Veterinary Specialist

Reviews 3

HE

Heather Fuscellaro

BEWARE***BEWARE****BEWARE***BEWARE****BEWARE***BEWARE*** A little over two weeks ago I had a great consult with Dr. Reaugh re: the mass cell tumor on my pets ear.  I was told to come back in a few weeks for the surgery, and it was mentioned that an oncologist would work with him to consult and see what else, if anything might be needed.  I go in today and suddenly I am having an appointment with VSNT, which unbeknownst, is a separate, COMPLETELY separate, company...although you go in the same door, go to the same exam rooms, it is not at all the same company. Then when asked why this was not brought to my attention in the FIRST consult with DVSC, there is no answer, other than, "We are separate"  and "I know it is confusing".  IF IT IS CONFUSING THEN CLARIFY IT UP FRONT!  Then when I ask to get a copy of the quote from the first consult so I can see what the now "new cost" will be since VSNT is now involved, I am told I have to go to the front desk and get it from the DVSC person.  WHAT??????   My understanding after my consult two weeks ago is, I was to bring in my dog in for surgery today.  At that time, Dr. Reaugh would consult with the oncologist to review my pet and make any other recommendations they might be needed before the surgery that was scheduled. HOWEVER, what took place is another 1.5 hour appointment with "another company", another doctor (specialist) that was not part of DVSC, wasting an enormous amount of time and Dr. Reaugh would not even come back in to answer my questions because my appointment today was with VSNT.  It is the most unorganized, frustrating, inefficient process I have ever witnessed. DAY TWO UPDATE.  It gets worse. It was, and is, my understanding that the "recommendation" from Dr. Allstadt was just that, a RECOMMENDATION, and the information was provided to me so I could make the best decision for Chloe.  However, I had a confirmed appointment with the Trinity Mills VSNT today, and just before the appointment, I received a call from Emily that Dr. Lang is refusing to do surgery unless all lumps are aspirated and sent to pathology.  Chloe is a Weimaraner that is prone to fatty masses.  She is almost 10 years old and has numerous fatty masses.  Now you want to aspirate every single one of them, send them to pathology even though they have been for quite some time.  I do not want that for Chloe.  I do not want that invasive of a procedure done.  I want the mass cell tumor on her ear removed.  However, Dr. Lang is now refusing to do the surgery and is trying to force me to have every mass checked.  What happens if two weeks after the surgery she gets another mass cell tumor.  You can not predict everything and you do not know if the fatty masses are of any concern.  So why cant you just do the surgery for the EAR???? The original vet is willing to do it.  That vet clinic (highly respected clinic that referred me to you) is not requiring all this other work.  They told me this is a simple procedure, and Chloe will come home that day.  That clinic knows home is the best place for the animal, especially after surgery.  But not VSNT.  VSNT has made this a huge ordeal, requiring much more than what is needed or wanted, and told me Chloe would have to stay the night.  And to top it off, Chloe is on Prednisone, and her prescription is now done BUT you have not provided any recommendation for how to proceed with that.  Yet YOUR very own discharge papers state: Prednisone 20mg: Give 1/2 tablet by mouth once daily. Do not stop suddenly without orders from a doctor. I have now called several other clinics (many who refer to you) and told them this story. They ALL agree the handling of this situation is not appropriate.  YOU DO NOT HAVE CHLOES BEST INTEREST.

A

A Private User

I find it hard to give a fair rating for the Veterinary Specialists of North Texas because the good service provided by their medical technicians are totally overshadowed by the behavior of their reception staff ... The reception uniform of black scrubs should probably have been a warning. Most businesses have attentive, helpful reception staff, but not here. The only one with any manners here is Holly, if shes not too busy. The other two - Donna and Yasmin appear to have no clue about how to treat people, particularly the people who keep their business alive. The worst time was on my third visit in about 6 weeks ... There was a temporary lady on duty and as my pet and I entered the office she looked over at us, then - instead of saying hello and asking me who I was or the name of my pet - she turned away and asked Donna (the reception team leader), "Whos that?" Donna glanced across the desk, muttered my pets name and carried on with her business. The temporary lady picked up the phone to let the medical staff know my pet was there and then returned to fiddling with her computer. I stood patiently by the reception desk, expecting, hoping one of them to say hello, or even look up, but nope, nothing. I was ignored for 3 or 4 minutes before giving up and sitting down. I had so hoped Id just been unlucky on the previous 2 visits, but sadly this thoughtless, disinterested behavior seems to be normal. The first person to speak to me was the vet technician who came to collect us about 5 minutes after we arrived. I must say that all the medical/technical staff Ive met there have been friendly and sympathetic. Doctor Harris is also pleasant and seems to want to help her patients. I cant understand why these women behave this way ... Forget about getting a kind, friendly word from either Donna or Yasmin because 5 visits later that still hasnt happened yet, no sign of a smile for either me or my pet yet either. They do pay a bit more attention when its invoice time though. Oh, and theres no follow up phone call the next day from them to check on my pet either - something my wonderful local vet reception staff always do after we visit them. Ive even asked a few other people I know or have met there about their visits and how they were treated ... they had similar experiences too. So, in conclusion, I would rate Donna a 1 star, and; Yasmin maybe 2 stars on a good day; Holly, 3 stars and the medical/technical staff 4-5 stars. Be prepared for the frosty reception when you arrive ... Things improve dramatically once the medical staff take over, but you still have to head back to reception to pay the invoice of course ... Maybe someone will show these women this review and perhaps it might shock them enough to change their attitudes for the better - at the moment they make an already stressful time much worse .,. It would be wonderful if they improve their customer service skills, even a change from the black uniforms would be an improvement!

MS

Ms Macy

Our pet started chemotherapy 2 weeks ago to the facility off of Bryant Irvin and after first treatment did fairly well. She was supposed to have another treatment 1 week later, however they failed to schedule it and we ended up having to take her a day early due to this incompetence. The communication and follow-up was poor which resulted in our pet needing serious medical attention. We took her to the emergency FWVS since this is where she was receiving treatment for her cancer and VSNT was closed. The main reason we went to this Emergency facility was thinking they had access to her medical records. Thank goodness I brought her records with us because they didnt have access. Basically we were told they only shared space and not anything else with VSNT. The ER ran an enormous amount of blood tests and determined she needed a blood transfusion after 2 hours. However the blood they had on hand was expired so we then paid another large bill and then had to go to another Emergency facility in Mansfield for the treatment. While at the Mansfield facility and doing blood transfusion I called the ER at at FWVS again asking them to contact the Vet that had been treating our pet to see what her blood count had been, because this information was not in her record. They told me they would call the Dr. Burney and give me a call back. It has been 1 week since we had to put our pet to rest and we have never received a call from anyone at this facility. However, the Mansfield Vet hospital did call to see how she was doing. We spent over $2600 in that 2 week period at FWVS and placed our trust in this facility to help care for our pet. We didnt even get a phone call, therefore all I can say is "Cash Grab" and no personal concern.