|Address:||3620 W Freddy Gonzalez Dr, Edinburg, TX 78539, USA|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed|
If youre looking for a vet clinic with helpful, compassionate staff and one that communicates crucial information effectively, this is not it. Although our story is long, I hope it helps others. We took our 9-year old Maltese, Scout, to Dr. Garza for hip issues. Hed been treating her successfully when she developed nausea and an overall malaise. Dr. Garza said it might be a side-effect of her treatment, so he gave her another injection for the nausea. She improved a bit, but was not fully recovered. My family and I needed to leave out of town for a few days and Dr. Garza encouraged us to board our dog at the clinic so they could "keep an eye on her." In case her condition didnt improve, I signed paperwork for them to run blood work. We confidently left Scout in their care on a Tuesday morning. On Thursday afternoon, I called to check on Scouts status. The front desk staff went to check on her and reported that she "didnt look good." I asked if they had done the blood work and they said they didnt know. This was ALL the info she could provide, no matter how much I pressed. And the staff member didnt offer to look into the issue further. Against my gut feeling, I re-assured myself that they would watch Scout and would take blood and care for her if she were getting sicker. Boy, was I wrong. On Friday at noon we showed up to pick up our dog. The front desk people began to pack up her things and then Dr. Hinojosa, the other doctor, came out with Scouts chart and, literally, asked us "whats the story with Scout?" This, of course, was a shock since we thought THEY should be the ones to know what was up with our dog. As it turns out, Dr. Garza left on vacation on Wednesday morning without letting his staff or partner know that there was a dog being boarded that might need critical attention. My family and I went to the boarding area to see Scout and she was in terrible condition. She could not stand, she was dirty from the staff trying to "force feed her," she had a white tongue, and she could barely hold her head up. This was a VAST decline in her condition from when we left her. We were heartbroken. This was the last time we would see Scout alive. Dr. Hinojosa said they would run blood tests (too little, too late) and he would call us. He said it would take 30-40 min. Two hours later and we hadnt heard from him (he went to lunch), so we drove back to the clinic. On the way there, Dr. Hinojosa called and told us she had passed away. Dr. Hinojosa claims Scout passed away from an infection in her uterus. What he did not say, but what I assume, is that the infection, if caught earlier, could have been treated. When we arrived, Scout was deathly ill. How is it possible that none of the staff could identify a rapidly declining dog and alert someone to give her the attention she deserved?? The attention we gave advance permission to perform?? How is it possible that Dr. Hinojosa didnt even know who Scout was and her situation until we picked her up?? I understand that vets are not God, but this was a gross and tragic error in communication between Dr. Garza and his staff and between Dr. Garza and Dr. Hinojosa. On top of this, the staff was NOT compassionate or helpful in any of our verbal interactions. From the first phone call to the final time we left the office after paying our respects to Scout, they still just stared at us with zero compassion. Nothing can bring back my Scout but I do want to spare other people from having to go through what our family went through. Lesson learned.....Communication between vets & their staff is crucial when dealing with animals. Had any of the staff communicated with the Drs, of her deteriorating health, perhaps she would still be with us.
A Private User
DO NOT take your dog here!!! I took my border collie/german shepherd mix dog to them for a spot he had on his side. The doctor came in a looked at him and said he had mange, left the room and came back with a shot of ivermectrin and gave us some a dip to take home with us also to give him a bath. That night I noticed he was not his normal self. I brushed it off thinking it was because he had just gotten a shot. The next morning he was still the same way and wouldnt eat. That afternoon he started to vomit. This lasted for about 4 hours with a total of his vomiting 15 times. I got online to do some research to the meds he was given. Come to find out you should NEVER give a collie/shepherd ivermectrin!!!! We called the vet and the same doctor was on call that seen him the previous day, he advised us to give him benadryl and bring him into the office the next morning for two other shot to compat the ivermectrin. All through the night we were worried about him, we were not sure he was going to make it, but the next morning we was still alive. We took him into the office right when they opened and the doctor came in to see him. He tried to cover his tracks and make it seem like it was not very common... but he have him two more shots and said he should be fine now and that he may vomit a few more times. So we trusted this doctor yet again. By the time we arrived home (less than 2 miles away) I noticed that all the hair on his back was standing straight up in the air. I thought that it was werid, but my husband said to just give it a little time and see what happens. Well about 30 minutes later it was not getting better in fact it was worse. So I called the vet to ask if this is normal. The tech advised me that they have never heard of that before and to just watch him. That was not the answer I wanted!!! I had just brought him in for a reaction to one shot and then get home and it looks like he was having another one! So i called his old vet in another state and they advised me that this is not normal and to go get a second opinion. I then took him to another vet here in the area and all his hair was still standing up. The vet looked at him and said it was yet another allergic reaction... I was furious!!! The new vet also looked at the spot I originally took him in for... and stated that what they diagnosed him with was NOTHING like what he had! Therefore I had been giving him the wrong medicine! I know this review is long... BUT whatever you do... DO NOT TAKE YOUR DOGS TO THEM!!!
DO NOT TAKE YOUR ANIMAL IF YOU HAVE AN EMERGENCY!!!!!!!! My kitten was near death, CPR had been performed by me and he was having seizures. He was in very bad shape and could not even control his head movements he would curl his head backwards and meow loudly a heart wrenching cry. I ran into this animal clinic and begged for help. The lady at the front told me to have a seat, that is where I sat and waited what felt like an eternity with my kitten who I felt was close to death. I went up to the counter and begged that he be placed on oxygen, she acknowledged me, said she would ask the doctor but never left the station. Other people who were waiting were being called into exam rooms, they appeared none emergent and all of their animals were walking in on their own. About three other people went into an exam room before me. I started to feel so much anxiety. I once again went to the counter where there was a line, the lady seemed to ignore me and my kitten who was in obviously bad shape, the lady in front of me even pointed at my kitten and had me go first. This is when I once again begged for oxygen or to be seen. I asked her, do you triage? She told me NO. They do not triage there, do not take them for an emergency! I had to make a choice. I ran out of there with my kitten and drove to PETDOCTOR911 (who I had called while in the waiting room of this clinic and asked if they triaged and would take him right away). While being in an animal hospital I had to choose to go to an animal hospital miles away. Reading the other reviews makes me realize I absolutely made the right choice. I thank God I made that choice TO LEAVE THIS CLINIC, thankfully my kitten survived his life threatening infection and did not go blind as predicted. Please dont go here... It may cost you your loved ones life.