Acres North Veterinary Hospital

Reviews 3

BR

Brandi Stanley

DO NOT TAKE YOUR ANIMALS HERE!!! If I could give no stars I would. One of my dogs has already died due to their negligence. Now they have sentenced my other dog to die from cancer because they misdiagnosed her several times. They did not tell me in 2012 when I had a mole removed from my dogs leg that it was cancer even after it was sent off to pathology. Just told me it was nothing to be concerned about. The mole came back and they removed it again and still did not tell me it was anything serious. So then my dog starts to get a bump on her leg in the same area. So I take her in a they tell me its just scar tissue and nothing to worry about. So it keeps getting worse so I take her back in the vet is very rushed and does a needle biopsy of the area to look at under a microscope and comes back in to tell me that she doesnt really know what it is from the slide and Im going to have to bring my dog back when the vet has more time for another biopsy so they can send it off. This vet was very rushed and seemed stressed. I even heard her talking on the phone outside the door about how she just didnt have time because she her rooms were all backed up. Kind of made it sound like she just didnt want to be there. So they charge me over a $100 and did not get any answers. So I decide to go to another vet a second opinion. Come to find out, after this vet reviewed my dogs records and consulted with a veterinary oncologist in Dallas, my dogs leg should have been amputated back in 2012 because it is a cancer. Oh and to make it even worse now it has metastasized to her lungs and there is nothing that can be done. Not even chemotherapy will help her. So If Acres North had diagnosed my dog correctly 2 years ago I would not be looking that death of my dog to their negligence. This is also not the first time, my other dog died in April from cancer as well. I also brought him in in 2012 because of being lethargic. They did an X-ray and said oh we think we see something in his abdomen. Then the vet comes back in a says oh it was nothing. I had another vet look at it. Fast forward February 2014. my dogs starts to look bloated so I take him in and they do an X-ray and guess what he has a large tumor on his spleen. The vet even told me oh you remember when we thought we saw something 2 years ago yea that really was something back then. So by this point there is nothing that can be done and my dog passed away in April from a tumor that if caught earlier my have had a chance of being removed and treated with Chemotherapy. The icing on the cake is that the front desk is horrible. Every time I had gone in they did not have enough staff up front. So The staff thats up there does not hardly even acknowledge you. Youre lucky if you get a hurried and rude well be with you in a minute. There is also always one girl sitting at a computer and absolutely refuses to help anyone even once one of the other girls asked if she could help out. I heard this vet is owned by a corporation and not locally owned as they used to be.

RE

Rebecca Oldham

Weve taken our dog here multiple times, including for boarding. This clinic has a reputation for charging quite a lot for their services, which I wouldnt mind if the service was superlative; but honestly, its just inconsistent. Some of our visits (annual check-ups) have been quite satisfactory (depends on what vet you get), but really it has been the boarding and a particular medical visit that make me give it a low rating. The most frustrating experience we had was leaving our dog there for boarding for a couple weeks. We leave him here because they are a vet, have his medical records, and expect them to be more observant and able to offer medical intervention, if necessary. Our dog gets nervous in new places, and often times does not eat much in kennels. This was the first time we had left him for more than just a weekend, so we had no idea that it would get as bad as it did. When we returned and I picked him up, our dog looked emaciated. When we dropped him off he was 15-16 lbs, and when I picked him up he was 11 lbs. His ribs and hips were clearly visible and boney. He was incredibly lethargic and weak for a week after we picked him up and it took about a month for him to be back to a normal weight. We had not even received a telephone call that he was not eating. Had they noticed or cared to call, we couldve at least given him an IV until we got home. Im pretty confident if we had been gone much longer our dog couldve had serious damage done to his body, and possibly even have starved to death, under this neglect. The next day after bringing him home, I scheduled an appointment to make sure that I could nurse him back to health properly. When I told the vet that this happened under the care of their own kennel, he did not apologize or take any responsibility. He made an excuse about how many dogs there were in the kennel. I told multiple people at the front desk about what happened (in a very polite fashion). Not a single person even apologized, and I still had to pay more for the visit with the vet, even though I wouldnt have had to be there if they had properly cared for my dog in the kennel. No one apologized or took responsibility for really dropping the ball. Needless to say, we do not kennel our dog at Acres North anymore. We do not trust that they are able to keep our dog healthy and safe while we are out of town. Now, we drive more than 30 minutes to kennel him because at least we know hell be taken care of where we take him. The other less than stellar visit was when our dog got out of our yard and was most likely hit by a car. When we brought him in to the vet, they gave us some pain meds, but didnt do an X-ray to make sure that there were no broken bones. The vet we met with seemed annoyed with my questions and concerns. After a few days of very unusual behavior, we brought him back in and got an X-ray, which turned out to be normal. The vet we dealt with the second time we came in was much more accommodating. Just inconsistent service...

KA

Karlitajanae B

Not your mamas Acres North anymore. When we first began visiting AN years ago, it was a fantastic place full of helpful, welcoming staff that obviously care about your animals. Im not sure whats happened in the last year - new management, perhaps, and so many new staff - but this isnt the Acres North weve trusted for years and we wont be returning. On our most recent visit, not only did they bring out the wrong patient notes and began trying to treat a different dog despite my protests, their newer vet, a Lindsay Mathre, seems to be interested in being the veterinary equivalent of Dr. House and wants to play with your dogs well-being to further her ends. Despite being warned that sedation almost caused the death of my dog - which she would have known had she bothered to check that she had the right patient notes or even read them at all - she ranted, railed, and blamed my unwillingness to have him sedated on a concern about cost rather than the health and safety of my dog. All of this was detailed in her barely literate, unprofessional, and snide patient notes when we requested our dogs health records to move to a less ham-fisted, bull-in-a-China-closet veterinarian, as well as a remark that we "internet diagnosed" his condition. Never mind that it was diagnosed by his previous vet at AN, who is apparently fleeing the entire state to get away from the caustic new environment at Acres North. As if this werent enough of a black smear on our previously fantastic experiences at AN, AN has recently decided to no longer accept walk ins, having performed some convoluted mental gymnastics to convince themselves that turning away people needing medical help for their animals is a better customer experience for them. Because of this, our close family friend was turned away this past week seeking end-of-life palliative care for their dog dying of kidney failure. Yes, you read that right - AN turned away a dying dog, refusing to see it without a prior appointment. Theres your new "personalized" customer service for you. I hate to be part of writing the eulogy of a formerly great, caring veterinary clinic, but if at least one person reads this and decides not to subject their animals to the life-threatening shenanigans at the new Acres North, then I can sleep more easily. Edit as an afterwards: You can hold on to the copy/pasted, generic response. The time for you to "provide exceptional and compassionate veterinary care" was when the animals needing help were in your office, not when youre trying to save face after being called out on your staffs behavior.