Carrollton West Pet Hospital

Reviews 10

RA

Rachel Baker

I have been fairly happy with Carrollton West Pet Hospital for the first two years that my three dogs were patients there. They did not go above and beyond but maintained a standard of care that I would expect from a professional business. It was my dogs most recent vet appointment that I was troubled by the team and prompted me to switch to another location. During a visit in Fall of 2012, two of my dogs were seen, one was scheduled for its rabies vaccine and the other was a couple of other routine shots and was not yet due for his rabies vaccine. The doctor stated that both dogs were due for rabies shots, so I listened and proceeded to let him administer them to both dogs. When checking out with the receptionist, she alluded to the fact that I should not have had a rabies vaccine for my second dog. She was quickly quieted by another receptionist that said he in fact was due. Being suspicious, when I arrived home, I checked my dogs vaccination records to find out that he was not in fact due for a rabies vaccine until the following year and was given the shot by mistake. The part about this incident that makes me the most angry is not that they made a mistake, I understand that it can sometimes happen. What troubles me the most and has caused me to leave this facility as a client is the fact that when the mistake was discovered, they lied to me about it being a mistake. I probably could have forgiven the mistake of the extra shot, I cannot however forgive dishonesty.

---

JC

JC Bates

First, let me say I was never actually seen by a vet at this facility. I called to see about having my parakeets wings trimmed. The woman who answered the phone told me I would be required to FIRST have a "full physical exam in order to establish a relationship with your baby". This would be $95 not including the clipping. The bird is not ill and I just needed the wings clipped—I didnt want them to clip me for a "full exam" that I did not want or need. Perhaps she did not realize that I am a surgeon (for humans) and have an idea what a "full exam" for a parakeet actually consists of (not much). I told her I was only interested in just the clipping and she pretty much mocked and laughed at me. It is a shame the front desk ruined a chance for a new customer with her attitude. UPDATE: For the benefit of anyone else looking for the same services I was, I found a nice little independent pet shop in Denton called "Fish n Chirps." They performed the clipping in about 3 minutes and their fee was $5. That is not a typo. Outstanding. Thats all I wanted.

---

EM

Emily Owen

Although the vets are generally nice and professional, they do try their best to push unnecessary treatment and examinations on my pets every time I call/come in for an appointment. I had a blood test scheduled for my elderly dog to figure out what kind of pain medication he needed to be on that would be safe for him and the first dr I saw said it would be $115. When I finally scheduled the appointment, I was put with another dr that charged me $186 claiming that "I dont know why he told you that price, your dog needs a general blood test that checks everything...", the previous dr that told me the lower price said it was a general blood test...my point is, they try and charge you up the wall. The minute I find a better pet hospital to take my babies to, Im out of there.

---

SH

Shelby Bennett

I am very happy with the veterinarians at CWPH! We have 2 parrots (and previously 2 guinea pigs). Dr Osofsky & Dr Champagne are wonderful, caring vets. We see Dr O for our birds, although when she was out, Dr C was just as knowledgeable and helpful. Dr C also treated our guinea pigs as they aged (they were rescue pigs and one came to us with pre-existing health conditions); Dr C was straight-forward with us but still very sympathetic when it was time to end their suffering. She did not push any heroic measures or unnecessary tests. Im stunned at people who view price as their top concern. Price is no object for me when it comes to our pet family members. Highly recommend for avian and exotic vet needs.

---

ER

Erin G

(27/female) Was a first time ever bird owner last year when I took my adult Congo African Grey here. I thought the place was neat and organized, friendly, clean, and spacious. My avian vet was knowledgeable, friendly, caring, and gentle, and explained everything clearly for me. Though I had to run lab tests on my bird to confirm the health of my bird because its poop was not normal, I was guided in the right direction about necessary checks versus random checks. I live out of town and have been to another avian vet since then. I plan on going back to this avian vet when Im visiting Dallas again. I had a great experience here and trust them.

---

CH

Christopher Robbie

Carrollton West is a very special place. I have been taking my little buddies there since I moved to Carrollton over 20 years ago. What I noticed is that all of my dogs like going to the vet since I found CWPH. From the moment you walk in, the staff makes you feel like you belong there, often coming out from behind the desk to greet my pets. The technicians are gentle, and the doctors give exams with care and compassion. I wish my personal doctor treated me as well as CWPH treats my pets. If you care about your pets, you should try CWPH. Dr. VanAntwerp and Dr. Champagne are the best.

---

WI

William Fischer

Dr. Champagne and staff are amazing! Over the years weve had the normal cats and dogs which are easy to find care for. The snakes, lizards and other exotics have been a bit more challenging but Dr. Champagne has never let us down. From routine check ups to end of life care they have always taken great care of our furry and scaly kids. Were sad to be leaving the state as I have complete trust in the hospital and staff and it isnt always easy to find a place like this. You and your animals will be in good hands here!

---

ZA

Zane Perkins

The location is cute and there are a lot of rooms available, also the staff was very friendly and nice to our pet. They are very well educated on even the most exotic animals. They knew exactly what was wrong and helped us out at a reasonable price. Only downside was that it was a little busy and we had a bit of a wait, but it was worth it. They even call every day for the week after to check in on our pet and make sure she is doing okay.

---

CH

Christine Wilson

I have two older rescued Guinea Pigs. It can be difficult to board them because they cannot be treated like a cat or dog. The doctors and staff treat my girls so well! Last time I boarded them their bottle broke while they were there. The staff went to the store and replaced it with the exact same bottle! I was shocked and amazed! I am so very grateful to them for all their care! I never worry when I am out of town.

---

KO

Koby Breese

This is by far the worst clinic I have ever had to deal with! I worked for them and I was a client and got treated poorly in both positions! Recently I asked for my dogs radiographs to be e-mailed over on an emergency basis and I ended up having to go pick them up because it was taking days!!!!!!! That is uncalled for!!!!!! The "owner" was very unprofessional to my request! Ridiculous!!!!!

---

---