Quest Diagnostics Fallbrook

Reviews 10

EV

eva cruz

My daughter was pending a urine analysis and unfortunately this was mishandled by Byron Holcomb I was told by one of the staff members at texas childrens. The person in charge of the front desk (Byron)was unprofessional and plain rude. I wasnt give a form to go with the specimen I didnt have one upon arrival when he demanded I had to have one. I guess since Texas childrens is across the parking lot from them they always practice this way. However, I did write down my childs D.O.B and full name. When I handed the specimen and the paper to him I asked him if he found her chart and if he needed my insurance information and he said. "I got it". A week later Im calling Texas childrens for results and they dont have my daughters urine results and aked me if i had taking the sample to quest and confirm the location with me to make sure we were on the same page. Then Texas childrens calls quest and they can NOT FIND my daughters urine cup therefore test was never conducted. This is very disappointing now my daughters health is at a hold and at a possible risk because of some one not caring enough. I can provide the collection dedicate time and all is not a problem the problem is that all of this time ...TIME is running and being waited instead of Dr. Taking action if something is in fact wrong with my childs health. This a follow up urine exam and the 1st came back positive so this was just to confirm what was suspected on her urine. I van believe some one can be so careless and dont think about twice before doing something so terrible to a little girl and her family. People like this should not be in the medical field and should be reprinted. If serious consequences come about because of this delay someone is going to have to give me some answers. Plz mothers dont go to this location unless you absolutely have to and if so ask to speak to a manager or someone who is going to handle and process your samples the proper way

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RO

Rosleen m

The service here is despicable. Needed to have blood drawn for my 4 year old. Lady handled urine from another patient and then proceeded to work with us using the same gloves. Did not clean area where urine placed. Major attitude and argued with me when asked to get new gloves. I explained my 4 year old is afraid of needles and will struggle and that she will need a second tech. She was apathetic and entirely ignored me. As she struggled to get blood from a kicking and screaming child--with no comforting skills or care--she finally realized she needed a second person--which took an extra 5 minutes to get--over which my child was screaming and crying and running around the place in anticipation of needle. She needed 4 large vials of blood and filled the first 3 entirely--not having any commonsense that a 4 year old does not have that much blood to give. She put one tiny squirt of blood in last vial. Low and behold the findings in that vial were severely out of range--and we got pulled into doctors office frightened and scared until we conducted retest in doctors office which was normal. ABSOLUTELY HORRIBLE SERVICE--WOULD NOT SEND A DOG THERE. Can they find less competent people that can have such an impact on ones test results and health (with improper hygiene)?

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LO

Lorenzo Review

I hate needles, and the times I have to have my blood drawn (once every year or two as part of a routine checkup) I always worry myself sick. This time was unfortunately no exception - I didnt sleep the night before, and I didnt eat a thing the day of. I walked in at 4:30, and was out at 4:40 - by FAR the most seamless and PAINLESS blood work process Ive ever encountered. When Candice drew my blood, I didnt feel a thing, I mean it - not a pinch, nothing! Candice and DAnn were the two ladies that worked with me and they were the nicest, most professional and courteous people Ive ever had the pleasure of working with. Ive seen some bad reviews for some Quest PSC locations, but this location was outstanding. If I ever need lab work done on blood, Ill be coming back.

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RA

Rae Confer

Brought my one year old son in for his wellness blood work. She blamed him for moving and had to re-do the stick on his other arm. That was understandable if a little annoying to blame a 1 year old. She was disorganized and drew the wrong vial. She didnt act sorry at all for having him need to be poked for a third time. Instead when her manager had to get involved she blamed him again! Hes just a baby, its not his fault he squirmed when he was poked with a sharp needle despite us trying to hold him still. We wont be going back to this location needless to say. Ill drive across Houston if I have to. There should be a pediatric facility with staff who are caring for their little patients.

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JA

Jasmin Martinez

Best service ever! My 18 month old needed labs done and as a mother you feel horrible having to get your baby poked & hoping & praying whoever is doing the labs has the best experience to getting it done the first try knowing the possibilities of a baby screaming, crying, & squirming. I walked In waited only 5 minutes literally, to be called & Althea & her awesome co-worker first room to your right (didnt get her name) did a FANTASIC JOB! I highly recommend them! Thanks ladies so much!!

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TI

Tiffany Jones

Ok this place not only has the best customer service and friendly staff but Althea that works there is awesome, amazing, outstanding and more!!! I have a one year old and a two year old that needed blood work and we not only did it once but twice and neither of them cried!!! To me that in just a blessing that she is able to do that!!! Thanks so much!! We will always recommend this Quest!! Thanks Tiffany, Kaylum & Jace

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MI

Michelle Cabezas

The door says open 8-5. It was already 8 and people were lined up outside. The first person in line decided to pull the door and it was unlocked. No lights are on the front check-in window was closed, so how are we supposed to know it was unlocked? Rude. No greeting. No introductions. Just names being called and room numbers barked out. The only reason they get a 2 is because the lady looked up my my info twice.

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JA

jay tomlin

My name is Cindy Tomlin and Ive been using Quest for 15 years Have three locations that I use. My experience with all was has been perfect. Went to Fall Brook location on 7/31/2017 Only waited for 5 mins and Althea was grate. People who complain go in Daman service then and now. The staff is doing a great job,the people are the problem. I say take a hike.

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KI

Kimberly Grady

Was iffy since almost all the other locations have such bad reviews. This location is awesome. The lady at the front desk was very nice. I checked in at 11:40, got called back at 11:53 there were 5 people ahead of me. Walked out at 12:03. Demetria did my blood work and she was super nice and I didnt feel a thing.

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LI

Linda Perkins

I prefer going to this Quest over having my blood drawn at my doctors office, because not only are the people nice and the location convenient, but they can always find a good vein without too much trouble. Since I have to have regular blood tests, this is important to me.

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