Mission Veterinary Hospital

Reviews 3

JI

Jihad Abdallah

One of my dogs was scheduled for a tumor removal surgery. When checking in I was asked if I wanted blood tests done on her for Heartworm and tick diseases. I said they werent necessary since she has always been on preventatives. They asked for proof I give her the meds. I asked how do I prove I give them to her. Then the girl said I would have to sign a release for having the surgery without the tests and that my dog could die because I refused and it would my fault. Wow! Whatever, release signed. I saw on the pre-op invoice I would be charged $50 for an e-collar and asked that be removed - I wont need the e-collar since I already had several, not to mention I could run to a store and get one for $15. That too angered them. Then they said they will have to give her a rabies vaccination and charge me a crazy amount for that. When I said she has her vaccinations they asked for proof. OK, called the clinic where she got her shots and asked them to email them to Mission Vet. They did. Mission Vet. claimed they never received them. I told them I know the email was sent because I was ccd on the email and received a copy. They then said they did receive the email but it was too late. They laughed as I was told they would not treat my dog. It was a horrible and unbelievable experience. It was a nightmare. I ended up leaving in tears. I suppose it was my fault for going there after previous bad experiences. One was being charged for medications I told them I did not need since I already had plenty. Another time I paid extra money to have a dogs blood sent off for further testing because Mission Vet. couldnt figure out what was wrong. After a couple weeks I called, since I had not heard from them, asking the results. The person that took my call said there was no record of the tests been requested. I stated I had paid specifically for the tests. Long pause, then an "Oh, the tests were done and the results came back negative." Hmmm, that didnt sound true to me but I had no proof otherwise. That was actually the second time there I spent hundreds of dollars to only be told "I dont know whats wrong with your dog." I know this is long but I want people to be aware of what is going on at Mission Vet. Hosp. It seems to me they will do whatever they can to squeeze every nickel out of you. When caught in their game they get angry and refuse service. No problem Mission Veterinary Hospital - you will never see any of my money again. Oh, and adding insult to injury; several days after the cancelled surgery incident I came across the paperwork I filled out for it. Its all done on the computer and then printed out. Everything I answered yes to had been changed by the girl at the front desk. My dogs records were changed to show she had no vaccinations and never received any monthly meds for flea/tick or heartworm. Unbelievable. Last of all: they contacted me and asked that I remove my negative comment from their FB page. I said I could not. They deleted it themselves. I didnt know that could be done, question the legalities of a business doing that and will be contacting the BBB.

CA

Carolina G

WORST VET EXPERIENCE EVER! We took our female dog for a C-Section to Mission Veterinary Hospital. When we went pick her and the babies up, the obviously-not-well trained nurse kicked my dogs face against the cage! We tried to calmed down since we were excited about the babies, so we asked if there were any directions that we needed to follow since it was our first time, but the nurse said that the vet was "too busy" but no need to worry since there was no special directions to follow. (I found really rude that after spending $1,000 for a C-Section the Vet is too busy to talk to you... anyways) A week later, my dog started to discharge very thick and black blood, so we freaked out and went back to this hospital immediately. When the nurse (same that kicked my dogs face) helped us out she explained that they needed to do some blood tests on her and while we were waiting for our dog, several nurses and doctors came in to the room and said "Ew... this is nasty" ,,,,,,,, really? arent these people suppose to deal with this kind of situations on a daily basis?? plus, we found it extremely rude since we love our dogs! The worst part was when we over heard the same rude nurse telling one of the doctors "Is that the dog that had the funny thing?" while the vet replied "Yes, thats the dog that had the funny thing" So, I couldnt help myself and approach them asking them what funny thing?..... After I asked, she explained us that our dog had a complication during the C-Section and that they needed to cut her uterus, so the puppies were able to go out....however... NO ONE explained that to us nor do they had the intention because we overheard this conversation they were having... As a consequence of their negligence, our dog almost died... these people told us that she was going to die, but they needed to charge us an extra $1,000 so she could stay over the night... Of course we said NO! We thought that if they were negligent on the first time, how could we trust these people again? We took care of her, and gave her pediacare and took her to another vet where they gave her vitamins and antibiotics and fortunately she is healthy now, but she cannot have babies again thank to these people... If thinking about taking your pets to this hospital, please dont .. these people just love to charge $$$$$ and do not care about your pets AT ALL!

JU

Just For Reviews

Great service from the vet and techs in regards to my pet but very inconsistent with procedures, particularly with payments and rx. My mother did not have enough money to cover the $500 down payment to save her dog, so I paid it over the phone, no problem, no issues, I was happy to do it. Then my mother went back with another pet sometime later and they wouldnt take my payment of $50. Said they werent allowed to take payments over the phone. When I told them about the previous payment they stated that my payment should have never been taken. They gave me some explanation that it was for my own protection but my payment determined the outcome of my mothers dog. Were they going to let him die because she didnt have enough money or that they wouldnt take my payment? I would hate to think they would do that. We order our meds online because it is easier to have it shipped to us, since we do not live in mission. Her dog was given a RX and I have ordered it from the website about 3-4 times already. All of a sudden they refused to fax the RX and are requiring my mother to drive 1.5 hrs to pick up the paper RX. I asked if they could fax the RX to the website or to email it to me and would do it and they replied no, they dont do such things. If they dont do such things, how was I able to order the rx in the first place and then order 3 more times after that? Again they have provided excellent service with animals but their people relations are lacking. They dont understand that my mother lives 1.5 hrs away and that I live in another state and cant just go pick up a paper RX at the drop of a hat and if Im willing to pay for an emergency procedure they should be willing to do what is necessary to save the animal at hand. Its just extremely disheartening how difficult they are to work with.