Lone Star Family Health Center

Reviews 4

KA

Kathy Wilson

My husband and I chose this health center because we do not have insurance through our jobs and make too much money to qualify for Medicaid. Pregnancies and the ensuing health care are very expensive and we wanted to have affordable, yet quality, health care. We definitely picked the wrong clinic. It was cheaper than most, yes - but you get what you pay for. There are truly not enough words in the English language to depict the awful quality of service at this facility. The staff do a horrendous job of answering the phone, but once you actually get them on the phone, they are rude and unhelpful. And good luck getting anyone to call you back. I would arrive at all appointments 15-30 minutes early, as requested, and I waited in the waiting room an average of one hour to three hours just to be seen for 10 minutes tops. There were even people that made "walk in" appointments (I know that because I was in earshot when they were MAKING the appointment) and they got seen before I did. Really? This happened several times, but I kept my mouth shut. There was one specific instance in which I had to go to the clinic for a shot only (Rho-Gam, for pregnancy reasons). I was told that it would be a "nurse visit" and that it would take 5 minutes, tops. Well, I went to the clinic, and I was waiting to GET A SHOT for THREE HOURS. Explain that to me. They couldnt . The nurse DID say that the receptionist forgot to tell her that I checked in and that the only reason I was even seen is because she (the nurse) recognized me while I was sitting in the waiting room. Now my son is a patient of theirs (at this point, I have only stayed with them due to the relatively affordable cost - but we are about to change) and we have waited a literal WEEK to get any help with my sons acid reflux. I know they dont care if he suffers from acid in his esophagus, but I care. I was hoping that the clinics staff might have an upgrade when they moved to their new, beautiful building, but nope. They are still the same rude, indifferent, unhelpful, and unconcerned staff. You may save money going here, but youll definitely regret your decision in the long run. Most likely, youll switch Doctors/clinics anyway, so why bother going here at all? Unless you have Medicaid and absolutely have no other choice, DO NOT give this place your business. It is abhorrent.

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A

A Private User

If you are uninsured and would like to receive medical help, DO NOT GO HERE. You go in and they ask if you have insurance, unfortunately I do not. They tell you it is $130 up front before you go in. You go into a separate room to register (so why is the receptionist there) and they finally ask what the problem is. I have been flowing for 18 days, so I figured I would see a doctor or a OB/GYN. I also skipped 2 months, so with my age I knew that it was the beginning of menopause. I have also been doing research on the computer, so I understand that some other things could be wrong, this is why I was seeking medical advice. You go sit in a huge waiting room to be called. The wait wasnt long. They took my weight, height, blood pressure, and temperature and we went and waiting in a room. The nurse came back and asked for a urine sample. Now I am not originally from Texas, so I am not used to being treated like an idiot, and I check things out before I panic. I was told I would be seeing a nurse practitioner, not a doctor. This woman came in with such a huge attitude on her that I am surprised she could get thru the door. Normally a doctor will come check you out, at least feel the affected area, but not her. She stood on the other side of the room and proceeded to give me a lecture. Telling me that she went 2 years without help and so on. Now the whole time I am sitting there thinking is she for real. I could have cyst, or tumors, or who knows what else wrong, and all she is going to do is lecture. She also proceeded to tell me that they ran a pregnancy test (of which I took 4 thru this whole mess) and told me that it wasnt a miscarriage. DUH! This woman never touched me until she decided to take my blood pressure again, telling me she did not trust the machines that did it. So need less to say my husband and I left with no help at all. Hey people it is the 20th century. Wake up. We have modern medicine, and I know that tests can be run to help people out. So please do not go there and tell all your friends that this place is a colossal waste of time

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SA

Sarah Marie

Lone Star Family Health is an insurance fraud front end. Their staff seem to only speak Spanish and this seems to be because they seem to prefer Illegal immigrants (over white Americans for example). Presumably this is because immigrants are less likely to report them to the authorities or complain about poor service while they operate illegal schemes to double, triple and quadruple bill insurance by requiring patients to come back multiple times in order to get 1 treatment that should have been provided on the 1st appointment. It is clear that they have all these unethical billing and appointment schemes so they can maximize profits rather than provide any care. Beware of this money-making scam. This is the WORST medical "care" we have ever experienced in our lives. If it werent for the fact that we went to the Emergency Room for normal doctor visits as well as emergencies, Id be dead right now. Additionally, they have a revolving door of "doctors" (actually Residents) but do not retain the history so you have to start over again every few months and they make you come back (so they can bill insurance again) again and again and again to repeat what you told them before because "that resident is no longer with us so you have to start over again. Having a staff of all Residents is also part of their profit scheme. Low-paid, slave-like Residents coupled with double, triple, quadruple insurance billing practices maximizes the owners profitability I am sure. On top of all of that, almost all the permanent staff also seem to be "sponsored" (a.k.a. low paid) immigrant staff as well. Why pay American doctor salaries when you can paid low, low, low salaries to immigrants and Residents so the owner can apparently buy another yacht, another McMansion and take another vacation instead of actually providing care for his literally and figuratively poor patients? Dr. McKernan seems to be perpetually be "away" from the office presumably because he is away on luxury vacations paid for by insurance fraud at the expense of his untreated patients.

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HA

Hailey Mclemore

Ive seen tons of bad reviews of Lone Star clinic, but I personally have had only positive experiences. Ive seen both a general practitioner and a dentist and both were able to get me in within a couple days notice.My first visit was to follow up with a general practitioner after being released from the hospital and even though they were prompt I do kind of feel it was a waste of $75 because I only saw an intern to simply told me I needed to find a neurologist which was something I already knew. After that I applied for the sliding scale fee and it was pretty simple to get approved and very useful for those who dont have insurance and cant afford to pay the full cost for an appointment out of pocket. There was also someone there who can assist you in getting approved for medicaid and she was also very helpful. I was very impressed with the dentist, who I saw on a Monday to get my initial x rays and what not. The dentist asked me what was causing me the most trouble and wed fix that and then I could come back at a later date to get the rest of my work done. I explained to the scheduling desk that I was going out of town for an extended amount of time the next week and I asked if there was any way they could fit me in before then. Though they didnt have any initial appointments, they got the actual dentist to ask if she could squeeze me in that week, and after looking she told them to put me in for the very next day at 4 pm. The work I needed were on my 4 front teeth, so it took a while and she even stayed to 6 pm to complete my work. Ive always had a lot of anxiety about going to the dentist and its one of the things I dread the most, but she made sure I was completely comfortable and gave me laughing gas to help me relax. I think Lone Star clinic is a very helpful place with staff that actually care.

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