William P. Clements Jr. University Hospital

Reviews 3

JI

Jim Brown

The new William Clements UT Southwestern hospital in Dallas that we went to this time is much nicer than the old St. Pauls Hospital thats been around for eons and was sort of post-apocalyptic in nature with real zombies and such screaming "help me" which is really scary for young girls like my daughter (shes not so young anymore). Certainly, such noises are both scary and heart wrenching and both invokes caring and repulsiveness at the same time so its hard to cope with. The newer hospital each person gets a nice big room and you cant hear your moaning neighbors. Which sort of seems more conducive to healing but at the same time makes you forget about the plight of others which may not be a super good thing but helps the patients. The docs seem to be on the ball, the nurses and respiratory therapists and most of the staff have been super. It definitely feels like a real improvement over their old St. Pauls UT Southwestern hospital. I heard they will tear down the old St. Pauls. The new UT Southwestern William Clements building also has some sort of new-fangled TV box (Sky Scan?) thats "hospital approved" and sanitized for your protection. At the old hospital everyone had to bring their own laptop and was a pain to get going with the Wi-Fi credentials changing periodically but so I guess this replaces that. That means you can watch a few free movies so my daughter watched all of them pretty much more than once. Theres also a camera so you can web chat and internet so you can surf and watch Netflix if you already have that. However silly enough, theres no DVD player. So silly us we brought our little mini DVD player up there with "Annie" and "Book of Life" dvds to watch. Between us, the respiratory therapist, and two nurses we couldnt figure out how to watch a DVD. It seems that UT Southwestern doesnt want us to watch DVDs even though they promised us we could and has the TV locked down. I dont consider myself to be a luddite so I wasnt afraid to hook up a dvd player to the tv. We basically figured out pretty quickly you need the TV remote to switch video inputs from hdmi to rca but none could be found and apparently theres only 4 remotes in the whole huge hospital because theyre so worried people will use them or worse walk off with them! eek! So anyway the nurses called IT and they sent this guy up there. Oh my! He started interrogating us as to who said we could hook up a dvd player to their TV and who told us we could do this and who told us about the remotes and that and he was really griping us out. We of course didnt name names and then I turned to my wife and said, "Somebody will be fired!" in sort of an Apprentice (TV show) sort of way. Finally the guy whipped out a tv remote out of his back pocket (no im not kidding) in sort of a power-trip sort of way and switched the tv input for us and low and behold the dvd player appeared like magic as we were telling him all along. He sort of threatened-warned us that we MUST tell the nurse when the movie was over so that they can switch the input back. He was telling us how expensive the TV was and that the cam at the top was a THOUSAND DOLLARS but then they couldnt put a dvd player on the TV? Like just wow, gimme a break. I really felt like he was going to switch to a German accent and start asking for us to show our papers! (no offense to good germans). That particular experience left a bad taste in our mouth but what do you expect, it seems to me that hospitals have always been that way.

GR

gregory warren

Sunday, Feb 5, 2017 --- PLEASE!!! Dont deliver youre newborn through this hospital because they will call Child Protective Services (CPS) if you refused to give your child the Vitamin K shot (aka Hippa Vaccine) and according to there policy they will detain you and youre newborn until CPS case worker meets you!!! My wife and I had a home birth and call 911 to help cut the babies umbilical cord. The paramedics took our baby to this hospital and then on it was a visit from HELL!!! My wife and I had checked in at 1PM on Sunday Feb 5, 2017 and told them were not staying for 2 days but 24 hours. The nurse told us that because we refused to give our child a shot, we have to speak to their hospital social worker before they release us. The next day, around 2 oclock we started asking the staff nurses, "how much longer do we have to wait to be released because we want to be discharged right now"! She said they are waiting for clearance from CPS. Thats when we got upset and asked to speak to the nurse in charge. We talked to the Nurse in Charge to tell them the hospital social worker Andrea Mckenizie was very unprofessional and before shed left she said, "Oh my gosh"! So then several hours had past and still waiting to be released. In a panic, we decided to just leave with our baby from the hospital recovery. So we got past security towards the elevator than security from the front desk immediately held the elevator to prevent us from leaving. So the alarm was triggered because still the baby had the monitoring on her feet. The hospital police came out and they stood outside guarding our door like criminals. One officer tried to speak to me but I refused because at that point I was in too much distress. Again, waiting a few hours until CPS case workers. We was discharged at 8PM on Monday Feb 6, 2017. The following day, a CPS worker came to our home because of the incident caused from the hospital. FYI > Vitamin K shots are known to have side effects of giving infants cancer later on!!! FYI --- Everything you get done inside the hospital, they get paid for, of course they are going to tell you to do this and do that but its youre civil rights to refuse treatment and be discharged from the hospital!!!

KE

Kelly Thomas

Was very disappointed with my recent stay here. I had a major breast reconstruction surgery after breast cancer and when I was in ICU, the care was good and my nurses were top notch. However, when I transferred over to a regular room, it was awful. It was very apparent that the nurses were overworked and had too many patients to care for. The food was some of the worst I have ever had in a hospital and I have a chronically ill child who has frequent hospital stays and I myself have stayed in 3 different hospitals in the past year, so I certainly dont have high expectations in regards to food. Was on hold to order room service for 5+ minutes frequently, it always tooks 45 min-1 hour to receive, then when I forgot to request ketchup for my burger and asked at delivery, I was told it would take another 45 minutes to get it, "if I really wanted it." On my 3rd day there I requested antibacterial bath wipes to be able to wipe myself off since I was unable to shower, I sat in a chair for an hour waiting for them to bring them, buzzed several times to request status and finally the nurse told me they "couldnt find any" and handed me a stack of dry washcloths. Ok, Im unable to stand by myself, or go to the bathroom unassisted but somehow I can now miraculously make it to the shower to wash myself off? Only after I stated that was unacceptable did I get help to wipe down at my chair. I was also supposed to have a compression garment for my thighs that my doctor told me to start wearing, well, the one they gave me was two sizes too small, so I requested the correct size, kept following up multiple times throughout the day, only to be told 8 hours after my first request that they "couldnt find anymore" I was discharged without it. I was supposed to stay an extra day but requested an early discharge because of the sublevel of care and they agreed. This is an $800 million dollar hospital that has now been open for 8 months, in my opinion, this is unacceptable. I love my doctors at UTSW and think they are some of the best in the world, but this hospital does NOT convey that same message for patients.