be calling her vet tomorrow to find out what he feels a prudent vet or vet tech shouldve done in this situation. Its obvious his tech showed no critical thinking skills and sadly, didnt even seem to care. At the very least the value shouldve been reported same day with a follow up call. What occurred was unacceptable.

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Maggie Fuchs

I just moved and saying goodbye to North Austin Animal Hospital is honestly one of the saddest parts of moving out of Austin! The staff at North Austin literally nursed my dog, Harvey, back from what could have been the end of his life. Harvey was going through heartworm treatments (administered by a different vet) and had an adverse reaction to one of the antibiotics. Harvey was not eating or drinking, wouldnt move from under my bed, and throwing up constantly. I took him to North Austin and was astounded by their prompt, professional service. Not only was the staff knowledgeable, they took such good care of my dog and treated him with love and respect. I never waited more than 5 minutes to see the vet and never felt rushed or hurried during the appointment. North Austin saw Harvey through the rest of his heartworm treatments without a single hitch. I know I owe my dogs life and good health to you. THANK YOU, North Austin.

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A Private User

When you walk in, you know they are ANIMAL LOVERS because of the bearded dragon, cats, and parrot all hanging around. I went in with my kitten that wasnt eating. They didnt have any appointments until later in the day, but fit me in anyway because I had to go to school. They immediately put me into a room. They let me take my kitten out of his carrier to walk around and play, which a lot of places dont let you do. They offered me coffee and magazines which was just a plus. They explained procedures and the cost before doing them and kept in contact with me when I had to leave him over night. Unfortunately we had to put our kitten down, but the vet (Dr. Price) came in on her day off so she could do it herself- very sweet. Also, they didnt charge for the euthanasia, which was nice... and classy. I will definitely come back here.

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Kel Wish

This place is amazing. Dr. Harris is the nicest, most caring vet I have ever been to. I first came there with my chameleon when she wasnt laying her first batch of eggs. Dr. Harris was so great with her and explained everything that was going on in depth and took the time to answer all my questions and concerns. He even showed me her x-ray so I could see what was going on inside (so cool!). We took different steps to try and fix the problem but it ended in surgery. I was so nervous because any kind of surgery for reptiles is dangerous with most ending in death. Everything went great during and after surgery. Also, at the time I was a college student and NAAH worked with me with the cost of everything. I cant thank them enough. Dr. Harris and the rest of the staff are truly amazing people that are there for you and your pet.

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Amy Prince

I went in yesterday with a young chick in distress. She was gasping for air and declining rapidly. We called before we left to let them know we had an emergency. Upon arrival the staff took our chick and told us to wait. Ten minutes later they brought her back up and said that because it was 5:30pm and they close at 6:00pm they couldnt help us. We were told wed have to go somewhere else. Dr. Harris has been our vet through 3 dogs and a cat and we love him. Weve referred everyone we could to North Austin Animal Hospital. I was absolutely astonished with the disregard and apathy we were shown yesterday. We will NEVER return. We are disappointed to part with Dr. Harris but we cant condone the behavior of the employees. I understand that this is a business but we are seeking care for our loved ones. Patients (CUSTOMERS) beware.

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Barbara Chambers

Although I had to say goodbye to my beloved kitty of almost 14 yrs - the ENTIRE staff at North Austin Animal Hospital were nothing but the best!!! My emotions were always on overdrive; everyone was kind and took their time in talking to me. I cannot thank them enough for their help through the most difficult time I was going through. I wish I had found them prior to MaMas illness because they surely deserve top ratings in care and compassion - her previous vet did not!! Dr. Harris made sure I understood my options and when it was time Dr. Mouser was with us and not only did he provide me comfort but he also provided MaMa with it too. I miss my baby dearly, however knowing her last few weeks were handled with the utmost care and respect has given me some comfort.

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Nico Nordstrom

Theyre incredibly compassionate and caring about what they do, and I wouldnt trust my furbaby with anyone other than them. Dr. Hepner is truly amazing, and she helped to save my cats life after another vet had callously misdiagnosed him (*cough cough* South Austin Pet & Bird). They have cute reptiles in the waiting room, and everything is always clean and sterile. The staff has never been anything other than completely kind, bright, and helpful - and bc I have an accident prone cat I have been here quite a few times. If you want your animal to be taken care of with love - come to North Austin Animal Hospital.

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Laura Jones

North Austin Animal Hospital is wonderful! They have taken great care of our dog over the years, but went above and beyond over the holidays after he had to have emergency stomach surgery. He spent two days recovering there and they made him so comfortable. Dr. Mouser and his staff are incredible people who do their utmost for the animals in their care. When our dog was need bland, solid food after surgery, they went out, bought him some chicken and boiled it for him. Incredible!! Many, many thanks to the good people at North Austin Animal Hospital who looked after him during that tough time.

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Ima Eridink

This was our first visit to the clinic. Our dog was exhibiting some very concerning symptoms and they were able to get us in to see the vet on the same day. Dr. Judd was great as was the tech, Melanie. They were both very helpful and sweet to our pooch. They had worse news to deliver than I was expecting, but they did a fine job sharing the information and explained everything well. The front desk staff was efficient and courteous. We got follow up calls and and appointment confirmations via email. The service felt top notch, the staff was caring and concerned. Id happily recommend them.

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