Williams Eye Care - Frisco

Reviews 18

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Jessica

I went in to return a shipment of contacts because my eye doctor put the incorrect brand on my prescription. We had called ahead to make sure that it would be okay the previous day and the doctor said itd be no problem. When I went in the three ladies at the front were absolutely the rudest people. They told me they couldnt take it back because it was opened when it was clearly sealed. And then they began to tell me that I need to figure out what Im doing because Ive become an inconvenience to them. I reordered the correct pairs and when I told my father about this he went in after to see what had happened. A women who was not in the room the first time I went in told my father that I was rude, demanding, and that I was cursing. I know those of you reading this do not know me, but I do not curse and I work hard to be nice to everyone, especially those who are rude to me. We proceeded to cancel the order and they continued to call me a lair and called my father and I crazy. This was the worst experience Ive ever had at any doctor. I will never return. Ive never felt so humiliated. Ive never seen employees band together to lie in order to hurt a customer. And I dont understand why an employee who was in there the first time did not speak up when I was being attacked. Stay far away.

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Chris Phillips

Starters: from the moment I entered, I found the women at the desk to be VERY professional and had an excellent, welcoming demeanor. The waiting room was busy with phones ringing regularly. They both handled the callers patiently and adeptly with the perfect touch of humanity and professionalism required of a medical team member. Appointment: Dr. Williams is an OUTSTANDING clinician. He was informative, professional and, most importantly, highly skilled and knowledgeable. A wonderful bedside manner (which Dr. Williams possesses) is somewhat inconsequential without a wealth of medical knowledge and the ability to apply said knowledge to patient care. Many practitioners are either smart or congenial. These traits are often mutually exclusive. Dr. Williams is the rare clinician who is both kindly communicative and HIGHLY skilled.

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Danny Johnson

I was waiting for my appointment when Jessica came into the office. The ladies at the front desk seemed nice to her; I heard no problems as she got her refund. Although I wasnt paying complete attention, it sounded like she had ordered the wrong contacts and one on the ladies was trying to make sure she was happy wearing the ones she was now ordering instead. A little later, her father came in and began to throw a tantrum. He accused people of humiliating his daughter, and when the ladies at the desk said no, he said they were telling lies and that he had everything on video. I wanted to speak up, but he was so upset, I was worried he might be violent. I want to say that I did not see anyone treated badly. My experience with the staff and the optometrist was very professional.

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Jason G

This was my first time at this location. The service was outstanding. I have never had any luck when my eye exam was done by lencrafters (outside of texas). They never took the time to find contacts that work. I told the Dr. what I had been told in the past and he said they werent taking the time to get a proper fit. This visit, the Dr.was spot on. Will keep going. The office was booked with patients. You better make an appointment ahead of time. I walked in, and they had already found my insurance information. I got in a few minutes after my appointment time. Very happy with the service.

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Tyler Yell

I was thrilled with the personal service and thoroughness of Dr. Williams and his office. Dr. Williams went out of his way to discuss all the different ways I could keep my eyes healthy through lifestyle. Ive been going to him since 2008 and every time Im there the office is full of patients and friendly staff. Its easy to see why when you spend more than a few minutes with Dr. Williams.

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Gwen Baumann

Ive bee a patient of Dr. Jones at this clinic for more than a decade. He is always very thorough, explaining the results of my exam and making sure to get the prescription just right. The assistants are always polite and thorough about testing and hygiene. Sometimes I have to wait for my appointment, but its worth it.

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socoro garc

I have been visiting this location office for some time, and I love there service.right next door is a place to buy your new frames and its right in the beautiful mall. There office is nicely clean and they treat you very well and respectfully. I sincerely recommend Williams eye care in frisco on Preston !

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Kjell Johansson

Dr. Williams is patient and listens. He takes the time to understand how our eyes have changed and what our concerns are and cares about working on solutions with us for the best vision correction. Our family has been seeing him for 9 years and we will continue as long as he is in business.

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Vivienne Ferrill

Everyone was professional and courteous. Dr. Egan and all of the team patiently answered all of my questions. Dr. Egan then walked me next door to lens crafter to explain what I needed to the eyeglass specialist Tara. Tara was also knowledgeable and patient. It was a great experience.

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Zehra Ahmed

Awesome place! The optometrist and staff were amazing. Emily helped me pick my contacts and taught me how to put them in. She was so patient and friendly and good at explaining. The doctor was very nice and knowledgeable. I didnt feel rushed at all and it was a great experience.

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rosalind wise

Ive been coming here for 3 years and the staff is always friendly and patient with my sons ages 8 and 15. They assisted my oldest with learning to wear contacts. Dr. Jones jokes with us to make things fun. I love this office and will continue to use them.

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Richard Lewis

Went online to make an appointment and the next evening I was having my eyes examined. The wait time after arriving was minimal, five minutes or so. Everyone was very nice and cheerful. Dr. James Jones was professional and quite personable.

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Soccermom Blunt

We were scheduled on a Saturday and seen right on time. The front desk made arrangements so that my son could be seen first( special request) The doctor answered all questions! We will be back! Very convienient location and office.

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Lisa Hogan

My husband, daughter and I saw Dr. Bobby Chan last week. He was thorough, patient and easily answered our questions. We all came home talking about what a great experience it was. We highly recommend Dr. Chan!

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PJ

Great experience on all fronts. Very pleased with the service of the staff. Easy and fast to get the appointment... didnt have to wait once there... will be using them for all our familys eye care needs.

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Jim Baker

was able get right in and was very quickly and professionally taken care of. Dr Patel made sure that we got the right prescription and that I would be clear vision when I got my glasses....

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Carla Straight

Had a horrible experience after going in for my annual exam. Staff was rude, didnt return phone calls until I called back 2 days later, not helpful...will not be back.

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Kharla Redublo

Everything was done quick and precise everyones so nice too they gave me a coupon coz they saw i didnt have an insurance and it greatly helped when i bought my glasses

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