Bingle Veterinary Clinic

Reviews 3

PA

Paul Bowden

First time Im writing a review for anything, but if you live in Houston and have to get a vet, do it here. Some of the prices are slightly higher than you will find elsewhere -- my girlfriend lives in the middle of nowhere TN with extreme low cost of living and something that would cost $50 there might cost $60 here, and some of the heartworm & flee stuff is more expensive than you could order online (thatd happen at any vet, though, similar to contacts), but the extra nickle and dime here and there is more than made up for. You will never wait. The vets & staff are all incredibly pleasant to deal with, and seem to love animals. Very clean. Conveniently located right off I-10 just outside the loop. Some amenities like a kennel that I have yet to take advantage of. And any time my dog has ever had an issue, they fix it fast. Most importantly, when my girlfriends dog came down with a sudden case of HGE and was seemingly on the brink of death, I called and asked if I could bring him in ASAP since I bring my dog there rather than bringing him to an emergency clinic. I was able to bring him in after only 45 minutes on a Saturday and he was seen, given fluids, medications, and fixed up within 30 minutes. He was feeling better by the end of the day, and almost back to normal the next. Similar situation with my own dog this weekend, prompting me to write this review. Ive looked at most of the vets around Houston and none seem to compare. If you have any hesitation about which vet to bring your animal to (well, at least dog) you should choose this one. EDIT: Meant to add, you will always get a courtesy call the next day checking up on your pet after visiting them, and theyll ask how things are doing / any changes / offer advise. Or theyll always ask if they can offer your pet a treat (if hes feeling well), and if he isnt theyll even say "Oh I wish he was feeling alright so I could give him a treat!" Also, the only complaint I have seen on here is about them not disclosing pricing. I dont know their policy / if thats true anymore, but I could see how in certain situations pricing could change so drastically, but their pricing wont be that outside of what other places offer. I can say that their office visit is $55, about what youll find anywhere else, which is more than worth it simply for the prompt service, let alone anything else. When they want to do something to your pet, they will give you a printed sheet of prices for different treatments / paths to take, and ask if you are okay with the pricing. So you shouldnt hesitate at going if you feel like you might be bombarded with surprise fees (as opposed to, say, an eye doctor, where theyll secretly and quickly run two five minute tests and charge you $50 each for them). Alright, not to go so overboard on the first review Ive written for literally anything, but you can even tell they look to improve. 5-minute max wait instituted (referring to the only other negative review), and they give you an anonymous card at the end of each visit asking how they can improve. They send texts / emails / updates about your appointments. You can sign up for an appointment online, which shockingly few places actually allow nowadays. And, when my girlfriends extremely sick dog "contaminated" a room, we were quickly ushered to a new room and the old one was quickly cleaned by some extremely unfortunate staff member free of charge.

J

J O

Words honestly cannot express my gratitude towards the team at Bingle Veterinary Clinic, they saved my Babys life and now Ive got another member of the family to stay for good! My family and I had returned from a Thanksgiving trip to Canada only to find a sick stray dog laying out in our backyard! Now, before we left on our trip, we laid out some rat poison for a small rat issue we were having, hoping it would take care of the problem throughout our vacation days. We left our own doggo at a relatives home to be taken care of by them while we were gone -we certainly didnt want him falling ill to the poison nor stay home without supervision. Unfortunately, we were upset to find out this stray dog was a victim of this deadly poison, and I couldnt bear seeing him suffer. He was already manifesting bleeding and spastic symptoms and he needed urgent medical attention immediately. To my horror at the time, it was around 3am on a Sunday and our nearby pet clinics were closed. The closest emergency pet hospital had HORRIBLE reviews, and I wasnt about to fall victim needlessly, as I was sure they would not help me or the dog at all. I waited until the earliest opportunity to get to an open and decent animal hospital in Houston, and Bingle Vet popped up on my search engine. It is about 40 minutes away from my home but I believe the grace of God was with me, because most vets are closed on Sundays (especially Thanksgiving week), and I was opting for whatever I could find. However, to my relieving surprise, I certainly was NOT expecting this team to be the absolute GREATEST people to ever service me when it came to my animals. Baby came in to the facility an absolute mess (and so did I, I had stayed up all night doing my best to care for him meanwhile waiting until they opened) and he walked out the next day stable and coherent and onto the road to healing! Bingle Vets pricing was reasonable and accommodating to my needs, as I am a full-time college student who just returned from an international trip (costly stuff, naturally), and I WILL be bringing Baby along with my other pets to this office from now on. My deepest gratitude to the staff and doctors at Bingle Vet, a special thank you to Nicole and Dr. T; once more, I recommend them 100% and trust that anyone will be more than satisfied with their service! -Jessica O.

DA

Danny Melendez

I was very disappointed with my experience here. I was under the impression that they pride themselves on satisfaction. I went in to get a flea treatment product for my dog, that was quick and easy the receptionist Rachel took his weight and sold me a 6 months supply of the flea treatment. The instructions are to give your pet one pill per month, and so I got home and fed my dog one and then I realized that the pack only had 4 pills, I called Bingle Vet and informed them of this issue. Rachel answered and told me to go in and they would exchange it. I got in my car and was on the way when they called and told me that because I had already fed my dog a pill they would not exchange it. This makes no sense because the package had already been compromised and unless they planned on selling it as a pack of 4 then I do not see why it was an issue to exchange it, if you can sell it as a pack of 4 then you can sell it as a pack of 6. I know some of you may read this and think I just stole two pills and was trying to make a few bucks, but that is not the case infact this encounter made me so angry that im writing this review. I have never written a review in my life. I went in to the location to talk to the manager and they told me she was at lunch and to call in an hour, I did and they told me she was in a meeting and that she would call me back. It is now 3 hours since I called them and I still have not gotten a phone call, must be a long meeting. Save yourself the trouble, Bingle Vet had the opportunity to own up to their mistake and make this right and they didnt. Instead I lost $30 because someone in their office opened the package and took two pills. Find a place that cares about their customers, and has good morale.